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Hyatt Ziva Cancun All Inclusive

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Ocean Front King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout curtains
Aerial view
8 bars/lounges, poolside bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Air-conditioning

Explore the area

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Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪2 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean Front Pyramid Suite (with Sofa Bed)

  • Ocean view
  • 122 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Dolphin View Master King (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout curtains

Dolphin View Master King (with Sofa Bed)

7.6 out of 10
Good
(8 reviews)
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Resort View Double | Premium bedding, free minibar, in-room safe, blackout curtains

Resort View Double

9.8 out of 10
Exceptional
(10 reviews)
  • Resort view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Sky Ocean Front Master King

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King (with Sofa Bed)

View from room

Swim Up King (with Sofa Bed)

10.0 out of 10
Exceptional
(3 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

View from room

Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

View from room

Turquoize Sky Swim Up Ocean Front Master Double

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

View from room

Turquoize Sky Swim Up Ocean Front Master King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Dolphin View Master Double

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout curtains

Ocean Front King (with Sofa Bed)

8.8 out of 10
Excellent
(33 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean Front Double

9.2 out of 10
Wonderful
(45 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Corner Suite

Club Ocean Front Corner Suite | Living room | LED TV

Club Ocean Front Corner Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 101 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Ocean Front Master King

9.6 out of 10
Exceptional
(19 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Ocean Front Master Double

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed) | Premium bedding, free minibar, in-room safe, blackout curtains

Ocean View King (with Sofa Bed)

9.2 out of 10
Wonderful
(29 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean View Double

8.8 out of 10
Excellent
(19 reviews)
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

View from room

Resort View King (with Sofa Bed)

9.0 out of 10
Wonderful
(10 reviews)
  • Resort view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front King

Club Ocean Front King | Premium bedding, free minibar, in-room safe, blackout curtains

Club Ocean Front King

8.8 out of 10
Excellent
(17 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Hyatt Ziva Cancun All Inclusive

Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Housekeeping is available on request.
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a steam room and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 19 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
Hyatt Ziva Cancun All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free Wi-Fi in some public areas
  • Free valet parking and self-parking
  • Enjoy Asian cuisine at Moongate, one of the property's 8 restaurants and 8 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Treat yourself to body scrubs, massages or manicures and pedicures at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach
  • Local-area shuttle service available for a fee
Hyatt Ziva Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hyatt Ziva Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a steam room. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre and a meeting room are available. A children's pool, a 24-hour fitness centre, and a rooftop terrace are also featured at the luxury Hyatt Ziva Cancun All Inclusive. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Moongate – This restaurant specialises in Asian cuisine and only serves dinner.
La Bastille – This restaurant specialises in French cuisine and only serves dinner. Open daily.
El Mercado – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Tradewinds – This steakhouse serves breakfast, lunch and dinner. Open daily.
Lorenzo's – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 8 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • La Bastille
  • Lorenzo's
  • Moongate
  • Tradewinds

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkelling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1484 out of 1887 reviews
Rating 8 - Good. 233 out of 1887 reviews
Rating 6 - Okay. 70 out of 1887 reviews
Rating 4 - Poor. 33 out of 1887 reviews
Rating 2 - Terrible. 67 out of 1887 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jasmine

Stayed 3 nights in Feb 2026

8/10 Good

Azra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was our second stay at this hotel. We came with 2 sets of grandparents and young kids (2 and 5) and we all had a great time. The food options are great, service staff are very friendly. Beach is nice and clean and water is fairly calm for swimming. One star off for the pool being cold- wish it was heated more so kids could enjoy it more- they only swam in the covered pool section as that one was warmer.
Stayed 4 nights in Feb 2026

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have been to this resort many times and love it. While they have great food, clean rooms, and beautiful grounds, the thing that stands out the most is the service. As soon as we got there, Fernando granted us and took us to check in. He is a person and is so very welcoming. Then at the club tower, Emmanuel and the rest of the staff are wonderful. They make you feel part of the family. Then out by the pool, Judith and Carlos helped to make every day great. We’ve been to many resorts and this is by far our favorite!
Stayed 5 nights in Feb 2026

2/10 Terrible

HOON

Stayed 6 nights in Feb 2026

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 3 nights in Feb 2026

10/10 Excellent

JENNIFER

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Thank you.
Stayed 4 nights in Feb 2026

8/10 Good

Suh Hyun

Stayed 4 nights in Feb 2026

10/10 Excellent

Marni

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff, the food, the amenities- this was really beyond expectations! We will be back.
Stayed 4 nights in Feb 2026

10/10 Excellent

Barbara N

Stayed 4 nights in Feb 2026

10/10 Excellent

Harry

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is amazing for my whole family specially with my two little kid we will come back again
Stayed 5 nights in Dec 2025

8/10 Good

Muhammad

Stayed 3 nights in Feb 2026

6/10 Okay

Martin

Liked: Cleanliness, amenities
Disliked: Staff & service
Amenities are good, beach is good, service at the restaurants terrible, food ok
Stayed 4 nights in Feb 2026

10/10 Excellent

Oxana

Stayed 1 night in Jan 2026

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Great views from my room. Staff was extremely friendly and helpful. Grounds were clean. Restaurants and bars were excellent
Stayed 4 nights in Feb 2026

10/10 Excellent

Bas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
They give great service!
Stayed 3 nights in Feb 2026

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was great! Miguel and Natasha were wonderful!! The only thing we didn't like was we wish there were more signs for people not to invade your space. We rented a cabana at the main pool and people kept coming in our area.
Stayed 6 nights in Jan 2026

10/10 Excellent

Gina

Liked: Cleanliness, amenities, property conditions & facilities
Room was always spotless. I want to throw out my mattress and buy one of theirs. All the staff were genuinely friendly and helpful. Food and drinks were great. Our butlers Anna and Omar went the extra mile. Checking in and out were a breeze. Beach is amazing. The ice cream is the best I’ve ever tasted. Fruit was sooo good. Room service food tasted like it was made when we called and brought up immediately. Spectacular hotel
Stayed 7 nights in Jan 2026

10/10 Excellent

richard

Stayed 6 nights in Jan 2026

10/10 Excellent

Tara Rochelle

Stayed 5 nights in Jan 2026

10/10 Excellent

Rene

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Friendly, polite and courteous staff.
Stayed 5 nights in Jan 2026

10/10 Excellent

Malka

Travelled with group
The room was spotless and service was impeccable. The pools were immaculate and absolutely stunning. Anything we asked for was immediately provided! Staff were friendly, polite, and always available.
Stayed 3 nights in Jan 2026

10/10 Excellent

Shinichiro

We enjoyed one week vacation without any unconfortable!
Stayed 4 nights in Jan 2026

10/10 Excellent

MARSHALL

Liked: Cleanliness, amenities, property conditions & facilities
The room was fine and the staff was outstanding!
Stayed 7 nights in Jan 2026

10/10 Excellent

Allen Shane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort, really great service - particularly Oscar the manager of spa - we met him in the gym and he took us on a long tour of the facilities, spa,. and tennis court. Food was just ok, but resort and service more than made up for it.
Stayed 6 nights in Jan 2026

10/10 Excellent

Dhara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms was great, service impeccable. The property is beautiful and food was excellent. Loved the beach access and pools. Only wish there was a heated or indoor pool although they did have several hot tubs.
Stayed 5 nights in Jan 2026