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Krystal Urban Cancun & Beach Club

3.5 star property

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Photo gallery for Krystal Urban Cancun & Beach Club

A modern hotel pool area with a covered seating area, lounge chairs, and a dining setup.
A hotel room with a large bed, a TV mounted on the wall, a balcony with a chair, and a view of the city.
A high-rise building with multiple balconies overlooking a green landscape and a distant body of water.
A modern dining area with tables set for breakfast, featuring plates of food, cutlery, and glasses.
A multi-story hotel with a prominent sign for "PlazaKrystal Cancun Centro".

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Cancun Bullfight ring
    ‪2 min walk‬
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Dubai Palace Casino
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

A hotel room with a large bed, a nightstand, a desk, a ceiling fan, a TV, and a balcony with curtains.

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(61 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

A hotel room with two beds, a ceiling fan, a TV, and a balcony with a view.

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout curtains

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(58 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

A hotel room with a large bed, a TV mounted on the wall, a balcony with a chair, and a view of the city.

Altitude Room (Free Beach Club Access)

7.8 out of 10
Good
(7 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

A hotel room with a bed, desk, chair, and a view of the city through large windows.

Krazy King Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(23 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room

  • Sleeps 1

Room

  • Sleeps 1

Room

  • Sleeps 4

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About this property

Krystal Urban Cancun & Beach Club

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include a bar/lounge, a poolside bar and self parking.
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with espresso makers and a safe. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The shopping around Krystal Urban Cancun & Beach Club gets good marks from our customers. During your stay, you're just a quick walk from Plaza Las Americas. Features include free WiFi in public areas and a free beach shuttle, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests speak favourably about the proximity to shopping and the value of their stay
  • Just a 5-minute walk from Plaza Las Americas and a 3-minute drive from Puerto Cancun Marina Town Center
  • Free beach shuttle service
A private beach is featured. Krystal Urban Cancun & Beach Club offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 9 meeting rooms. The business-friendly Krystal Urban Cancun & Beach Club also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.
Restaurante Aquamarina – On-site restaurant. Open daily.
Lobby y Sushi Bar – This bar specialises in sushi. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Secured, uncovered parking on site (MXN 30 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 345 for adults and from MXN 173 for children
  • Uncovered self-parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Krystal Urban Cancun & Beach Club Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 758 out of 1451 reviews
Rating 8 - Good. 301 out of 1451 reviews
Rating 6 - Okay. 169 out of 1451 reviews
Rating 4 - Poor. 101 out of 1451 reviews
Rating 2 - Terrible. 122 out of 1451 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jesse Flynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great about this hotel
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Juan Carlos

Good for a quick trip
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

VICTOR GERARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE HOTEL
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Jahsimar

Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and the facility is located in a great location that is close to everything. I would recommend!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

valery

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great staff and good food.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Joshua

Liked: Cleanliness, staff & service
Floor 4 had an odor and the room was average. The pool bar was closed but the pool was nice & relaxing. The restaurant was over priced and below average on taste. Location was perfect, cafe staff was superior!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Amelia

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice, staff was corteous, and the location is good.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Moid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay here!! The staff was attentive and friendly. They were very polite and helpful. The beach club was very nice and we had a lot of fun there! The room was clean and the view was beautiful. I would definitely come and stay here again!
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Arlet

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes a/c works amazing
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Brittany

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really clean! Staff was really friendly and very knowledgeable on things to do in the city. It’s located right next door to the mall and a lot of little restaurants
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

sina

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good hotel, room and breakfast, ocean and pools and restaurants and food
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Nettie Aganetha

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, excellent staff. But could use more hot water, 2 mornings of our stay had cold shower!
Stayed 11 nights in Jan 2026
Verified review

10/10 Excellent

MAYRA

Liked: Cleanliness, staff & service, property conditions & facilities
The room service was excellent, the staff (ladys) went above and beyond trying to fulfill our needs daily. Breakfast was fresh, good choices and they had a cook who would delite you with any order. Also, the restaurant service was outstanding, we tried it in different occasions and the chef was very pleased and pleasant at all times
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the views was amazing! Affordable also. Definitely recommend
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was pretty pricey for a very okay buffet but Cancún is Cancún. Rooms fine, big and bright. Very pleasant cleaning staff. Was there for the Hyrox at the Malecon, if you’re going for that it’s perfect location.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!! We only had trouble with the key to go up the elevator. But we will definitely stay again.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Thiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to beach club is a great perk. Breakfast buffet was complete. Location is convenient for visiting downtown.
Stayed 6 nights in Dec 2025
Verified review

6/10 Okay

Amal

Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. This property needs to be renovated and cleaned. The staff was very nice.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Leona

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel had absolutely the friendliest staff, we arrived late, spring break and needed a room. They were so helpful and we were able to get in for the one night. The place was very clean very modern. The only drawback was no furniture on the patio. So we had a great view but had to stand to enjoy it. We arrived after 10 so not a lot of food options, there was a small restaurant just up the street it was amazing I highly recommend. Pic added Parking was also easy and free. As well there are convenience stores close by for snacks and drinks.
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Daria

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and property is fine. Nothing special. We booked for one night before our flight with the intention of enjoying the beach club. Note, they will not give access to the beach club on the day of check out.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Umer

Liked: Cleanliness
Very nice staff ! Rooms were clean.. staff helped out whenever I needed anything. Great location , near restaurants and mall.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Naweed

Liked: Cleanliness, property conditions & facilities
great very clean
Stayed 4 nights in Jan 2026