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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Property class: 5 and above
VIP Access

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Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

On the beach, beach cabanas, sun-loungers, beach umbrellas
Garden
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪6 min walk‬
  • Place, Puerto Morelos Beach
    ‪14 min drive‬
  • Place, Puerto Morelos Town Square
    ‪20 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

8.0 out of 10
Very good
(5 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

9.2 out of 10
Wonderful
(77 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Premium bedding, down duvets, free minibar, in-room safe

Paradise Suite

9.6 out of 10
Exceptional
(40 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite (Paradise)

9.2 out of 10
Wonderful
(15 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

9.0 out of 10
Wonderful
(77 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (PARADISE CHILL OUT )

Suite (PARADISE CHILL OUT ) | Premium bedding, down duvets, free minibar, in-room safe

Suite (PARADISE CHILL OUT )

  • Ocean view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

Suite (PARADISE CHILL OUT SWIM UP)

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite with Sea View

Premium bedding, down duvets, free minibar, in-room safe

Suite with Sea View

  • 35 sq m
  • Sleeps 2

View all photos for Suite with internal view

Premium bedding, down duvets, free minibar, in-room safe

Suite with internal view

  • 30 sq m
  • Sleeps 2

View all photos for Suite with internal view

Outdoor dining | 4 restaurants, breakfast, lunch, dinner served; international cuisine

Suite with internal view

  • 51 sq m
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down duvets, free minibar, in-room safe

Suite with internal view

  • 51 sq m
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down duvets, free minibar, in-room safe

Suite with internal view

  • 62 sq m
  • Sleeps 2

View all photos for Suite with internal view

Premium bedding, down duvets, free minibar, in-room safe

Suite with internal view

  • 70 sq m
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down duvets, free minibar, in-room safe

Suite with internal view

  • 65 sq m
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down duvets, free minibar, in-room safe

Suite with internal view

  • 65 sq m
  • Sleeps 4

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About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Catch some rays at the beach or spend the day relaxing at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All's great beach location. During your stay, you're just a quick walk from Petempich Bay. Features include free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at The Beach House, one of the property's 4 restaurants and 6 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Treat yourself to reflexology, body scrubs or detox wraps at the spa
  • Services include free babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym, volleyball and fitness classes
  • Guests have great things to say about the overall condition of the property and the restaurant
  • 13 minutes by car from Puerto Morelos Town Square and 14 minutes from Puerto Morelos Beach
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a health club and a garden. Self parking and valet parking are free.

This 5-star Puerto Morelos property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
The Beach House – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Rita's Taco House – This restaurant is located on the beach. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Frank & Lola's – This restaurant only serves dinner. Open daily.
Latino – On-site restaurant. Guests can enjoy drinks at the bar. Open daily.
5 O'Clock Somewhere Bar – On-site bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 5 O'Clock Somewhere Bar
  • Frank & Lola's
  • Latino
  • Rita's Taco House
  • The Beach House

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Shopping

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • High chair
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 603 out of 1050 reviews
Rating 8 - Good. 217 out of 1050 reviews
Rating 6 - Okay. 120 out of 1050 reviews
Rating 4 - Poor. 52 out of 1050 reviews
Rating 2 - Terrible. 58 out of 1050 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Brent, Wentzville

Stayed 5 nights in Jan 2026

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness
We had a great stay. This is a very small resort Staff are amazing. Rooms are clean. A little dated with paint covering up old walls I. Rooms and not done well for a 5 star resort. Restaurants are good. Breakfast was disappointing. Very little options Bread was always hard and no bagels in buffet. The sister hotel had a wonderful breakfast when we went to visit so that was not great for us. Beds were comfy Beach was not good. Lots of seaweed and the smell from the seaweed made it difficult to be on the beach. Pools were all cold which was also a disappointment since you could swim at the beach. 5 star for staff. 3.5-4 for food and facilities
Stayed 8 nights in Jan 2026

2/10 Terrible

Leigh

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We’ve traveled to Cancun for over a decade, and this was the worst place we’ve ever stayed. The staff is not friendly. There are very few events/activities. One night there was Bingo at the bar- not even enough cards for 12 players. The food is poor quality. The buffet restaurant was only for breakfast and wasn’t full of options. The taco house was good but closed at 5pm. There is no swimmable ocean. The Live bands and Spa were positive features. My crew is in our 50’s- not a wild bunch. We were not pleased and would never return. Not a lot of people we met were thrilled with this resort, so I have no clue how it has such high reviews.
Stayed 5 nights in Jan 2026

10/10 Excellent

Allison

Liked: Cleanliness, amenities, property conditions & facilities
Great property- we enjoyed our stay!
Stayed 7 nights in Jan 2026

10/10 Excellent

Mark Van

Stayed 8 nights in Jan 2026

10/10 Excellent

Bradley James

Stayed 7 nights in Jan 2026

10/10 Excellent

Jerrod

Liked: Cleanliness, amenities, property conditions & facilities
When was spotless and staff was very courteous
Stayed 5 nights in Jan 2026

10/10 Excellent

Renee

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff lovely food options.
Stayed 4 nights in Jan 2026

2/10 Terrible

Michael John, Battle Creek

Travelled with group
Disliked: Amenities, property conditions & facilities
Food not very good, bought 4 spa pacakages and they didn't deliver what was purchased. Smoke alarm malfunction during the middle of the night. Didnt activate our bracelts when we checked in so we couldn't use them in the store, beach covered in seaweed smells like sewage...
Stayed 6 nights in Jan 2026

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing and the amenities are great. This resort definitely has more of a relaxing vibe than a very touristy/party vibe. A great variety of guests but maybe 60-70% were retirees. We went as a couple in late 20s and made plenty of friends around our age group. Not a whole lot of children even though this is a family friendly place. Would return if provided an excellent deal like we were. This resort stands out for having great value. We went on 2 excursions during our 6 days stay. My wife really enjoyed the atv/zipline/cenote. I'm an adrenaline junky so it was it was too relaxed for me. We went on the catamaran excursion to isle mujeres which was pretty disappointing. We speak spanish so didn't buy the overpriced golf cart on the boat. We got it for half price, but it's honestly not needed. It's nice to just walk around the local shops. The excursion is supposed to include snorkeling and swimming and we did neither since the captain said its too dangerous. We saw plenty of other boats stopping to swim and do what the guests paid for. We ended the trip with a couples back massage. I didn't like it. They provided me with no information about the massage or other things the spa has to offer. I wasn't given a chance to put my things away, so my phone and keys were jabbing me in my sides the whole time. They just kind of pushed you thru it. I wanted a full spa/relaxing experience but just left annoyed. You want to keep the person that pays for everything happy. ME!
Stayed 5 nights in Jan 2026

6/10 Okay

Pierre, Huntersville

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Hotel setup is nice, not too large, and pleasant overall. Beach is clean as well, but you can’t go in the water. Rooms are very disappointing, aging, not well maintained, and cleaning service isn’t done even when the sign is on the door from morning to evening. Food quality is really low, and not always fresh. Even with strong stomach…we got sick. Staff is a hit or miss. Some can be pleasant, but staff at the reception don’t care about clients and only try to upgrade you…instead of looking for solutions. Some waiters are very rude and only looking for tips. Not worth the money overall.
Stayed 3 nights in Jan 2026

10/10 Excellent

Evette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean place. The stuff were friendly.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jeremy, London

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless every day! Staff unbelievable! They worked so hard cleaning the seaweed from the beach every morning. Food was great, lots of choices…but their tacos were worth it alone. Only improvement that I can think of is to have heated pools/hot tub hotter. Five stars no question.
Stayed 4 nights in Jan 2026

10/10 Excellent

Daegen Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2026

10/10 Excellent

Alena

Stayed 7 nights in Jan 2026

10/10 Excellent

Fazal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good cozy resort
Stayed 5 nights in Jan 2026

10/10 Excellent

Natasha, Westville

Liked: Cleanliness, amenities, property conditions & facilities
The staff went above and beyond to make our stay absolutely amazing
Stayed 5 nights in Jan 2026

10/10 Excellent

David Michael

Liked: Cleanliness, amenities, property conditions & facilities
This resort was wonderful, very laid back, incredible staff, food and atmosphere on point! Would recommend!
Stayed 7 nights in Jan 2026

10/10 Excellent

Jason Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and very nice people
Stayed 7 nights in Jan 2026

8/10 Good

Zihan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of events daily, lots of things to do. Beautiful scenery and vivid nightlife
Stayed 4 nights in Jan 2026

8/10 Good

Catherine Joyce

Liked: Cleanliness, property conditions & facilities
The staff were amazing. Rooms cleaned in a timely manner and very well done. Service everywhere was good. The only thing was, many of us were under the impression we were at rhe adults only one by the advertising. We we all went there to be told otherwise. It was very confusing.
Stayed 10 nights in Jan 2026

10/10 Excellent

Ayla

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. We enjoyed our stay here Will comr back. No complaints
Stayed 4 nights in Jan 2026

10/10 Excellent

LANE Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week at this resort and loved almost every aspect If your looking for a huge resort thats busy then this isn't for you. The resort is spread out but doesn't have the huge 700 rooms building. We got upgraded for free. The only negative is there was no hot tub and no snack service. For example no fried and chips and salsa spot to help yourself. I would highly recommend this place! Absolutely gorgeous Lt
Stayed 7 nights in Jan 2026

10/10 Excellent

Sydney

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went with my husband and some family and friends, and we had the best time! The staff was incredible, from the servers and bartenders to the housekeeping staff and events crew, they provided stellar service and were so friendly and fun! The resort itself is beautiful, very small and walkable, which was perfect for our taste. They put so much work in keeping the grounds groomed and clean, and you could tell. The place was gorgeous and both the public spaces and the rooms were so clean. The food was pretty good, Rita's Taco House being our absolute favourite. There was always activities and entertainment each night, but you could also just sit and relax! We would absolutely go back again.
Stayed 8 nights in Jan 2026

6/10 Okay

Faith Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bumpy Bumpy Bumpy Bumpy Bumpy road. It was terrible. Wont come back because of it. Dont recommend a friend already because of it. Spa is overpriced for Mexico. Health bar hasn't even open. House Keeping turned off the master switch on me twice foe the lights. Loved the outdoor day beds. Hated that you had to pay foe the beds on the beach.
Stayed 5 nights in Jan 2026