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Hotel Riu Ventura - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Ventura - All Inclusive

6 bars/lounges, 2 swim-up bars
Minibar, in-room safe, individually decorated, individually furnished
Terrace/patio
Restaurant
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Zona Hotelera, Blvd Kukulkan, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪3 min walk‬
  • Place, El Rey Ruins
    ‪3 min walk‬
  • Place, Delfines Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Double Room (Partial Ocean View | U)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (Partial Ocean View | U)

9.4 out of 10
Exceptional
(14 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room (Partial Ocean Viewn|B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (Partial Ocean Viewn|B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Room (& Friends, Partial Ocean View |U)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends, Partial Ocean View |U)

9.8 out of 10
Exceptional
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Family Room (& Friends, Partial Ocean View| B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends, Partial Ocean View| B2C-US)

  • 1 bedroom
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Double Room, Ocean View (U)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (U)

10.0 out of 10
Exceptional
(12 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Oceanfront (U)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (U)

9.6 out of 10
Exceptional
(10 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Oceanfront (B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (Swim-up |18+| U)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (Swim-up |18+| U)

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (Swim-up | 18+| B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (Swim-up | 18+| B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-up |18+| U)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (Swim-up |18+| U)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-up | 18+ | B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (Swim-up | 18+ | B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (U)

Minibar, in-room safe, individually decorated, individually furnished

Suite, Oceanfront (U)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Suite, Oceanfront (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms (U)

Minibar, in-room safe, individually decorated, individually furnished

Family Room, 2 Bedrooms (U)

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Family Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Family Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Double Room (Partial Ocean View | C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (Partial Ocean View | C)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room (Partial Ocean Viewn|B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (Partial Ocean Viewn|B2C-C)

  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (B2C-C)

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Oceanfront (C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (C)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Oceanfront (B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (B2C-C)

  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (Swim-up |18+| C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (Swim-up |18+| C)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (Swim-up | 18+| B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (Swim-up | 18+| B2C-C)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-up |18+| C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (Swim-up |18+| C)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-up | 18+ | B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (Swim-up | 18+ | B2C-C)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (C)

Minibar, in-room safe, individually decorated, individually furnished

Suite, Oceanfront (C)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Suite, Oceanfront (B2C-C)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms (C)

Minibar, in-room safe, individually decorated, individually furnished

Family Room, 2 Bedrooms (C)

  • 69 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Family Room, 2 Bedrooms (B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Family Room, 2 Bedrooms (B2C-C)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Family Room (& Friends, Partial Ocean View |C)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends, Partial Ocean View |C)

  • 40 sq m
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Family Room (& Friends, Partial Ocean View| B2C-CA)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends, Partial Ocean View| B2C-CA)

  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Double Room (C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (C)

9.2 out of 10
Wonderful
(5 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room (B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (B2C-C)

  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Room (& Friends|C)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends|C)

  • 40 sq m
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Family Room (& Friends| B2C-CA)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends| B2C-CA)

  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Double Room (Partial Ocean View | L)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (Partial Ocean View | L)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (L)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (L)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Oceanfront (L)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (L)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (Swim-up |18+| L)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (Swim-up |18+| L)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-up |18+| L)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (Swim-up |18+| L)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (L)

Minibar, in-room safe, individually decorated, individually furnished

Suite, Oceanfront (L)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms (L)

Minibar, in-room safe, individually decorated, individually furnished

Family Room, 2 Bedrooms (L)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Family Room (& Friends, Partial Ocean View |L)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends, Partial Ocean View |L)

  • 40 sq m
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Double Room (Partial Ocean View | M)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (Partial Ocean View | M)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (M)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (M)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Oceanfront (M)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (Swim-up |18+| M)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (Swim-up |18+| M)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-up |18+| M )

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (Swim-up |18+| M )

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (M)

Minibar, in-room safe, individually decorated, individually furnished

Suite, Oceanfront (M)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms (M)

Minibar, in-room safe, individually decorated, individually furnished

Family Room, 2 Bedrooms (M)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Family Room (& Friends, Partial Ocean View |M)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends, Partial Ocean View |M)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Double Room (Partial Ocean View | E)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (Partial Ocean View | E)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (Swim-up |18+| E)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (Swim-up |18+| E)

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (E)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (E)

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Oceanfront (Swim-up |18+| E)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (Swim-up |18+| E)

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (E)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (E)

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Room (& Friends, Partial Ocean View |E)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends, Partial Ocean View |E)

  • 39 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Suite, Oceanfront (E)

Minibar, in-room safe, individually decorated, individually furnished

Suite, Oceanfront (E)

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms (E)

Minibar, in-room safe, individually decorated, individually furnished

Family Room, 2 Bedrooms (E)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About this property

Hotel Riu Ventura - All Inclusive

Catch some rays at the beach or spend the day relaxing at Hotel Riu Ventura - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
Hotel Riu Ventura - All Inclusive offers 705 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 50-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on request and change of towels can be requested.

6 outdoor swimming pools are on site along with a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
During your stay at Hotel Riu Ventura - All Inclusive, you're just a quick walk from Delfines Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Drinking and dining options include 6 restaurants, 2 swim-up bars and 6 bars/lounges
  • Take a swim in the 6 outdoor pools
  • Indulge with aromatherapy, body wraps or massages at Renova
  • Services include a children's club, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a gym, volleyball and fitness classes
  • Just a 4-minute walk from Delfines Beach and 7 minutes on foot from Iberostar Cancun Golf Course
Hotel Riu Ventura - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Ventura - All Inclusive offers its guests 6 outdoor swimming pools and a fitness centre. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

Spa services, a complimentary children's club, and barbecue grills are also featured at Hotel Riu Ventura - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Cancun hotel.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Hotel Riu Ventura - All Inclusive has 6 restaurants on site.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities
Children's club

Entertainment

On-site entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Free children's club
  • Grocery/convenience store
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 1 building
  • 100% renewable energy
  • 14 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2025
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Ventura - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Ventura Inclusive Cancun
Riu Ventura - All Inclusive Hotel
Riu Ventura - All Inclusive Cancun
Riu Ventura - All Inclusive Hotel Cancun

Hotel Riu Ventura - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 175 out of 345 reviews
Rating 8 - Good. 88 out of 345 reviews
Rating 6 - Okay. 47 out of 345 reviews
Rating 4 - Poor. 17 out of 345 reviews
Rating 2 - Terrible. 18 out of 345 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Liliia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were so blessed to be there! Everything was on the hight level. Especially, we like the buffet the best. The variety of food was excellent. Kids' programs, sanitary, everything was outstanding! Definitely, we will choose RIU in the future.
Stayed 6 nights in Jan 2026

10/10 Excellent

MARIAN, CHICAGO

Stayed 7 nights in Jan 2026

6/10 Okay

Yuliya

Travelled with partner
Liked: Cleanliness
Some of the food had weird taste to it 5/10 not the best. The service is not the best. When checking in we had our room changed 3 times cause they kept on mixing something up. They wouldn’t refill the conditioner until we asked the front desk. Wouldn’t clean our room until like the 3rd day. The hotel just opened in December but it doesn’t feel new. By the shower the towel hanger was hanging by tape. Elevator was broken a couple times. Every morning at like 7am you can hear the cleaning crew on the hallways and on the top floors seems like they are moving furniture around. The hotel is right next to the road so it is kinda loud, every night you can hear any loud car/motorcycles coming by.
Stayed 9 nights in Jan 2026

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Los detalles de la habitación, la amabilidad y servicio en general muy bueno .
Stayed 4 nights in Jan 2026

8/10 Good

Bart

Travelled with group
Liked: Amenities
This is not a Riu Palace property but if you know that going in, your experience will be fine
Stayed 4 nights in Jan 2026

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great 👍
Stayed 5 nights in Jan 2026

8/10 Good

Jamie Marlis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall, this is a nice all-inclusive resort! It’s modern, clean and all our needs were met. The food was subpar, but the Italian and Mexican restaurants were okay (only open for dinner). We wish it had a hot tub, umbrellas on the beach, and a room service option.
View from 454
View from pool deck
Stayed 6 nights in Jan 2026

10/10 Excellent

Tara Lea, sioux city

For a brand new resort.. it
Stayed 7 nights in Jan 2026

8/10 Good

Kari

Stayed 4 nights in Jan 2026

10/10 Excellent

berta

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Jan 2026

2/10 Terrible

Kayla Kristina

Travelled with group
Liked: Property conditions & facilities
Disliked: Amenities
We constantly had to move rooms, we even had a leak in one of them, and staff proceeded to say i had to stay in the room while the pipes were leaking water out of the ceiling! Staff was horrible not accommodating at all
Stayed 7 nights in Jan 2026

10/10 Excellent

Jason

Stayed 5 nights in Jan 2026

6/10 Okay

Jennifer A

Liked: Cleanliness, staff & service, property conditions & facilities
New resort, beautiful beach, limited food & restaurants. We were definitely there during more of the soft opening as they were still working through things and getting items in place. Great news years eve event for our family. Friendly and helpful staff. Enjoyed the drink cart that circled the pool area. Need a coffee shop or marketplace with snack options 24/7 miss that compared to other places we have stayed; especially when traveling with college kids.
Stayed 5 nights in Dec 2025

8/10 Good

ramin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and hotel snd food was fresh and good
Stayed 4 nights in Jan 2026

8/10 Good

Domingo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 5 nights in Jan 2026

6/10 Okay

Saleem Issa

Stayed 5 nights in Jan 2026

10/10 Excellent

Richard Conrad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, resort offers everything you’ll need. It would have been a perfect 5 stars but unfortunately the wait times to get into the restaurants (not buffet) are way to long.
Stayed 6 nights in Jan 2026

2/10 Terrible

Devjit

Stayed 5 nights in Dec 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jan 2026

10/10 Excellent

Dhaval

Stayed 6 nights in Dec 2025

2/10 Terrible

Olivia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Want to start off with how horrible the food was. My husband and I left the resort our last two nights to eat somewhere local because we couldn’t do it anymore and went across the street to the market to grab their hot food multiple times. Reservations for restaurants made absolute no sense, you’d have to get lucky and arrive hours prior opening to be added to the waiting list. We made friends with a worker whom we heavily tipped at the first restaurant we got into to get us into the steak place the following day, otherwise we wouldn’t have gotten to experience that restaurant throughout our one week stay. Overall poor service and front desk doesn’t care about you. My husband got his phone stolen within minutes at the adult swim bar and hotel couldn’t do anything about, at least pull up cameras! The resort itself is nice because it is brand new but wow it left a really bad taste in our mouths especially for the price we paid. This is the first trip ever where i genuinely was ready to go home. There are hundreds of other resorts on the hotel zone and i recommend you look into any of them but this one. Stay at your own risk.
Stayed 7 nights in Dec 2025

4/10 Poor

Dzimitry

Travelled with family
Liked: Cleanliness
There is no shade at the beach, pools are not heated, poor entertainment and my 7 years old son threw up after eating buffet food. There are only 4 restaurants and two of them are buffet style.
Stayed 7 nights in Dec 2025

10/10 Excellent

Timofey

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. The staff was very friendly and helpful. We had great vacation!!
Stayed 7 nights in Dec 2025

10/10 Excellent

Juan, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Dec 2025

10/10 Excellent

Amelia

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay. Our only problem was that our bathroom didn’t smell fresh in the beginning. I think air freshener should be included since the bathroom didn’t have air coming in, other that everything was great! They have taxi service to take you anywhere to get and buy souvenirs. The building was beautiful, right at the beach of course and new, they just opened up last month. The service workers were great!! Truly wonderful stay! Thank Riu Cancun for the best experienced knowing that it was also our first visited to Cancun
Stayed 7 nights in Dec 2025