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Suites Chac Chi

2.5 star property

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Photo gallery for Suites Chac Chi

2 outdoor pools, pool loungers
Deluxe Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets
Outdoor dining
Standard Room, 2 Queen Beds | Bathroom | Shower, towels, soap, shampoo
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Laundry room

Explore the area

View in a map
Avenida Rueda Medina, Colonia Electricistas NO.2, Isla Mujeres, QROO, 77400
  • Place, Crayola House
    ‪14 min walk‬
  • Place, Miguel Hidalgo
    ‪4 min drive‬
  • Place, North Beach
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪86 min drive‬

Room options

View all photos for Standard Room

Standard Room | In-room safe, free WiFi, bed sheets

Standard Room

  • 13 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | In-room safe, free WiFi, bed sheets

Deluxe Room

  • 13 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, free WiFi, bed sheets

Deluxe Suite

  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds

  • 13 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Suites Chac Chi

Along with 2 outdoor pools, this hotel has a fitness centre and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include dry cleaning, a 24-hour front desk and tour/ticket assistance.
Suites Chac Chi offers 19 air-conditioned accommodations with a safe and coffee/tea makers. Televisions come with satellite channels.

Bathrooms include a shower. This Isla Mujeres hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a fitness centre.
During your stay at Suites Chac Chi, you'll be within walking distance of Isla Mujeres Ferry Terminal. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 3-minute drive from Isla Mujeres Ferry Terminal and 7 minutes from North Beach
Suites Chac Chi offers its guests 2 outdoor swimming pools and a fitness centre. Public spaces have free WiFi. Suites Chac Chi also features tour/ticket assistance, concierge services, and dry cleaning/laundry services. Free self parking is available.

Smoking is allowed in designated areas at this Isla Mujeres hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • 2 outdoor pools
  • Gym

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Suites Chac Chi

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • There is limited hot water on site.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chac Chi Hotel Isla Mujeres
Chac Chi Hotel
Chac Chi Isla Mujeres
Chac Chi
Chac Chi Hotel Suites
Chac Chi Hotel Suites
Suites Chac Chi Hotel
Suites Chac Chi Isla Mujeres
Capital O Chac Chi Hotel Suites
Suites Chac Chi Hotel Isla Mujeres

Suites Chac Chi Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 34 out of 136 reviews
Rating 8 - Good. 60 out of 136 reviews
Rating 6 - Okay. 28 out of 136 reviews
Rating 4 - Poor. 8 out of 136 reviews
Rating 2 - Terrible. 6 out of 136 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Xaquib

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mal servicio

No respetaron la reserva, argumentan que ellos no tienen el sistema para monitoreo de reservas hechas en la app
Stayed 1 night in Apr 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Sucio telarañas penetrante olor a humedas y sensacion de suciedad
Stayed 1 night in Apr 2021
Verified

2/10 Terrible

Marco

Disliked: Staff & service, property conditions & facilities, room comfort

Pésimo servicio

Para empezar la recepción lo primero que nos dijo fue que ya no trabajaban con hoteles.com , literal traía en mi celular la confirmación de la página , después de mostrárselo me dijeron que ni siquiera tenían en su sistema mi reserva , después de que aceptaron mi reservación querían cobrarme un cargo extra el cual no les quise pagar ya que la reservación venía con las tasas e impuestos incluidos
Stayed 1 night in Mar 2021
Verified

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bonito el hotel

Bien, detalle a considerar la ubicación a la que nos envió la aplicación estaba errónea, el hotel se encuentra alejado de la zona centro por unos 40 minutos a pie.
Stayed 1 night in Jan 2021
Verified

6/10 Okay

Francis

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a comfortable stay

Not the best it stays. Rooms was old and very dirty and dusty. Internet only works in living room. Was not clean or comfortable. Decent location. 10 minute drive to cento and close to ferry station. I won’t stay there again.
Stayed 2 nights in Jan 2021
Verified

8/10 Good

Audrey

It was fine . A bit far from everything
Stayed 4 nights in Dec 2020
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estancia agradable

En general todo muy bien, lo único que podría comentar es que ya hay que darle mantenimiento a algunas áreas.
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap and decent place. Patience needed but nice.

Great stay. Decent location in the middle of the island. You will have to take taxis (50 pesos each way) to anywhere but it’s cheap. Tacos down the block as well as a grocery store. Not sure about the spot in the middle of the pool that moves around.
Stayed 2 nights in Oct 2020
Verified

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities
Es un lugar muy tranquilo, hay una vista increible desde la terraza.
Stayed 1 night in Aug 2020
Verified

8/10 Good

joel

Liked: Cleanliness, staff & service, room comfort

Safe area but no locks on windows or balcony

Nice place starting to get a little rundown. Locks don't work on windows or balcony and safe isn't bolted down. So no place to store valuables. Kept my passport with me.
Stayed 3 nights in Aug 2020
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
The hotel had all I needed for my trip. The room was cleaned and The staff was very friendly. Location is away from the town. So, you will need some kind of transportation or a taxi to move around.
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

100% recomendable, ubicación excelente, cómodo, amables, habitaciones excelentes y su terraza con alberca con una vista de lujo.
Stayed 4 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar muy comodo y bonito.. Excelente ubicacion.. El desayuno le falta mejorar
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though it’s a bit far from playa Norte the hotel is in a good location if you rent a golf cart or bike. The room was clean, the staff were very friendly and courteous.
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is clean and staff are nice. But its far from the beach area.
Stayed 3 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
very clean excellent price and free cont.breakfast
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta perfecto lo unico es que no tiene variedad en el desayuno.
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little stay ..nice room overlooking the pool ..breakfast was a bit sparse.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Mariama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Place to Stay for budget trip to Isla Mujeres

Great place at a very amazing price! Loved the rooftop splash pool with a few of the whole island! Staff were very friendly and accommodating.
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Stanza spaziosa wi-fi quasi inesistente posizione non centrale
Stayed 1 night in Jan 2020
Verified

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort

quaint Mexican hotel.

This is a traditional Mexican hotel. Not a resort. They have a small pool on the ground floor and a small pool on the top with a spectacular view. The people who run it are very nice. The rooms are simple, our bed was comfortable. Our room had a kitchenette. Yet no utensils. We did ask fora blender which they brought us! The hotel is centrally located so you can go either north or south with ease. We rented a golf cart for the three days we were there. We liked the hotel and island so we returned for the last three days of our adventure.
Stayed 3 nights in Oct 2019
Verified

10/10 Excellent

Anaid

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel & suites Chac Chi

Muy lindo el hotel y la vista de la alberca es increíble tienes el mar por ambos lados. La dirección que aparece en la aplicación de hoteles no es la correcta ya que esta te lleva a Bahia Chac Chi otro hotel. El hotel se encuentra lejos del centro y playas, es necesario tomar taxi para llegar.
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Juan Gerardo

Liked: Cleanliness, property conditions & facilities, room comfort

It was good

We got a good stay in general, the only issue was that our safe was not working good and went we reported it; the guy at the front desk said that guy in charge left 20min ago so we had to wait if we wanted it to be fixed until he comes back and we were on our way to have lunch.
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Las instalaciones están limpias solo qué hay poco servicio
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not far from downtown, walking distance 2KM and a pool
Stayed 25 nights in Feb 2019