Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

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Dates

January 2026

February 2026

Premium bedding, free minibar, in-room safe, blackout curtains

55-inch plasma TV with cable channels, TV, DVD player

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot tub
Spa
Parking included

Explore the area

Zona Hotelera, Cancun, QROO, 77500

Place, La Isla Shopping Mall
‪16 min walk‬
Place, Chac Mool Beach
‪18 min walk‬
Place, Cancun Interactive Aquarium
‪19 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪32 min drive‬

Room options

Master Suite King

60 sq m
1 bedroom
Sleeps 4
1 King Bed

Presidential Suite 1 King Bed

Exceptional

126 sq m
1 bedroom
Ocean view
Sleeps 5
1 King Bed

Junior Suite King Beachfront Swim up

36 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite Double Accessible

36 sq m
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Junior Suite King Accessible

36 sq m
1 bedroom
Lagoon view
Sleeps 4
1 King Bed

Family Junior Suite, King Bunk and Trundle Bed

Good

36 sq m
1 bedroom
Resort view
Sleeps 5
1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Bunk Bed

Deluxe Junior Suite Double Lagoonview

36 sq m
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Junior Suite King Lagoonview

Excellent

36 sq m
1 bedroom
Lagoon view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite Ocean View Double

Wonderful

36 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Double Beachfront

Good

40 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite King Beachfront

40 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Deluxe Junior Suite Ocean View King

Very good

36 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Sun Club Master Suite Ocean Front King

Very good

60 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Master Suite Ocean View King

Exceptional

60 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite Ocean Front Double

Excellent

36 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Ocean Front King

Wonderful

36 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Junior Suite Ocean View Double

Good

36 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds

Junior Suite Double

Very good

36 sq m
1 bedroom
Lagoon view
Sleeps 4
2 Double Beds

Junior Suite King

Excellent

36 sq m
1 bedroom
Lagoon view
Sleeps 4
1 King Bed

Standard Double Bed

Exceptional

36 sq m
Golf view
Sleeps 4
2 Double Beds

Junior Suite Ocean View King

Very good

36 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

King Room

Exceptional

36 sq m
Sleeps 4
1 King Bed

Similar properties

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

13 Jan - 14 Jan

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall

Catch some rays at the beach or spend the day relaxing at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Fridges, coffee/tea makers and minibars are provided. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Our customers tell us that they can't get enough of the shopping around Sunscape Cancun All-Inclusive Resort & Spa by Hyatt. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas, free valet parking and a free manager's reception.

Free WiFi
Free valet parking and self-parking
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants and 3 bars/lounges
Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
Indulge with massages, manicures and pedicures or facials at Aura Spa
Services include babysitting, a children's club and dry cleaning/laundry
On-site recreation includes a gym, a steam room and a sauna
Guests love the breakfast and restaurant
Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall
Airport shuttle service available for a fee

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

The property hosts a free manager's reception daily.

Casa de Rosa – This restaurant specialises in Mexican cuisine.

Viaggio – This restaurant specialises in Italian cuisine. Open daily.

Ventanas – This buffet restaurant overlooks the ocean. Open daily.

Azul – This restaurant overlooks the ocean and specialises in Asian cuisine. Open daily.

At Sunset – On-site restaurant. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included

Room service during certain hours

In-room minibar (all beverages included)

Land activities

Fitness facilities

Football

Entertainment

On-site entertainment and activities

On-site live performances

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Limited on-site valet and self parking
Onsite parking includes off-street options

Food and drink

10 restaurants
3 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

At Sunset
Azul
Casa de Rosa
Ventanas
Viaggio

Things to do

2 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Cooking classes
Designer stores
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Library
Nightclub
Personal motorised watercraft
Playground
Sauna
Shopping
Splash pad
Steam room
TV in common areas
Waterslide

Family friendly

2 outdoor pools
Arcade/game room
Baby bath
Children's pool
DVD player
Free children's club
Free water park access
In-room babysitting
In-room refrigerator
Laundry facilities
Playground
Snack bar/deli
Splash pad
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,726 square feet of conference space
Business centre
Computer station

Outdoors

Barbecue grill
Beach cabanas (surcharge)
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
In-room massages
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path of travel

6 floors
At least 80% lighting from LEDs
Banquet hall
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
Mediterranean architecture
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Shower
Slippers
Towels provided

Entertainment

55-inch plasma TV with cable channels
DVD player

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service
Refrigerator

Access via exterior corridors
Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

BASMAL

Travelled with family

10 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the food was amazing

Stayed 5 nights in Aug 2025

8/10 Good

Patrice

Travelled with family

10 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

No hot water at times , no view

Stayed 4 nights in Sep 2025

10/10 Excellent

Deon

Travelled with family

10 Oct 2025

Liked: Amenities

Very clean. Attentive and friendly staff. Great service. Good food. Perfect location (beach access). Very welcoming and inviting staff.

Stayed 4 nights in Oct 2025

8/10 Good

Kevin George Philip

Business traveller

9 Oct 2025

Liked: Cleanliness, staff & service

The hotel presented well but it had mechanical issues. The sliding door was so thin and cheap that it detached and banged all night in the wind. Maintenance “fixed” it the next day, but I could tell the bite left on the screw was so small that I expect it to detach again within a week. The outlets did not hold a US charging base securely in without propping. On the sixth floor, no matter what time of day it was and how long you ran the hot water: it never got hot. It was almost tepid but not quite. Other than than that it was clean, the beds were comfortable, and looked more upscale than I expected. The fact that there is only one small pool hurts because at a family resort there is no where to hide from the kids. The beach did not have anywhere near the number of umbrellas pictured on the web. Finally, while other hotels at least tried to clear the Sargassum mats of the sand, there was no effort made so, of course, there is a sulfur smell. The food was typical of an all inclusive resort: no better no worse. The staff was very helpful and polite.

Stayed 4 nights in Oct 2025

10/10 Excellent

ELI SAUL, Bozeman

Travelled with partner

9 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff at this Resort are fantastic! There is always someone to ask you if you need anything else, checking on you, always on top. Very attentive. The room was incredible. The food choices are fantastic on-site with 5 restaurants to choose from within the resort. The beach is a 10 out o10, clear water, glass smooth and white sand. I would not hesitate recommending this place to anyone looking for an all-inclusive resort in Cancun! Not a single complaint and exceeded my expectations!

Stayed 10 nights in Sep 2025

10/10 Excellent

Thomas Jason

9 Oct 2025

Stayed 3 nights in Oct 2025

10/10 Excellent

Salvador

9 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff.

10/10 Excellent

SHLOMIT

Travelled with partner

9 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

nice and freindky hitel, very nice room and cleaning. varied food options

Stayed 4 nights in Oct 2025

10/10 Excellent

Sergio

Travelled with family

9 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very kid friendly, lots of activities for kids, many food restaurants, food was excellent, staff was very professional, property has a beautiful beach

Stayed 3 nights in Oct 2025

10/10 Excellent

Theresa Makanda

Travelled with family

9 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was amazing there, I really loved it

Stayed 5 nights in Sep 2025

2/10 Terrible

chatice

8 Oct 2025

Stayed 3 nights in Oct 2025

10/10 Excellent

Diego

Travelled with partner

8 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything just rite

Stayed 3 nights in Oct 2025

10/10 Excellent

SEON KEUN

Travelled with family

8 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best value, best food, best service, everything is top-notch. I think I'll go again.

Stayed 2 nights in Oct 2025

10/10 Excellent

Forhad, New York

Travelled with family, Travelled with family and small children

8 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My family and I had a great time at the Hyatt Sunscape. We was there for 7 nights and every night was special and memorable. Room was very clean and the oceanview was amazing. Staff was so friendly and hospitable. Area around the property such as the mall aquarium and many restaurants were also amazing and easy to get to as Uber rides were cheap and affordable. Special shout out to Anthony from the Playa Collection who was super friendly and helpful from the moment we checked in. Thank you to everyone at the resort for making this trip very memorable for me and my family.🇲🇽❤️😎

Stayed 5 nights in Sep 2025

10/10 Excellent

Delmy

Travelled with family

8 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everyone was so friendly!

Stayed 4 nights in Sep 2025

8/10 Good

Christine, Fortuna

8 Oct 2025

Liked: Cleanliness, staff & service

Stayed 6 nights in Sep 2025

10/10 Excellent

Aidan

8 Oct 2025

Stayed 2 nights in Oct 2025

10/10 Excellent

Komila

Travelled with family

8 Oct 2025

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

It was amazing

Stayed 6 nights in Oct 2025

8/10 Good

Cecilia

Travelled with partner

7 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Style of the hotel not too large

Stayed 6 nights in Sep 2025

10/10 Excellent

Angelo

Travelled with partner

7 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was phenomenal. Very great experience for our honeymoon.

Stayed 3 nights in Sep 2025

10/10 Excellent

Tawana Nigella

7 Oct 2025

Stayed 3 nights in Oct 2025

4/10 Poor

Barbara

7 Oct 2025

Disliked: Cleanliness, property conditions & facilities

Advertisement say 10 restaurants when it only have 4.

Stayed 6 nights in Sep 2025

8/10 Good

Viqas

Travelled with partner

6 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff are great except for the ones the push for the time-share when we first check into the hotel. Too much pressure that I did not like. Everything else is great but please do not push people to attend the morning meeting that is only "90 minutes".

Stayed 5 nights in Oct 2025

10/10 Excellent

Gregory

Travelled with family, Business traveller

6 Oct 2025

Liked: Amenities

Stayed 2 nights in Aug 2025

10/10 Excellent

Junyeong

6 Oct 2025

Stayed 3 nights in Oct 2025

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Choose dates to view prices

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Reviews

Popular amenities

Explore the area

Room options

View all photos for Master Suite King

Master Suite King

View all photos for Presidential Suite 1 King Bed

Presidential Suite 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Junior Suite King Beachfront Swim up

View all photos for Junior Suite Double Accessible

Junior Suite Double Accessible

Junior Suite King Accessible

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Family Junior Suite, King Bunk and Trundle Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Deluxe Junior Suite Double Lagoonview

View all photos for Deluxe Junior Suite King Lagoonview

Deluxe Junior Suite King Lagoonview

View all photos for Deluxe Junior Suite Ocean View Double

Deluxe Junior Suite Ocean View Double

View all photos for Junior Suite Double Beachfront

Junior Suite Double Beachfront

View all photos for Junior Suite King Beachfront

Junior Suite King Beachfront

View all photos for Deluxe Junior Suite Ocean View King

Deluxe Junior Suite Ocean View King

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

View all photos for Master Suite Ocean View King

Master Suite Ocean View King

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

View all photos for Junior Suite Double

Junior Suite Double

View all photos for Junior Suite King

Junior Suite King

View all photos for Standard Double Bed

Standard Double Bed

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King

View all photos for King Room

King Room

Similar properties

Wyndham Grand Cancun All Inclusive Resort & Villas

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies