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Terracaribe Hotel - In Cancun (Downtown Cancun)

3.0 star property

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Photo gallery for Terracaribe Hotel - In Cancun (Downtown Cancun)

Exterior
32-inch flat-screen TV with cable channels, TV
Terrace/patio
Lobby sitting area
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Restaurant
  • Air-conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500
  • Place, Museo Iconografico de la Carrera Panamericana
    ‪13 min walk‬
  • Place, Mercado 23
    ‪19 min walk‬
  • Place, Las Palapas Park
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Desk, WiFi, bed sheets

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Desk, WiFi, bed sheets

Superior Room, 2 Double Beds

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Desk, WiFi, bed sheets

Room Standard

  • 45 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Room Superior

Desk, WiFi, bed sheets

Room Superior

  • 55 sq m
  • Sleeps 4
  • Free Wi-Fi

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About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

An outdoor pool, a rooftop terrace and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk and express check-in.
Terracaribe Hotel - In Cancun (Downtown Cancun) offers 55 accommodations, which are accessible via exterior corridors and feature a hairdryer and free toiletries. 32-inch flat-screen televisions come with cable channels.

Bathrooms include baths or showers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
With your stay at Terracaribe Hotel - In Cancun (Downtown Cancun), you'll be connected to a shopping centre and within walking distance of Gran Puerto Pier. Features include free WiFi in public areas, plus an outdoor pool and a coffee shop/cafe.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at the coffee shop
  • Take a swim in the outdoor pool
  • Amenities include a rooftop terrace and a terrace
  • Just a 4-minute drive from Gran Puerto Pier
There's a coffee shop/cafe on site. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and express check-in are also featured at Terracaribe Hotel - In Cancun (Downtown Cancun).

This Mediterranean Cancun hotel is smoke free.

Los Caracoles – On-site coffee shop.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Los Caracoles

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the boardwalk/promenade
  • Rooftop terrace

Accessibility

  • No lift

More

  • 3 buildings
  • 3 floors
  • Built in 2005
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note the property is located on the corner, right before the bridge going to Puerto Juarez.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Terracaribe Hotel - In Cancun (Downtown Cancun)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Up to 10 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Terracaribe Hotel - In Cancun (Downtown Cancun).

Property is also known as

Terracaribe
Terracaribe Cancun
Terracaribe Hotel
Terracaribe Hotel Cancun

Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 255 out of 773 reviews
Rating 8 - Good. 258 out of 773 reviews
Rating 6 - Okay. 160 out of 773 reviews
Rating 4 - Poor. 52 out of 773 reviews
Rating 2 - Terrible. 48 out of 773 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Emilia

Stayed 10 nights in Feb 2026

8/10 Good

Douglas, Onoway

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very clean almost everywhere. However, I never saw anyone working on the pool, doing cleaning or adding chemicals so, I am a little concerned by that
Stayed 1 night in Feb 2026

10/10 Excellent

Douglas, Onoway

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean everything here. I never saw anyone cleaning the pool so that concerns me.
Chapel at the hotel
Pool
Stayed 5 nights in Feb 2026

2/10 Terrible

Adnan

Disliked: Cleanliness, staff & service, amenities
no me permitieron entrar en la habitacion, aunque les presente mis credenciales. La recepcionista me dijo que la reservacion incluye 2 hijos, yo la dije que no van a quedarse con nosotros, van a quedarse con su abuela en otro hotel. En respuesta, la recepcionista me dijo, que no nos puede dar las llaves, tenemos que traer los hijos. la pedi numero de su gerente, me mostro un numero en un anuncio, yo llame este numero, pero la persona colgo la llamda 5 veces. Al final, teniamos que salir de alla y quedarse en un otro hotel. Me gustaria un refund por favor.
Stayed 1 night in Feb 2026

6/10 Okay

Mo

Stayed 5 nights in May 2025

2/10 Terrible

Abubakar

Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude staff
Stayed 7 nights in May 2025

6/10 Okay

Adetomiwa

Disliked: Amenities
I like the quietness
Stayed 5 nights in Dec 2024

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome Lusio front desk clerk was the Best. Hotel, very clean, we had clean sheet everyday, new hand soap. Clean pool. Location was awesome, transportation was close ,the Niño Beach was at walking distance, walking distance to affordable place eat and walking distance to public transportation.
Stayed 4 nights in Jan 2025

10/10 Excellent

Abe&Tina

Stayed 1 night in Oct 2024

10/10 Excellent

Gaga

Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Taniaha

Stayed 8 nights in Jul 2024

10/10 Excellent

Derrick

Stayed 10 nights in Jun 2024

2/10 Terrible

Carlos

Travelled with family and small children
Disliked: Staff & service, amenities
The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk
Stayed 2 nights in Jun 2024

2/10 Terrible

Carlos

Stayed 1 night in Jun 2024

8/10 Good

genoveva

Stayed 1 night in Jun 2024

8/10 Good

Derrick

Stayed 10 nights in May 2024

10/10 Excellent

Derrick

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on your vacation
Stayed 8 nights in Apr 2024

4/10 Poor

Tien

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Stayed 7 nights in Mar 2024

6/10 Okay

Cecilia

Stayed 5 nights in Feb 2024

4/10 Poor

Steve, Baltimore

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Stayed 3 nights in Jan 2024

6/10 Okay

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Stayed 1 night in Dec 2023

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room very clean and quiet. Comfortable stay. Good value.
Stayed 1 night in Nov 2023

6/10 Okay

Franson

Stayed 7 nights in Nov 2023