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Villa Palmeras

3.5 star property
VIP Access

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Photo gallery for Villa Palmeras

Interior
Junior Studio Suite | Free wired Internet
Interior
Interior
Junior Studio Suite | Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Air-conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
Sergio Butrón Casas Mz 402 Lt 1-C, Cancun, QROO, 77560
  • Place, Parish of the Risen Christ
    ‪5 min drive‬
  • Place, Plaza La Roca Shopping Center
    ‪9 min drive‬
  • Place, Pabellón Cumbres Shopping Center
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room

Standard Room | Free wired Internet

Standard Room

8.0 out of 10
Very good
(27 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Superior Room

Superior Room | Free wired Internet

Superior Room

9.2 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Junior Studio Suite

Junior Studio Suite | Free wired Internet

Junior Studio Suite

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free wired internet

View all photos for Family Room

Family Room | Free wired Internet

Family Room

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free wired internet

View all photos for Standard double room

Standard double room | Free wired Internet

Standard double room

8.0 out of 10
Very good
(10 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

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About this property

Villa Palmeras

An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, an arcade/games room and a garden are on-site.
Villa Palmeras offers 17 air-conditioned accommodations, with free toiletries. 32-inch LED televisions come with cable channels.

Bathrooms include a shower. This Cancun hotel provides complimentary wired Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Villa Palmeras. During your stay, you'll be close to Delfines Beach. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include a virtual front desk
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 14 minutes by car from Moon Palace Golf Club and 10 minutes from Xoximilco
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and an arcade/games room are also featured at Villa Palmeras. Free self parking is available.

This 3.5-star Cancun hotel is smoke free.

Villa Palmeras has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Outdoor pool

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 6:00 AM and 2:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 350

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 6:00 AM and 2:30 PM
  • Late check-out fee: MXN 350 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
Property Registration Number HBC220406314

We should mention

  • Pool access available from 7 AM to 9 PM

Property is also known as

Villa Palmeras Cancun
Palmeras Cancun
Villa Palmeras Hotel
Villa Palmeras Cancun
Villa Palmeras Hotel Cancun

Villa Palmeras Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 552 out of 1002 reviews
Rating 8 - Good. 216 out of 1002 reviews
Rating 6 - Okay. 109 out of 1002 reviews
Rating 4 - Poor. 47 out of 1002 reviews
Rating 2 - Terrible. 78 out of 1002 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Richard, Kelowna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All was as per advertised. There were some technology challenge's but not from the hotel side that can pivot and assist. I would stay at this casa again.
Stayed 1 night in Jan 2026

10/10 Excellent

Kawall

Liked: Cleanliness, property conditions & facilities
Room was very clean. The outside section with pool and lounge are is very peaceful, the game room was good to pass some time. Highly recommended. Staff were very nice.
Stayed 1 night in Jan 2026

6/10 Okay

Khrissa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room itself was not bad. I loved the location. The kitchen staff was really nice. I liked that you had a code to get in and out of the room and main door. My biggest issue with this location is the WiFi. WiFi barely worked and tv did not work. Also, it was almost as if they had up a scrambler because my cell phone would work just fine until I would get back to the hotel then it would go completely out. I have AT&T and Verizon and neither service would work. I had to drive to the nearest 7-11 just to be able to complete some work on my laptop. I even tried hooking up my hotspot and that did not work. The booking agent was very helpful and stayed in communication with me via WhatsApp’s the entire time. She did state that the internet was out and with no estimate time of restoration. I think that was true for my last day but not the others. The shower head was semi damaged so the water was not coming out of the actual head but in fact it was coming from behind the head. I got this hotel last minute because originally where I was staying turned out to be trash so I needed someone last minute as I was already on the island. Overall I do not think i would stay here again just off the internet connection alone. If they would fix that and the shower head I would recommend this place to anyone that does not want to stay in hotel zone and wants to experience playa del Carmen.
Stayed 2 nights in Jan 2026

10/10 Excellent

Beverly

Stayed 1 night in Jan 2026

2/10 Terrible

Latisha, columbus

Disliked: Cleanliness, amenities
Upon booking, It was not clear that there was not a human on the property. I was traveling with another female and we DID NOT feel safe! We did not get the code to get in, couldn’t get the WiFi to work, the room was very hot, no elevators for heavy luggage.. etc. we did enter the room in hopes of it being up to our standards according to the Expedia app. But it definitely was not! Very disappointed. I messaged the property and they denied a refund when we weren’t even there 30 min…
This is the door they have to get into the property and into where the rooms are. Very sketch
Stayed 1 night in Jan 2026

10/10 Excellent

Adelis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a great place if you’re looking to be close to the airport. The place is clean, and the communication is excellent.
Stayed 1 night in Jan 2026

4/10 Poor

Dimitrios, Hamden

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel feels a bit neglected. The pool was dirty and so where the bed sheets, the towels were old and torn, and the wifi didn’t work 90% of the time.
Stayed 1 night in Jan 2026

6/10 Okay

Billie

Stayed 2 nights in Dec 2025

8/10 Good

gonzalo

Liked: Cleanliness, staff & service, amenities
Was a good location and price for us
Stayed 3 nights in Jan 2026

10/10 Excellent

Juliet Kirstie

Stayed 5 nights in Jan 2026

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so nice and friendly!!!
Stayed 7 nights in Dec 2025

10/10 Excellent

Michele

Stayed 1 night in Jan 2026

10/10 Excellent

Ana Luiza

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room
Stayed 1 night in Dec 2025

10/10 Excellent

aaron

Stayed 1 night in Jan 2026

4/10 Poor

Amelia Casmira

Travelled with partner
Disliked: Amenities
Staff support is lacking. Room smells like sewage and they refused to let us switch rooms or get money back. They refused to let us bring food in because they have a restaurant. The restaurant food is lacking and not good. No mini fridge in rooms to prevent us from going out and bringing good food back.
Stayed 8 nights in Dec 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for an overnight.
Stayed 1 night in Dec 2025

10/10 Excellent

Andrei

Stayed 2 nights in Dec 2025

10/10 Excellent

Caleb

Stayed 1 night in Jan 2026

4/10 Poor

Nir, Palm Coast,

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This hotel operate with no people. It’s very complicated to get in the Internet. Don’t work well.
Stayed 1 night in Jan 2026

2/10 Terrible

NEAL, SHIELDS

Stayed 1 night in Dec 2025

10/10 Excellent

Ivan

Stayed 1 night in Dec 2025

10/10 Excellent

Boby

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff! The food was great.
Stayed 7 nights in Dec 2025

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving at the property, we couldn't enter or access the Wi-Fi; even the QR code wasn't working. We contacted you via WhatsApp, but you never responded with a solution; you simply sent the same photos. The television wasn’t working either. Since the WiFi wasn’t working, it was very hard to contact an uber and was very scared he would miss his flight in the morning. You’re not able to talk with anyone and the area is very dark and secluded behind an alleyway. The locks on the room door were broken and I have pictures to show this. Didn’t stay at the property, left and found another hotel downtown.
Stayed 1 night in Dec 2025

2/10 Terrible

Fani

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2025

6/10 Okay

Viridiana

Travelled with family
Liked: Cleanliness, property conditions & facilities
El personal muy amable, de eso no puedo decir nada. Sin embargo, el internet fue un problema para nosotros ya que era muy difícil conectarse y a los pocos minutos se desconectaba. El lugar está un poco alejado pero pensamos iba a ser fácil conseguir transporte, sin embargo era también un poco complicado ya que está sobre la carretera federal y muchas veces el transporte nos cancelaba pues tenía que rodear.
Stayed 5 nights in Dec 2025