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Waldorf Astoria Riviera Maya

5.0 star property

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Photo gallery for Waldorf Astoria Riviera Maya

Exterior
Creator video - submitted by The VonBKs
In-room safe, blackout curtains, iron/ironing board
Restaurant
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪1 min drive‬
  • Place, Moon Palace Golf Club
    ‪13 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Room, 1 King Bed, Oceanfront

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Oceanfront

  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Partial ocean view

View all photos for Deluxe Room, 1 King Bed, Ocean View

In-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View

9.8 out of 10
Exceptional
(7 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Deluxe Suite, 1 King Bed, Ocean View

View from room

Deluxe Suite, 1 King Bed, Ocean View

  • 156 sq m
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Suite, 1 King Bed, Ocean View, Corner

In-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed, Ocean View, Corner

  • 156 sq m
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | In-room safe, blackout curtains, iron/ironing board

Presidential Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 156 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed
  • Sea view

View all photos for Room, 2 Queen Beds, Oceanfront

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Oceanfront

10.0 out of 10
Exceptional
(3 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Partial ocean view

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

In-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Ocean view

View all photos for Suite, (Master Suite, Swim up)

55-inch flat-screen TV with satellite channels

Suite, (Master Suite, Swim up)

  • 156 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Partial ocean view

View all photos for Room, 1 King Bed, (Swim up)

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, (Swim up)

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Partial ocean view

View all photos for Room, 2 Queen Beds, (Swim up)

In-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, (Swim up)

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Partial ocean view

View all photos for Suite, 1 King Bed, Oceanfront

In-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed, Oceanfront

  • 96 sq m
  • Sleeps 3
  • 1 King Bed
  • Sea view

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

In-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll In Shower)

  • 63 sq m
  • Sleeps 3
  • 1 King Bed
  • Sea view

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

View from room

Room, 2 Queen Beds, Accessible (Roll In Shower)

  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Sea view

View all photos for Suite, 2 Bedrooms, Oceanfront (Connecting Room)

View from room

Suite, 2 Bedrooms, Oceanfront (Connecting Room)

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed
  • Sea view

View all photos for 2 Bedroom Ocean Front (Connecting Room)

In-room safe, blackout curtains, iron/ironing board

2 Bedroom Ocean Front (Connecting Room)

10.0 out of 10
Exceptional
(7 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Sea view

View all photos for Suite, 1 King Bed (Amai)

In-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed (Amai)

  • Sleeps 6
  • 1 King Bed
  • Ocean view

View all photos for Suite, 1 King Bed (Riviera)

In-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed (Riviera)

  • Sleeps 10
  • 1 King Bed
  • Ocean view

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About this property

Waldorf Astoria Riviera Maya

Luxury resort on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Waldorf Astoria Riviera Maya's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Waldorf Astoria Riviera Maya offers 173 accommodations with private plunge pools and espresso makers. 55-inch flat-screen televisions come with satellite channels. Bathrooms include a shower.

This Cancun resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Waldorf Astoria Riviera Maya. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free WiFi in public areas, free valet parking and 2 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free valet parking and self-parking
  • The 3 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body wraps, manicures and pedicures or facials at the spa
  • Amenities include a business centre, 5 meeting rooms and a conference centre
  • On-site recreation includes a 24-hour gym, a steam room and yoga classes
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 13 minutes by car from Moon Palace Golf Club
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Waldorf Astoria Riviera Maya offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a 24-hour fitness centre. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 5 meeting rooms. The luxury Waldorf Astoria Riviera Maya also features a terrace, a garden, and a picnic area. Self parking and valet parking are free.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Waldorf Astoria Riviera Maya has 3 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 700 to 1,400 for adults and MXN 350 to 1,400 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • In-room cot
  • Private plunge pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Firepit
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hand-held showerhead
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lift (119 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable/satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
  • Only dogs are allowed
  • Maximum 2 (weight limit: 51 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults and MXN 350 to 1400 for children
  • Pet fee: MXN 1500 per accommodation, per day plus a one-off MXN 1000 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Waldorf Astoria Cancun
Waldorf Astoria Riviera Maya Resort
Waldorf Astoria Riviera Maya Cancun
Waldorf Astoria Riviera Maya Resort Cancun

Waldorf Astoria Riviera Maya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 144 out of 173 reviews
Rating 8 - Good. 11 out of 173 reviews
Rating 6 - Okay. 8 out of 173 reviews
Rating 4 - Poor. 4 out of 173 reviews
Rating 2 - Terrible. 6 out of 173 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Breonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful had amazing ocean views cute hot tubs on the patio so you have your own private hot tub. Room service was so sweet very accommodating. All staff was very friendly very welcoming. Food was phenomenal and if you sit by the pool, make sure you sit with Patricia she is absolutely amazing. She helped to make our stay one of a kind.
Stayed 4 nights in Oct 2025

10/10 Excellent

Sharhonda

Stayed 3 nights in Oct 2025

6/10 Okay

Joy

Stayed 4 nights in Oct 2025

10/10 Excellent

Guillermo

Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond amazing
Stayed 2 nights in Aug 2025

10/10 Excellent

Siba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waldorf Astoria riviera maya one of the cleanest hotel I have been in ,,very lovely staff and helpful ..I highly recommend and sure will be back soon
Stayed 5 nights in Sep 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and property are outstanding!! Loved the large rooms and very comfortable bedding and amenities.
Stayed 3 nights in Aug 2025

10/10 Excellent

Cesar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s there to say it’s the Waldorf Astoria, enough said. Beautiful property and rooms. Exceptional service.
Stayed 1 night in Jul 2025

10/10 Excellent

Susan, Hoboken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from the personal concierge to the bell service to all waiters and bartenders we encountered were the most friendly and professional as one want. The property is gorgeous and our room was spectacular, as was all the meals
Stayed 4 nights in Aug 2025

10/10 Excellent

brenda Lynn, Wauwatosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to give this resort a 10 out of 10 staff was phenomenal. Cleanliness housekeeping was great dining options. We’re great to choose from even in room service pools were clean. The only downside was we couldn’t go into the ocean just because there was the water alert for seaweed When we arrive to the hotel we were welcomed with a drink and smiling staff. I definitely will come back later in the future.
Stayed 4 nights in Aug 2025

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jul 2025

10/10 Excellent

Pablo B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Everyone is amazing. Restaurants are great. Make sure you research the condition of the gulf (seaweed) before you go.
Stayed 7 nights in Jul 2025

10/10 Excellent

Michael David, Carrollton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and not overrun by noisy tourists
Stayed 3 nights in Jul 2025

10/10 Excellent

Adriana

Liked: Amenities, property conditions & facilities
The most beautiful property with outstanding staff
Stayed 1 night in Aug 2025

4/10 Poor

CHRISTIAN

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Not going back

Terrible hotel. Needs maintenance. Needs service needs people
Stayed 3 nights in Jul 2025

10/10 Excellent

Commeleana

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is so attentive to your needs. Employees go above and beyond
Stayed 4 nights in Jul 2025

2/10 Terrible

Bracha

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
THE BEACH AND POOL AMMENITIES WERE REALLY DIRTY. BEACH WAS BROWN AND THE SMELL WAS TERRIBLE I COULD NOT ENJOY MY STAY
Stayed 1 night in Jul 2025

10/10 Excellent

Ahmed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfection
Stayed 4 nights in Mar 2025

10/10 Excellent

Asila, Livermore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star Hotel amazing stay and the staff went above and beyond to make comfortable. They even did a surprise for our son‘s birthday will definitely come back. Only downside was the seaweed we couldn’t go into the ocean.
Stayed 5 nights in Jun 2025

10/10 Excellent

stefanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is gorgeous. The staff and service was impeccable. The food was delicious. I would give 10 stars if possible.
Stayed 2 nights in Jun 2025

10/10 Excellent

Demira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful! The amenities and restaurants were top notch, but there are only three restaurants on site - one of which is very spendy so you’ll likely not dine there nightly…this leaves really two places for dinner if you’ll stay as long as we did (7 days). Don’t let other reviews about the beach deter you, we loved the beach. The seaweed was there but not a big deal and the water was so nice and warm. We went daily :) The staff were honestly the best part about the stay, they were some of the most (if not the most) accommodating group of people I’ve encountered at a hotel. The level of attention and enthusiasm during our stay was just incredible. Thank you especially to Antonio the amazing bellman, Karen at the concierge, Patricia (Patty) out in the pool area and Irvin at Jao. You all went the extra mile always. We appreciate you making our stay so enjoyable. Thank you!
Stayed 7 nights in May 2025

10/10 Excellent

Amy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except there was no shade at the pool unless you rented a cabana for $200. There was a ton of weeds on the beach. Beautiful property.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Property and staff are great but nothing around the hotel.
Stayed 4 nights in Mar 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025