There were bed bugs and my wife has got rashes. The same has been reported and the hotel has changed the room. We have to talk to the hotel relationship people.
Pros: conveniently located, good breakfast, hot water with good pressure, mini fridge for drinks or meals.
Cons: smaller bed than reserved, no phone in rooms for service support, the employee who checked us in was short (almost rude), difficult elevator operation to ground floor,
There was a huge parking debacle when we arrived, no one at the reception desk, except for two kiosks that said in big words âout of orderâ. Then we were told in order to park there we needed a UK telephone number and we are from the US so that wasnât possible. The signs in the parking area were ambiguous and not helpful at all⊠And all the trash and rubbish in that area was particularly offputting. It took about 35 minutes to actually find someway to park and check into the room. When we tried to order dinner from the menu in the room we were told only about seven options were available off of the entire menu. We werenât told ahead of time that the rooms would not be serviced unless we requested it so on our second day we were careful to requested, but the next day we were told they were busy cleaning the second floor and would not get to ours. No service. Shameful.
Me ayudaron para guardar mi bicicleta y que no estuviera en la calle expuesta al robo. Sin ella no hubiera podido continuar mi viaje.
Fueron muy amables en todo. Y el Bufet exquisito.
Room was big enough for 3 person, cleaned well. The wifi was not steady but we could use anyway. Parking was too limited we used public car park 10 min walking from hotel.
In general the hotel was great, however it is best not to expect anything of the provided wifi. The wifi is so bad that it should almost be listed as no wifi available.
Newly furbished hotel in the heart of Canterbury. Good was clean and comfortable and location was walking distance to the attractions. Overall Good value for money.