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Metro Residences Hotel

3.0 star property

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Photo gallery for Metro Residences Hotel

Hallway
Reception
Front of property – evening/night
Room, 1 Queen Bed (Mini Suite) | View from room
Garden views, serves lunch, dinner and brunch

Reviews

6.4 out of 10

Popular amenities

  • Parking included
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room
  • Room service

Explore the area

View in a map
9, Ruelle Casimir, Charrier, Cap-Haitien, HT 1110
  • Place, Cap-Haitien Cathedral
    ‪6 min drive‬
  • Place, Place d'Armes
    ‪6 min drive‬
  • Place, Labadee Beach
    ‪30 min drive‬
  • Airport, Cap-Haitien (CAP-Cap-Haitien Intl.)
    ‪7 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, down duvets, individually decorated

Deluxe Double Room

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | 1 bedroom, premium bedding, down duvets, individually decorated

Apartment, 2 Bedrooms

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed (Mini Suite)

Room, 1 Queen Bed (Mini Suite) | View from room

Room, 1 Queen Bed (Mini Suite)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, premium bedding, down duvets, individually decorated

Standard Room, 1 Queen Bed

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Metro Residences Hotel

This hotel features a restaurant, a nightclub and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, coffee/tea in a common area and concierge services.
Metro Residences Hotel offers 13 accommodations with DVD players and free toiletries. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Beds feature down duvets and premium bedding. Flat-screen televisions come with pay-per-view films.

Bathrooms include a shower. In-room wired Internet access is available for a surcharge. Additionally, rooms include a ceiling fan and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

During your stay at Metro Residences Hotel, you'll be close to Labadee Beach. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy garden views while dining at Sky Bar
  • Wired Internet for a fee
  • Motorhome/coach/lorry parking available for a fee
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • 5 minutes by car from Cap-Haitien Cathedral and 5 minutes from Place d'Armes
  • Airport pick-up shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A shuttle from the airport to the hotel (available on request) is available for a fee. A nightclub, a terrace, and barbecue grills are also featured at Metro Residences Hotel. The hotel can provide concierge services, a complimentary food/drink shopping service, and wedding services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cap-Haitien hotel.

Sky Bar – Overlooking the garden, this rooftop bar serves brunch, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Happy hour is offered. Reservations are required.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Wired internet (USD 10 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Airport pick-up shuttle (surcharge) during limited hours on request
  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Sky Bar

Things to do

  • Nightclub
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • DVD player
  • In-room babysitting
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium channels
  • Pay films

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Separate sitting area

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per stay.
  • Cots (infant beds) are available for USD 10.00 per day.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired Internet: USD 10 per night (rates may vary)
  • An in-room refrigerator is available for an additional fee
  • Crib (infant bed) fee: USD 10.00 per day
  • Rollaway bed fee: USD 10 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Metro Residences Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Metro Residences Hotel Cap-Haitien
Metro Residences Hotel
Metro Residences Cap-Haitien
Metro Residences Hotel Hotel
Metro Residences Hotel Cap-Haitien
Metro Residences Hotel Hotel Cap-Haitien

Metro Residences Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 15 out of 59 reviews
Rating 8 - Good. 13 out of 59 reviews
Rating 6 - Okay. 8 out of 59 reviews
Rating 4 - Poor. 11 out of 59 reviews
Rating 2 - Terrible. 12 out of 59 reviews

6.8/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place I had an amazing night and the staff were amazing
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this place. It is very affordable, you get serve breakfast, the staff is very nice and helpful. I really enjoyed my stay there. I will definitely stay there again.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Eve

Thanks
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Dino

I was nerve able to go to the hotel because of security issues that
Stayed 1 night in Nov 2025
Verified

8/10 Good

Romon

Liked: Cleanliness, staff & service, property conditions & facilities
Cooked food for guest
Stayed 2 nights in Nov 2024
Verified

2/10 Terrible

Jemson

Disliked: Cleanliness, amenities, property conditions & facilities
No wifi, no phone services, no Restaurant and nothing close.
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Marcel

Disliked: Cleanliness, staff & service, property conditions & facilities
Does not have a minimum.
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Kareen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We could not find the hotel, we tried the phone number and it did not work. In the description it says that the hotel is 7 min away from airport. Noone in the area had heard of it. I had to book another hotel
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Yvette

Disliked: Cleanliness, amenities, property conditions & facilities
The room decor very creepy. They turn off the AC in the middle of the night. Mosquitoes, humidity. Very uncomfortable to sleep.
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Siegfried

Disliked: Cleanliness, staff & service, property conditions & facilities
Didnt really llke it! Very poor Breakfast. No dining facilities! Staff wasn't really sympathetic. Only one was ok
Stayed 3 nights in Sep 2025
Verified

4/10 Poor

Bessie Anastha

Liked: Staff & service
Disliked: Property conditions & facilities
Could have done much more. Paid for breakfast but I was served what I could purchase on the street.
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

Peterson B

Disliked: Staff & service, amenities
Poor light in the room. Bad internet signal . They need to upgrade their tech equipment
Stayed 2 nights in Aug 2025
Verified

2/10 Terrible

Jhonny

Disliked: Cleanliness
Bad experience, they didn’t give key for my room. Unfortunately, I lost 2 envelopes one had $ 2000 us, the other one $500 us. I wanted to buy something to eat, they told me don’t worry about my stuff, I could go to buy. Arriving home, when the money owner came to take it, I didn’t see it in my bag.
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Guebolle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Air conditioning wasn’t provided like it was mentioned in the facility
Stayed 2 nights in Aug 2025
Verified

2/10 Terrible

Marcseau

No good
Stayed 3 nights in Jul 2025
Verified

6/10 Okay

Diela

Liked: Cleanliness, property conditions & facilities
I like it it’s clean and quiet I didn’t like the part of no TV and no A/C Furthermore they told me they didn’t cook after I paid for my breakfast online at last they brought me something to eat before I left
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Murielle

Liked: Property conditions & facilities
Vraiment bien très propre très class
Stayed 1 night in Sep 2025
Verified

8/10 Good

Naomie

Liked: Property conditions & facilities
Ils ont tambouriné ma porte pr apporter le dejeuner l. Bien que j’apprecie effort mais ca m’a vraiment sursauté . Sinon bon emplacement et tranquille
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

geraldine

Liked: Staff & service

A diamond chip in the rough

This Hotel have signs that it was a nice place to stay before covid. There are some improvements the owner is addressing such as plumbing. Being without guest for a couple years and the owner was really not expecting us as he had cancelled all bookings, the generator for the AC was not primed. However, the owner was the epitome of hospitality His staff on hand quickly found a room with an old fashion electic AC that worked quite well. The room was quickly dusted and a small fridge was moved into the room The linen was clean and next morning the front desk staff brought us hot coffee. They really tried to accommodate us. The decor is native to Haiti. The location is in the central area of Cap City but on a quieter side street. I think once the improvements to the plumbing issues are made and the entry treshold tiles replace, some cleaning up of the entry courtyard etc is done it will again reflect the vibrancy it must have had before the 2 years neglect occurred. I must add that I'm a usual 4-5* hoyel patron and was really repelled at the 1st impression. But our driver had a long day driving us fro Hinche over a very rough 2hours of bad road and he abandoned us after dropping us off at the front gate. The 2 young women that was there were obviously not expecting us. They called the owner and he was one of the nicest understaning persons ever. Along with the 2 youn ladies, my husband's patience I was able to calm down sufficiently to accept the hospitality.
Stayed 8 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

It was very nice and clean. The staff was very friendly and professional will definitely consider going back when I’m in Cap-Haitian
Stayed 3 nights in Mar 2021
Verified

6/10 Okay

Verified traveller

Liked: Amenities
I didnt like the room I was put in, thhe bathroom started leaking and bed bugs bit me and my daughter. When i approached them with that the switch thenroom to a better room and condition and then they opened the wifi to the hotel so my experience was not all bad
Stayed 4 nights in Jan 2020
Verified

2/10 Terrible

Wilguens

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel claim that they have parking and it wasn't true if one car already park, you have to find your way to park outside the hotel. at checking the lady was so nice but i never get a towel on time in my room due to the construction, it was a mess
Stayed 10 nights in Aug 2019
Verified

10/10 Excellent

Miliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bonne expérience!

Staff super gentil et respectueux! Malgré un problème au niveau de la réservation le personnel a été très gentil et a résolu le problème rapidement. Les chambres sont spacieuses et propres!
Stayed 2 nights in Dec 2018