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Sunstays Lagoon Beach

4.0 star property

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Superior Apartment | Terrace/patio
Front of property
3 outdoor pools
Deluxe Apartment | Living area | TV
Interior entrance

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Kitchen
  • Parking included

Explore the area

View in a map
Lagoon Gate Drive, Milnerton, Cape Town, Western Cape, 7441
  • Place, Canal Walk Shopping Centre
    ‪4 min drive‬
  • Place, Cape Town International Convention Centre
    ‪8 min drive‬
  • Place, Sunset Beach
    ‪11 min drive‬
  • Airport, Cape Town (CPT-Cape Town Intl.)
    ‪16 min drive‬

Room options

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About this property

Sunstays Lagoon Beach

Beachfront, with spa services
Spend the day on Sunstays Lagoon Beach's beach or relax by one of the hotel's 3 outdoor swimming pools. Housekeeping is not available.
Sunstays Lagoon Beach offers 50 accommodations with a safe and an iron/ironing board. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. Accommodation at this 4-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils.

Bathrooms include a separate bath and shower and complimentary toiletries. Televisions come with satellite channels.

3 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available.
During your stay at Sunstays Lagoon Beach, you'll be within walking distance of Milnerton Beach. You'll find features such as free self-parking, plus 3 outdoor pools and a bar.
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Take a swim in the 3 outdoor pools
  • Services include babysitting
  • 8 minutes by car from Cape Town International Convention Centre and 8 minutes from Long Street
  • Airport, train station pick-up and local-area shuttle service available for a fee
Sunstays Lagoon Beach offers its guests 3 outdoor swimming pools. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Sunstays Lagoon Beach also features spa services and a lift. Free self parking is available.

This 4-star Cape Town hotel is smoke free.

Property amenities

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator

Guest services

  • No housekeeping service

Outdoors

  • On the bay
  • On the beach

Spa

  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property for check-in information
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 350 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Sunstays Lagoon Beach offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Sunstays
Sunstays Lagoon
Sunstays Lagoon Beach
Sunstays Lagoon Beach Apartment
Sunstays Lagoon Beach Apartment Cape Town
Sunstays Lagoon Beach Cape Town
Sunstays Lagoon Beach Apartments Hotel Milnerton
Sunstays Lagoon Beach Apartments Cape Town/Milnerton
Sunstays Lagoon Cape Town
Sunstays Lagoon Beach Hotel
Sunstays Lagoon Beach Cape Town
Sunstays Lagoon Beach Hotel Cape Town

Sunstays Lagoon Beach Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 53 out of 138 reviews
Rating 8 - Good. 55 out of 138 reviews
Rating 6 - Okay. 20 out of 138 reviews
Rating 4 - Poor. 3 out of 138 reviews
Rating 2 - Terrible. 7 out of 138 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Brenda

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Not up to our expectations

We stayed in the apartment part of the hotel, which was a long walk from the hotel itself along long corridors. Reception was poor on arrival, no WiFi connection in the apartment only in the hotel bar. A bit sad and improved cleaning of patio would help
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 13 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
It is right on the beach, great views of the ocean, Table Mountain, MyCity bus stop close by, good response to needs before arrival and during our stay
Stayed 6 nights in Aug 2018

10/10 Excellent

JANET, Gloucestershire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious self catering apartment with.great sea vi

We stayed in apartment 220 which had fantastic sea views from the lounge and the Double bedroom.
Stayed 1 night in Jul 2018

6/10 Okay

Tony

Liked: Room comfort
Disliked: Cleanliness, staff & service

Frustrating stay..

No Sunstays branding either inside or outside the hotel. This made finding the right building and receptionist very slow. They did mail me asking me to warn them of my arrival but I did not pick up that mail. The reception looks nothing like the photo on hotels.com The room are as advertised The pools were shut due to the water shortage The hotel facilities were not all available to us. We couldn't use the gym for example. I found this frustrating It is a big site. A map would have helped. Staff not particularly helpful. Underground parking good
Stayed 3 nights in Jul 2018

8/10 Good

MRJF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On the Beach in Cape Town

Hotel looks ordinary upon arrival and reception area is quite odd but the room was spacious and was right on the beach- I mean on th beach!

10/10 Excellent

anthony , cape town lagoon beech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel right on the beech

This hotel had every thing bars resturrants near by golf club shopping mall bus to Cape Town city center and water front nice happy staff I will be back here again
Stayed 14 nights in Jan 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Good location, but condition of the apartment was not up to standard in this proce category; staff responded to complaints poorly. We were told that there were three pools, but they were difficult to find. When we finally reached the hotel, we were requested to pay a deposit of R200 for the towels, which we of course did not have with us (walking around in swimming outfit). The attitude of the receptionist did not show any customer friendlyness, and we finally gave up. I would not recommend this apartment.
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic views

Fantastic location - Our apartment was right on the beach with beautiful views of the mountains and ocean The apartment was close to the city, canal walk and other attractions, very well situated to explore Cape Town and surrounds The apartment was clean and well equipped and we had a very comfortable stay
Stayed 6 nights in Nov 2017

8/10 Good

Peter , Scotland

Liked: Cleanliness, property conditions & facilities, room comfort

Location was great - right on the beach

dissapointed on the service level i received - as i paid for wifi but over the 3 nights stay - this was not working. i raised this each day with reception and it was it will be fixed, but at the end of the stay no joy. i raised this on departure and i was offered the contact details of the IT service provider - why ?? i wanted some compensation in cost as i had paid for wifi in the price of the stay.
Stayed 2 nights in Oct 2017

10/10 Excellent

Eric, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location!!! Very beautiful

Awesome view of Table Mountain. Staff is amazing.
Stayed 7 nights in Sep 2017

6/10 Okay

Phil, Memphis TN

Will visit again

Only complaint, the dryer in the apartment would not work.
Stayed 6 nights in Sep 2017

8/10 Good

Milhouse412, Winnipeg, MB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful location on the beach.

View from our room was the beach. Free shuttle available to take you to the Victoria and Alfred Water Front. Lounge and restaurant in the attached hotel. Travel coordinator there too.
Stayed 3 nights in Aug 2017

10/10 Excellent

Mindy, Pataskala, Ohio USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two bedroom apartment had lots of room and 2 bathrooms were convenient. We had a great view from our balcony. It was in a good location. Thai restaurant within walking distance. Easy pick up and drop off location for Uber drivers. Easy to get to City Centre and all other sight seeing locations.
Stayed 11 nights in Jul 2017

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Linda from California

Staff were excellent and friendly. Apartment was convenient to beach and central Cape Town. Free garage parking helpful. Washer/dryer made laundry easy. Like home away from home
Stayed 23 nights in Jun 2017

10/10 Excellent

Audrey, gauteng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Thanks had a lovely stay. Close to where you wantto be

8/10 Good

Junae Diamond

Liked: Cleanliness, staff & service, room comfort

Nice Beach Apartment!

This hotel is literally on the beach, which is lovely! It was wonderful to wake up to the gorgeous African sunrise and to fall asleep to the beautiful African sunset. Upon booking, I was not aware that there were two different hotels at the same location. Our location could use updating, for our apartment did not have air conditioning, the Wifi service was very bad & the front door of our apartment had trouble closing. Overall though, the apartment was spacious, comfortable and clean. I spent a lovely afternoon at the spa at the hotel and had one of the best massages I have ever had! The restaurants on the premises are good as well and the ocean and mountain views are breathtaking!

10/10 Excellent

Desire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view

Awesome view. Lovely colors used for decor

8/10 Good

mandie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service at the Sunstays apartments

My stay at Sunstays was amazing . Rate will be 100%.Unfortunately the hotel staff wasn't welcoming and service at the bar was'nt very friendly and they attitude didn't make me feel welcome at first

10/10 Excellent

Virginia, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

8/10 Good

Lourdes, Washington DC

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great location and price

We were 3 adults and a child (4) during this trip, we decided to rent a car to move around. I will start with the things I liked. 1) Really good location when you have a car, near everything, even the cheap supermarkets. 2) Self catering, the kitchen was good for those days we wanted to finish left overs from the awesome restaurants and we even had a supermarket walking distance to get more food (the area around supermarket was kind of iffy) ; 3) Access to the beach, and you could go for walks and for my kid enjoy the sand. Clean area around it, even though it was relatively close to the port. 4) Spacious apartment, basically for sleeping and having breakfast in our case. The things I disliked 1) My husband lost his passport, we do not know whether it was in the hotel or outside, but we did try to call from the airport on our way to Joburg. The first manager did not even want to go and look to see if the document was in the room. The second manager at least asked someone, or so he said he did. I emailed the reservation person, she never even replied to me. I was hoping for more empathy at least. 2) Internet. horrible! They said they had but it was not working most of the time. We did not think of getting a data plan, so we had to struggle to get just whatsapp every now and then. I wanted to use it to plan better. 3) We asked for a cot for our son (he did not want to sleep without us) they did not have anything but a baby bed, they also sell adapters, very expensive!.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Larry, Atlanta

Liked: Staff & service, property conditions & facilities, room comfort

Needs a little improvement

The shower had lots of mold on the tile.

8/10 Good

Malehola, Our new home

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful with my family, we found ourselves a new home in Cape Town, will definitely go back on our next visit to Cape Town, my kids loves it

8/10 Good

Gary, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable location for business travel

comfortable stay while on business, great to have the beach and panorama of the mountain to relax over after hours