The hotel was quiet and beds were comfortable. The staff was very kind and very helpful. The pool was too cold to swim in, however there was a very nice and clean little gym which we could exercise in. It even had a nice water station! However, there was one complaint. Your computer. There was only one pc and it was very difficult to go online with. I needed to pullup information so a very nice person helped us get on the internet. When we went to pull up the email we needed to print, the pc was not connecting to the printer! So we then tried to print from our phone, and this did not work. It told us to try a USB so we tried that and nothing. We had no time left after all this, to try and find some place else to print this email and had to go without our much needed parking pass. This was very frustrating. Please fix your computers, or do not offer them at all. We were counting on it working.
This property was super clean, however, we did have noise about us running and jumping until about midnight and then it started again at 6am, which in turn work the kiddos in our room. We tried to call the front desk but the phone wouldnât work. Went downstairs and they didnât do anything about it.
Great hotel to stay in when I go visit SIU. I have stayed in a few hotels in yhe area and by far this one is one of the best. Friendly staff, clean, beds and comfortable and always feel safe staying there. Breakfast is also very good.
We would stay at this hotel again. Trinia who checked us in was kind, welcoming, and friendly. The hotel itself was clean and comfortable. The only little downside was the elevator floors needed cleaning even after we were there over night. Also, not sure who the young man who was on the floor the late evening we checked in but he was cleaning rooms and my bag strap broke and he was so sweet and kind and helped me to my room. This little simple thing was well appreciated and deserves to be recognized.
Such a pleasant experience! We were greeted by a lovely gal at the desk. She explained the amenities offered, breakfast service, and recommended a great restaurant near by; 17th Street BBQ. The breakfast was amazing, eggs, bacon, potatoes, pancakes, pastry, etc. I would highly recommend staying at this hotel.