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University Inn of Carbondale

2.5 star property

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Photo gallery for University Inn of Carbondale

Front of property
Individually furnished, desk, laptop workspace, blackout curtains
Standard Double Room, Multiple Beds | Individually furnished, desk, laptop workspace, blackout curtains
Lobby sitting area
Lobby

Reviews

6.0 out of 10

Popular amenities

  • Pet-friendly
  • Breakfast included
  • 24/7 front desk
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2400 W Main St, Carbondale, IL, 62901
  • Place, Southern Illinois University
    ‪3 min drive‬
  • Place, Memorial Hospital of Carbondale
    ‪4 min drive‬
  • Place, Lake of Egypt
    ‪34 min drive‬
  • Airport, Marion, IL (MWA-Williamson County Regional)
    ‪20 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Individually furnished, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds | Individually furnished, desk, laptop workspace, blackout curtains

Standard Double Room, Multiple Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Sofa Beds

View all photos for Deluxe Room

Individually furnished, desk, laptop workspace, blackout curtains

Deluxe Room

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, Accessible Bathtub

Individually furnished, desk, laptop workspace, blackout curtains

Standard Room, Accessible Bathtub

  • Sleeps 2
  • 1 Queen Bed

Standard Room, Shower Grab Bars

  • Sleeps 2
  • 1 Queen Bed

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About this property

University Inn of Carbondale

Hotel in Carbondale with free breakfast and 24-hour front desk
Coffee/tea in a common area, a business centre and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Housekeeping is available on request.
University Inn of Carbondale offers 57 air-conditioned accommodations, with blackout curtains. This individually furnished accommodation includes desks. 42-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include a shower with a rainfall showerhead. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Our customers tell us that they can't get enough of the helpful staff at University Inn of Carbondale. During your stay, you'll be close to Fresenius Medical Care at Memorial Hospital Carbondale. Free breakfast, free WiFi in public areas and free self-parking are available. This property offers pet-friendly amenities, such as an off-lead area.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Amenities include a business centre and coffee/tea in a common area
  • Just a 5-minute drive from Railroaders Memorial and 5 minutes from SIH Medical Group
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is available daily. Self parking is free.

This Carbondale hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay), plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

University Inn Suites
University Inn of Carbondale Hotel
University Inn of Carbondale Carbondale
University Inn of Carbondale Hotel Carbondale

University Inn of Carbondale Reviews

Reviews

6.0
Rating 10 - Excellent. 75 out of 316 reviews
Rating 8 - Good. 42 out of 316 reviews
Rating 6 - Okay. 68 out of 316 reviews
Rating 4 - Poor. 57 out of 316 reviews
Rating 2 - Terrible. 74 out of 316 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Madeline

Travelled with family
Disliked: Room comfort

Bad stay....no staff

There is no staff at all. Just houseekeeping before 2pm. The interent had been out for a week no rooms t.v. worked. Nobody tolds upon checking in. It took me personally 1hr to check it due to payment not being excepted. If you have an issue, its one lady on a room on the 2nd flr who may help you. It was a terrible experience.
Stayed 1 night in Aug 2025

2/10 Terrible

Chiquita

Disliked: Cleanliness, staff & service, property conditions & facilities
There was NO live staff available to service you. There were children running around and complaints about rooms being dirty with trash in them when
Stayed 1 night in Aug 2025

10/10 Excellent

Roxana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and helpful guidance by alex during the check in.
Stayed 1 night in Aug 2025

6/10 Okay

Jules

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

Korvetta

Disliked: Cleanliness, property conditions & facilities
The room and bathroom smelled of mildew, we couldn’t connect the internet to view the Roku, and my wash cloth looked to be stained with foundation. I DID NOT like the check-in or checkout process with a kiosk, and there was no one to ask for help with the television. I also was not aware that I would have to pay a $100 deposit upon check-in
Stayed 1 night in Aug 2025

8/10 Good

Sean

Travelled with family
Stayed 1 night in Jun 2025

6/10 Okay

Hazen

Business traveller
Liked: Property conditions & facilities
The wifi was not working. Couldnt watch tv
Stayed 4 nights in Jul 2025

6/10 Okay

Angel

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Food options are very limited, I think this can improve. Personnel is very polite, I like this so much.
Stayed 4 nights in Jul 2025

4/10 Poor

Malaysia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Jaycina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No real front desk attendant (virtual kiosk). You can’t hear what’s being said lobby echoes. Dirty rooms black mold on bathroom curtains, stains on walls, dirty beds with stains not changed entire stay, took 3 hours to get clean towels, lobby smells like pet urine/feces. Continental breakfast was old bread & a gallon of milk & sunny D to be shared by guests (unsanitary). No workers on duty 24/7 if u need something..DONT. People actually live in the hotel.. the building next door is abandoned & the other building is a party area for locals. Terrible dirty hotel! Will neveeeeer book again.
Stayed 3 nights in Jul 2025

2/10 Terrible

Tiamara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms, horrible breakfast service, poor management/supervision, just awful
Stayed 4 nights in Jul 2025

4/10 Poor

Christine

Stayed 1 night in Jul 2025

2/10 Terrible

Justin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no actual human staff available on site. I had to check in via a kiosk that connected me to a call center in India via Zoom. I could barely hear anything they were saying and the closed captions did not work either. The AC went out and i ended up getting a refund and cancelling my reservation. Do not stay here.
Stayed 1 night in Jul 2025

6/10 Okay

William

Disliked: Property conditions & facilities
The good: One of the cheaper hotels in Carbondale; convenient to both SIU and Shawnee National Forest; kiosk staff were friendly and helped where they could; breakfast was 6:30-9:30, a decent window so most people should be able to grab something. The bad: They use remote kiosks at the front desk instead of in person. Since they're remote, if there's a problem with your room, the most they can do is pass the issue to management. Rarely saw anybody behind the front desk in person while I was there. My bathroom lightbulb needed changing and I had to ask twice to get it changed. On the second to last day of my stay, my toilet developed an issue where it wouldn't flush and would leak water on the floor. Told the front desk about it but the issue wasn't corrected before I left, had to use lobby bathroom instead. The soaps they give you are tiny and fragile. The soap in the lobby bathroom is basically a pump bottle of water. While I never had the breakfast, from what I could see it was pretty much toast, bagels, cereal, milk, and sunny D for orange juice. No sausage or eggs or anything like that. I could hear thumping music in the lobby, likely from the bar next door. Lobby chairs are a bit run down.
Stayed 3 nights in Jul 2025

6/10 Okay

Pedro

Business traveller
Good place to stay only complain is the show
Stayed 3 nights in Jul 2025

2/10 Terrible

Terry

Stayed 1 night in Jul 2025

8/10 Good

Zach

Business traveller
Liked: Cleanliness, staff & service, room comfort

Danny Rocks!

Danny was the coolest person I have met while checking in.
Stayed 2 nights in Jun 2025

4/10 Poor

Jack

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Moldy

Not a good hotel, dirty room and mold so bad we had to check out early.
Stayed 2 nights in Jun 2025

2/10 Terrible

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, should have read other reviews before going to this place that felt like I was in “The Shining”. Sadly, our place was non-refundable and we decided to stick it out. Ran out as we could after our night. The club nearby makes the parking lot into a block party and there are definitely squatters at the abandoned building behind this place.
Stayed 1 night in Jun 2025

2/10 Terrible

Sue

Disliked: Cleanliness
Stayed 1 night in Jun 2025

2/10 Terrible

Gerard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not
Stayed 1 night in Jun 2025

10/10 Excellent

Dwayne

Stayed 5 nights in Jun 2025

2/10 Terrible

Nathan

Disliked: Property conditions & facilities
The neighborhood is very sketchy. The only staff was a guy on a kiosk. He wanted me to pay although I had already payed through Expedia. I slept in my car that night and found another place the following night. Expedia refunded the money to me, so no complaints there.
Stayed 2 nights in Jun 2025

2/10 Terrible

maryam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I’m just

It was moldy bugs in room and poor service workers fighting in lobby just all around bad will never go back
Stayed 1 night in Jun 2025

4/10 Poor

Jaime

Travelled with family
Disliked: Staff & service, property conditions & facilities

Cheap for a reason. Not for families

Right next to a rowdy bar that lets out around 50 people at 1:30 am. Room has damage galore and no actual attendant on duty, just a kiosk. Breakfast is decent though and it's pretty quiet during the day. Also a kid breaking bottles against the abandoned building next door after 1 am is a lil wild. I told him chill out and he left though so all good I guess.Water pressure not great.
Stayed 2 nights in Jun 2025