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Park Plaza Cardiff

4.0 star property

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Photo gallery for Park Plaza Cardiff

Indoor pool, pool loungers
Breakfast, lunch, dinner served; local cuisine, al fresco dining
In-room safe, desk, iron/ironing board, bed sheets
Breakfast, lunch, dinner served; local cuisine, al fresco dining
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning

Explore the area

View in a map
Grey friars Road, Cardiff, Wales, CF10 3 AL
  • Cardiff Castle
    ‪4 min walk‬
  • Cardiff University
    ‪11 min walk‬
  • Principality Stadium
    ‪2 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Tree Line View)

Superior Room, 1 King Bed (Tree Line View) | In-room safe, desk, iron/ironing board, bed sheets

Superior Room, 1 King Bed (Tree Line View)

9.0 out of 10
Wonderful
(17 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | In-room safe, desk, iron/ironing board, bed sheets

Executive Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, iron/ironing board, bed sheets

Superior Room

9.4 out of 10
Exceptional
(78 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

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Exterior

The Parkgate Hotel

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (1714)
The price is CHF 110
for 1 room
includes taxes & fees
21 Aug - 22 Aug
The Parkgate Hotel

About this property

Park Plaza Cardiff

Eco-certified hotel with full-service spa and health club
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a steam room are on-site.
Park Plaza Cardiff offers 129 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Park Plaza Cardiff's great location. During your stay, you're just a quick walk from Cardiff Castle. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free Wi-Fi in some public areas
  • Enjoy local cuisine while dining at Laguna Kitchen and Bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with body treatments, body wraps or hot stone massages at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a steam room and fitness classes
  • Guests have great things to say about the location and the clean guestrooms
  • Within a 15-minute walk of Cardiff Castle and Cardiff University
Park Plaza Cardiff offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A steam room, a terrace, and multilingual staff are also featured at the eco-certified Park Plaza Cardiff.

This 4-star Cardiff hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
Laguna Kitchen and Bar – This restaurant specialises in local cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Laguna Kitchen and Bar

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
Please note discounted parking is available at NCP Car Park (Greyfriars Road). Guests must validate their parking ticket at hotel front desk. Discount is unavailable if pre-booked online or for other parking locations.

Renovations and closures

The following facilities or services will be unavailable from August 13 2025 to September 8 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 10:00 PM and 8:00 AM. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Cardiff Park Plaza
Park Plaza Cardiff
Park Plaza Hotel Cardiff
Park Plaza Cardiff Hotel Cardiff
Park Plaza Cardiff Wales
Park Plaza Cardiff Hotel
Park Plaza Cardiff Wales
Cardiff Park Plaza
Park Plaza Cardiff Hotel
Park Plaza Cardiff Cardiff
Park Plaza Cardiff Hotel Cardiff

Park Plaza Cardiff Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1002 reviews
Rating 8 - Good. 249 out of 1002 reviews
Rating 6 - Okay. 97 out of 1002 reviews
Rating 4 - Poor. 38 out of 1002 reviews
Rating 2 - Terrible. 31 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

hannah

Liked: Cleanliness, staff & service
Very clean, staff were helpful and friendly.
Stayed 2 nights in May 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrating a big birthday. I was contacted to see if any extras were needed for room and given options and prices. Staff were very helpful. One lift was out of order and that made remaining one slow. Breakfast was lovely. I would stay here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t wait to book again!

Booked via hotels, bargain rate! Very pleased.. amazing stay and can’t wait to go back! From the moment we checked in , we had 5* service. Used the spa facilities, which were exceptional. Room spacious & clean
Stayed 1 night in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were excellent along with the restaurant staff.
Stayed 1 night in May 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Stayed 1 night in Apr 2025

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly. The hotel and rooms are luxurious and clean.
Stayed 1 night in Apr 2025

10/10 Excellent

Talia

Stayed 1 night in Apr 2025

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Talia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, booked 1 night ended up staying for two with my little boy. Lush!
Stayed 1 night in Apr 2025

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, will be back.
Stayed 1 night in Apr 2025

6/10 Okay

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was cold in the hotel, very expensive to park & eat & drink. Location was great.
Stayed 2 nights in Apr 2025

10/10 Excellent

R W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay. Thank you.

Some issues in the spa on thd day we tried to use it but everything else wax lovely. Very attentive staff.
Stayed 1 night in Apr 2025

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for shopping, restaurants and local attractions. Lovely pool, lobby and bar area. Didn't try the food in the hotel so can't comment on that, the car park over the road is very expensive so it's worth looking else where to park.
Stayed 3 nights in Apr 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money base in Cardiff

Decent enough base for a stay in Cardiff. Not the nicest street but 5 min walk from area with main bars & restaurants. Very friendly & helpful staff and nice room, very good value for money.
Stayed 1 night in Apr 2025

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional on every level
Stayed 1 night in Apr 2025

10/10 Excellent

Martin

Stayed 2 nights in Apr 2025

10/10 Excellent

louise

Liked: Staff & service, property conditions & facilities, room comfort
Excellent & exceptional staff service & venue
Stayed 1 night in Apr 2025

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Jon

Travelled with family
Liked: Cleanliness, staff & service
Location was excellent. Pool was nice but hot tub full of foam. The aircon didn’t work and we couldn’t open a window so not a very comfortable nights sleep. The shampoo and soap dispensers were empty. Staff were lovely. Normally stay at the IHG Indigo in Cardiff which doesn’t have the spa but is a better option.
Stayed 1 night in Apr 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warning

Stayed in this hotel before .. lovely spa great location and never had any issues … However on this occasion I was let down by the parking … it states on their website on reception discount for NCP parking … when it came entering discount code this was not accepted and when I challenged it they advised me that match days discount is not available … which I had to pay 32.50 for 24 hour parking . There is no note of this anywhere and if I knew that I would had parked elsewhere …
Stayed 1 night in Apr 2025

4/10 Poor

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities
Oh I'm so disappointed as this started so well! The lady who checked us in was wonderful and the room we were in (115) was nice and spacious, clean etc. The whole first impression of the hotel was really good. However it is SO noisy at night. From around 9.30/10pm there was really loud music from the surrounding clubs and bars and it totally ruined the hotel for me. I couldnt sleep at all, tried putting meditation apps, audiobooks etc on but nothing would drown out the noise. I didnt sleep until 4am when it had finished. My daughter luckily fell asleep before me but she couldn't sleep until past midnight which is not ideal for a child. We've both been completely exhausted today as a result. So disappointing. If it wasn't for the noise I would have been really pleased with this hotel. For context, I work in hospitality and am a bit of a hotel snob! Our hotel is also city centre around multiple bars but have never experienced the problem like this before.
Stayed 1 night in Apr 2025

10/10 Excellent

Isabella

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort

Lovely stay

Stayed for 1 night with my best friend and overall was a lovely stay. The only thing at fault was there had been a pair of pants left from the guests previously staying that the housekeeping hadn’t cleaned up but everything else was perfect! Staff were friendly and the pool was amazing!
Stayed 1 night in Apr 2025

10/10 Excellent

Jenna

Stayed 1 night in Apr 2025

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely stay will go back.
Stayed 1 night in Apr 2025