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Park Plaza Cardiff

4.0 star property

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Photo gallery for Park Plaza Cardiff

Indoor pool, pool loungers
Breakfast, lunch, dinner served; local cuisine, al fresco dining
Bar (on property)
In-room safe, desk, iron/ironing board, travel cot
Breakfast, lunch, dinner served; local cuisine, al fresco dining

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Grey friars Road, Cardiff, Wales, CF10 3 AL
  • Place, New Theatre
    ‪1 min walk‬
  • Place, Cardiff Castle
    ‪4 min walk‬
  • Place, Bute Park
    ‪5 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Room

Superior Room | In-room safe, desk, iron/ironing board, travel cot

Superior Room

9.2 out of 10
Wonderful
(91 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Tree Line View)

Superior Room, 1 King Bed (Tree Line View) | In-room safe, desk, iron/ironing board, travel cot

Superior Room, 1 King Bed (Tree Line View)

9.0 out of 10
Wonderful
(21 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | In-room safe, desk, iron/ironing board, travel cot

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(10 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Park Plaza Cardiff

Hotel with a full-service spa, 8-minute walk to Cardiff Castle
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a steam room are on-site.
Park Plaza Cardiff offers 129 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Park Plaza Cardiff's great location. During your stay, you're just a quick walk from Cardiff Castle. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free Wi-Fi in some public areas
  • Enjoy local cuisine while dining at Laguna Kitchen and Bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with aromatherapy, body treatments or deep-tissue massages at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a steam room and fitness classes
  • Guests have great things to say about the central location and the helpful staff
  • Within a 15-minute walk of Cardiff Castle and Principality Stadium
Park Plaza Cardiff offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A steam room, a terrace, and multilingual staff are also featured at the business-friendly Park Plaza Cardiff.

This 4-star Cardiff hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
Laguna Kitchen and Bar – This restaurant specialises in local cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
24-hour room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Laguna Kitchen and Bar

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note discounted parking is available at NCP Car Park (Greyfriars Road). Guests must validate their parking ticket at hotel front desk. Discount is unavailable if pre-booked online or for other parking locations.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 10:00 PM and 8:00 AM. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Cardiff Park Plaza
Park Plaza Cardiff
Park Plaza Hotel Cardiff
Park Plaza Cardiff Hotel Cardiff
Park Plaza Cardiff Wales
Park Plaza Cardiff Hotel
Park Plaza Cardiff Wales
Cardiff Park Plaza
Park Plaza Cardiff Hotel
Park Plaza Cardiff Cardiff
Park Plaza Cardiff Hotel Cardiff

Park Plaza Cardiff Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1007 reviews
Rating 8 - Good. 244 out of 1007 reviews
Rating 6 - Okay. 101 out of 1007 reviews
Rating 4 - Poor. 43 out of 1007 reviews
Rating 2 - Terrible. 29 out of 1007 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nouf

Travelled with family
Stayed 4 nights in Jun 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Bartender spilled my cocktail didn't offer to remake or top up. Bathroom tap so stiff that you had to use force so then water went every wear. Breakfast was cold so had to ask for a freshly made item.
Stayed 1 night in Sep 2025

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful service from reception staff. Huge bed in a large comfortable room. Will always stay here when I visit Cardiff
Stayed 5 nights in Sep 2025

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
Good stay
Stayed 1 night in Sep 2025

10/10 Excellent

Rob

Stayed 1 night in Sep 2025

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Nieves

Stayed 1 night in Sep 2025

8/10 Good

Nicola

Stayed 4 nights in Sep 2025

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Very nice but take earplugs.

The hotel was lovely and clean, with a spacious room and bathroom. The pubs/clubs are right next door and will keep you awake unless you are joining them of course or have earplugs ! I would have joined them but had to be up early unfortunately, they were having a great time ! A bit of a Karen comment ... but would have been nice to have had a sachet of hot chocolate, along with all the herbal tea and coffee when I was losing the will to live in the early hours. Sorry to be negative and if I was out partying myself then I would stay again for sure.
Stayed 1 night in Sep 2025

4/10 Poor

Krishna

Travelled with family
Disliked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Total stay experience was wonderful. The staff is exceptionally helpful and accommodating. The hotel location is central to and walkable for everything (castle, shopping, restaurants, etc), plus is clean and well maintained. The room is easily accessible, comfortable, and located within the hotel for a quiet stay.
Stayed 2 nights in Sep 2025

4/10 Poor

Mike

Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check - in was great, staff were all friendly and welcoming. We were very grateful for the room upgrade as we were
Stayed 2 nights in Sep 2025

10/10 Excellent

Ellis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this hotel...rooms were spacious..comfortable. The Staff when stumbling in at 1 am...were wonderful...sorted out fabulous food for room service... Breakfast delicious But they couldnt cure my hangover..had to do that myself
Stayed 1 night in Aug 2025

6/10 Okay

Karen

Liked: Cleanliness
Disliked: Room comfort

Hotel ok

Room clean but smelt of smoke, room was cold even after turning thermostat up.
Stayed 1 night in Sep 2025

10/10 Excellent

Sian

Travelled with partner
Stayed 1 night in Sep 2025

10/10 Excellent

Felix

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was fantastic.
Stayed 1 night in Sep 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking in ncp opposite hotel was expensive even with hotel voucher
Stayed 1 night in Sep 2025

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms - breakfast very good - staff extremely attentive and polite. Great location.
Stayed 1 night in Aug 2025

6/10 Okay

R L

Business traveller
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort

Great

On the whole my experience was great But the bathroom floor needs to be properly cleaned.
Stayed 1 night in Sep 2025

6/10 Okay

Colin

Liked: Cleanliness, staff & service
It was ok but the air con in the room wasn’t working. I reported this and someone did something (and visited my room), told me it was fixed but it wasnt. A warm and uncomfortable night. It wasn’t cheap to stay here so not very impressed.
Stayed 1 night in Aug 2025

4/10 Poor

michael

Business traveller
Disliked: Cleanliness, staff & service, room comfort

Unclean bedroom

An unclean bedroom that had a stock of food for someone who has stayed on a permanent basis. Raises with reception, nothing happened not comments, nothing!! Disgraceful!!
Stayed 2 nights in Sep 2025