We were only staying one night on a short visit to Cardiff. The hotel was easily accessed from the motorway. It reminded us of American-style motels with the rooms all having external access, although each room had a small lobby to prevent the Welsh rain entering the bedroom.
After a quick friendly checkin we found a clean room with the basics we needed for the night. We were allowed to check in early although were warned that the water in the room would be unavailable until later owing to plumbing work.
Our only concern was that the mattresses were not the most comfortable, but perhaps that is a matter of personal preference.
We booked 2 rooms, the first was ready when we arrived a little early for check & having explained we would be back late that evening I was told they would leave some notes and our 2nd room key would be ready. Unfortunately that wasn't what happended when we returned and a wait of almost 30 minutes ensued until the room key was provided. The rooms were very clean but he mattresses were very poor and only 1 pillow per person was not good. It is also worth noting the hotel is a steep incline accessed via a trading estate. We were given free coffee on checkout as recompense for the check in th night before as the delays were due to a new member of staff, unfortunately the coffee was as unimpressive as the mattresses. Overall this hotel is reasonable value for money but needs an overhaul to bring it up to modern standards and skimping on things like pillows does nothing to help.
Do not trust the pictures of this hotel that are online, i think these were taken when hotel was new, definitely does NOT look anything like that now. Dark, dinghy cold room, bed really uncomfortable, did not feel safe at all. Had a terrible night. Breakfast was cooked fresh, but not very well, couldn't eat it. Female cook had really long hair that was not tied up or covered. Would not book this hotel again
We had no complaints whatever. Our room was clean, warm and comfortable. The beds were really comfy with nice cotton bed linens. The bathroom was very clean and tidy. The staff were friendly and efficient and nothing was too much trouble for them. Excellent value for money and we will certainly recommend.
Friendly staff at the check in. The main hotel building and reception looks presentable.
The room was great value and exactly what I needed to have a nightâs sleep after an event. The bed was comfortable, bedding clean. There were tea making facilities.
The room was very basic and dated, with cold lighting - it was not very inviting. However focussing on the value, it was great for the price paid.
Really run down. Bright lights on outside with thin useless curtains. Stains on the wall. Shouldnât have to pay for parking at an out of town hotel either. Staff were wonderful though.
We didnât have breakfast so scored a half way mark as we were not able to skip it in this review. Itâs an old Campanile hotel now run by a small group so I support them all the way. Itâs handy as the brown road signs are still there directing from the motorway. Still looks outdated but itâs being upgraded. Lidl a short walk away for groceries. Itâs on a steep hill so watch out if itâs wet or icy. Could do with two pillows but a bath towel came in handy. TV wasnât much good with reception and selection of channels.
Exalent, our 2 rooms where spotless, beds where VERY comfertable, and All the staff where very freindly, and helpfull, plus a very convenient location, also there is a pub, and 2 supermarkets next door, great value for money....Highly recomended!!!