The Coal Exchange Hotel

3.5 star property

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1 bedroom, in-room safe, individually decorated, iron/ironing board
Quadruple Room | Bathroom | Free toiletries, hair dryer, towels
Front of property
Reception
Daily full breakfast (GBP 15.00 per person)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

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The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Place, Wales Millennium Centre
    ‪5 min walk‬
  • Place, Cardiff Bay
    ‪10 min walk‬
  • Place, Principality Stadium
    ‪3 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪21 min drive‬

Room options

Standard Double Room

7.0 out of 10
Good
(10 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

Family Room

7.4 out of 10
Good
(3 reviews)
  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 75 sq m
  • Sleeps 2
  • 2 King Beds

Triple Room

8.4 out of 10
Very good
(5 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

Triple Room, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 39 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

King Room

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

The Coal Exchange Hotel

Hotel with a restaurant, near Principality Stadium
A restaurant, a bar/lounge and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out and a front desk safe.
The Coal Exchange Hotel offers 55 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at The Coal Exchange Hotel. During your stay, you're just a quick walk from Coal Exchange building. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, multilingual staff and a lift
  • Just a 3-minute drive from Cardiff Bay and 6 minutes from Cardiff Castle
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Coal Exchange Hotel also features multilingual staff, concierge services, and room service (during limited hours).

This 3.5-star Cardiff hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 8:00 AM to 10:30 AM.
The Coal Exchange Hotel has a restaurant on site.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Reviews

The Coal Exchange Hotel Reviews

8.4

Very good

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 423 out of 782 reviews
Rating 8 - Good. 197 out of 782 reviews
Rating 6 - Okay. 84 out of 782 reviews
Rating 4 - Poor. 47 out of 782 reviews
Rating 2 - Terrible. 31 out of 782 reviews

Reviews

8/10 Good

Sue

Travelled with group

Lovely hotel with history.

A beautiful building for a hotel. A lot of history too. Stayed during the heatwave and unfortunately no air conditioning, but they had placed a fan in the room. The stay was comfortable and the beds wonderful, but a couple of things needed doing ….like the broken window sash in the bathroom and somewhere to put soap next to the sink. A bin in the bathroom would be good too. Overall staff were friendly and it was clean and comfortable. The area was lovely and quiet too. Would stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Sara-Jane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing - really helpful and friendly
Stayed 1 night in Jul 2025

10/10 Excellent

Elena

Stayed 1 night in Jul 2025

8/10 Good

Mandy

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness

Seen better days

2 night stay cost a lot of money. Boiling hot weekend, no air con, fans provided but next to useless. Keycards stopped working almost immediately. Room not overly clean, lots of dust around and some paper peeling off. Made the mistake of opening a window and saw a debris strewn flat roof. The guy serving in the main bar made us feel about as welcome as a fart in an astronaut suit. Great singer and guitarist in the small bar which helped and staff there very nice. Sadly looks like a place in decline.
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Extremely dirty, very disappointed

The room was filthy. Thick dust on the wooden wall panelling. No shower curtain so everything in the bathroom got soaked. Thick dust on the standalone fans which presumably were in the room because the air conditioning was broken. Faeces on the side of the bath which when reported nobody came to clean. And very strange to have a jacuzzi bath in a room for 6 people (unless that is what you’re looking for!)
Stayed 1 night in Jul 2025

2/10 Terrible

Jennifer

Liked: Staff & service

Don’t expect any hot water

We were charged the full price even though we had already paid a large deposit, now have to get a refund from Expedia apparently. No hot water in the bath or shower, maintenance tried to fix it but we still only managed luke warm for a short period of time. Room was very dated, tiny bed looks lost in a large room with not much in the way of furniture.
Stayed 1 night in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly and helpful staff
Stayed 1 night in Jul 2025

4/10 Poor

Sarah

Noisy

We stayed on the same night as a school prom was being held at the hotel. It was an incredibly hot night and the noise from the students that had congregated outside the front of the hotel, was very loud. We returned to the hotel, from the principality stadium, at around 11pm and due to the noise and very ineffective air con unit, we didn’t sleep at all and decided to leave at 2am to drive 2.5 hours home. When we spoke to the guy on reception he apologised for the poor air conditioning and said it was because it was an old hotel. I’m all up for kids celebrating at their end of school prom but not at the expense of the hotel guests who have paid a fai price for an overnight stay. We won’t return to this hotel.
Stayed 1 night in Jul 2025

6/10 Okay

Lesley

Liked: Staff & service
Disliked: Room comfort

Helpful staff but v hot room.

Lovely character hotel with helpful staff. Unfortunately no working aircon and the fan that was provided was pretty hopeless. Only one of the two windows opened.
Stayed 1 night in Jul 2025

10/10 Excellent

Wyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Highly recommend
Stayed 2 nights in Jul 2025

6/10 Okay

Max

Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely overall - air con needed!

We arrived early to drop our bags off and were expecting on have to come back later on to check in. We received great service at the desk and were able to check in early as there was a room ready for us. Lovely spacious room, which was very comfortable. We had a great sleep in the bed. The breakfast was delicious. Definitely worth adding on. The only reason for 4 out of 5 stars is the fact there’s no air conditioning in the rooms. Had there not been a fan placed in our room, I don’t think it would have been bearable. We had to have the fan on for the whole time we were in the room because the temperature was uncomfortable without it. The rest it the hotel is nicely are conditioned.
Stayed 1 night in Jul 2025

6/10 Okay

Jayne

Travelled with group
Grand old building with some quirky features. Needs a lot of money spending on it. Pretty close to Cardiff Bay area, which is lovely. Seems a bit unloved in areas. Bedroom was reasonably clean and beds comfortable but there were books on our bedroom windowsill covered in dust and one of the fans also very dusty. Lots of tea/coffee etc. The area around the hotel is pretty unkempt and scruffy and not a pleasant walk to Cardiff City area at night. Probably would look for alternate accommodation if staying in Cardiff again sadly.
Stayed 2 nights in Jul 2025

6/10 Okay

Dan

Liked: Staff & service
Staff were friendly. Aura restaurant is very nice. Rooms are sizeable. Air conditioning didn’t work. Location is half hour walk from city centre.
Stayed 1 night in Jul 2025

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing at front desk and also at the restaurant. Nice historical hotel.
Stayed 1 night in Jul 2025

4/10 Poor

Hannah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Poor quality hotel for the price. I stayed at the Coal Exchange as I attended a gig at the Principality stadium and whilst it is a beautiful old building and the staff I encountered were pleasant, my room was inadequate. The bathroom floor was bubbling and peeling, quite the slip hazard, and it was clear the floor had not been cleaned since the last guest. Fabric on the headboard and dressing table chair were stained and peeling away. There was also dust coating the dressing table and wardrobe surfaces. It had not been cleaned. For the inflated price paid, this room was not up to standard. At least the bed was clean and comfortable. Unfortunately I only noticed most of the issues in the morning, once I was back from the gig, in daylight. I spoke to Expedia and hotel staff but was told nothing could be done. Please avoid.
Stayed 1 night in Jun 2025

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Coal Exchange is a beautiful hotel built in the late 1800s. Original wood floors that creak under your feet with every step, gorgeous brickwork on the outside, and amazing staff. Every staff member went out of their way to assist us and make us feel welcome. This hotel is a gem!
Stayed 1 night in Jul 2025

2/10 Terrible

Veran

Stayed 2 nights in Jun 2025

4/10 Poor

Consuelo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel doesn’t have an air con it was too hot in the room. We were not able to sleep well. The first room we got stinks but as soon as we reported it the was replaced immediately.
Stayed 3 nights in Jun 2025

6/10 Okay

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pros: The staff was excellent, the location was great, the history and grandure of the building was interesting. Cons: 2 out of 3 rooms air conditioning wasn’t working. 1 out of 3 rooms the tv wasn’t working. The upkeep of the building needs some work.
Stayed 2 nights in Jun 2025

8/10 Good

ALISON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom
Stayed 2 nights in Jun 2025

6/10 Okay

Rachel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Hotel under par

Hotel on 1st impression is Amazing. Sadly the room we were in was in need of a really good clean , stains on carpets and litter under the wardrobe. Wallpaper peeling, air conditioning not working and cannot open windows. The room was sweltering which let to an uncomfortable stay. Sadly not what we expected from what should have been a treat.
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Stayed 1 night in Jun 2025