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The Coal Exchange Hotel

3.5 star property

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Photo gallery for The Coal Exchange Hotel

Restaurant
Front of property
Family Room | In-room safe, individually decorated, iron/ironing board, free WiFi
Reception
Quadruple Room | Bathroom | Free toiletries, hair dryer, towels

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Place, Cardiff Bay
    ‪1 min walk‬
  • Place, Wales Millennium Centre
    ‪5 min walk‬
  • Place, Cardiff Bay Waterfront
    ‪6 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

7.8 out of 10
Good
(13 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Family Room

7.4 out of 10
Good
(3 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Presidential Suite

Presidential Suite | In-room safe, individually decorated, iron/ironing board, free WiFi

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room

8.4 out of 10
Very good
(5 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, individually decorated, iron/ironing board, free WiFi

Triple Room, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Quadruple Room

Quadruple Room | In-room safe, individually decorated, iron/ironing board, free WiFi

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for King Room

King Room | In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard King Room with Shower

Standard King Room with Shower | In-room safe, individually decorated, iron/ironing board, free WiFi

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

The Coal Exchange Hotel

A restaurant, a bar/lounge and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out and a front desk safe.
The Coal Exchange Hotel offers 55 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at The Coal Exchange Hotel. During your stay, you're just a quick walk from Coal Exchange building. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, multilingual staff and a lift
  • Just a 3-minute drive from Cardiff Bay and 6 minutes from Cardiff Castle
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Coal Exchange Hotel also features multilingual staff, concierge services, and room service (during limited hours).

This 3.5-star Cardiff hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 8:00 AM to 10:30 AM.
The Coal Exchange Hotel has a restaurant on site.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 14.50 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 14.50 for adults and from GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

The Coal Exchange Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 442 out of 825 reviews
Rating 8 - Good. 207 out of 825 reviews
Rating 6 - Okay. 93 out of 825 reviews
Rating 4 - Poor. 50 out of 825 reviews
Rating 2 - Terrible. 33 out of 825 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very kind and friendly. The room was clean and the bed was really soft and comfortable
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Marc

Liked: Staff & service, property conditions & facilities, room comfort
Staff was friendly and knowledgeable. Enjoyed our stay very much.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast
Stayed 1 night in Nov 2025
Verified

8/10 Good

Elaine

staff very friendly . Nice stay for 1 night . Breakfast was nice
Stayed 1 night in Oct 2025
Verified

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in a lovely spot for the bay.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing at front desk and also at the restaurant. Nice historical hotel.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Gail

Liked: Staff & service
Disliked: Property conditions & facilities
Victoria on reception was really helpful and efficient
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, room was clean and had everything we needed and more
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Sara-Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing - really helpful and friendly
Stayed 1 night in Jul 2025
Verified

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms and excellent restaurant
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Warden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cardiff trip

Great location and friendly helpful staff. Large comfortable room.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly and helpful staff
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Mr John

Liked: Cleanliness, staff & service, property conditions & facilities
Great historical building with lots of character and really friendly staff.
Stayed 1 night in May 2025
Verified

10/10 Excellent

lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay staff and hotel excellent
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Highly recommend
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Pamela

Great stay
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel... recommend
Stayed 1 night in Jan 2025
Verified

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well placed for a stay in Cardiff Bay. Staff very helpful and polite. Quirky hotel with a great vibe.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We'll visit again

A lovely period building keeping many of the original features, with
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, we will be staying again.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, great stay, lovely rooms.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Pauline

I can’t think of any negatives.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Steven

Liked: Cleanliness, staff & service
The staff we encountered were lovely . Unfortunately what should be a stunning building is in dire need of a refurb , in fact we had to ask to move rooms because of the unacceptable condition of our first offering.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities
Beautiful rooms, really spacious and oppulent. The only issue we had was that hotels.com hadn't released the money to the hotel despite taking it in full from me months before. When we arrived to check in it created a big problem due to 'non payment' - I would definitely recommend staying here, but would not book through hotels.com. The hotel will price match whatever rate you get online
Stayed 1 night in Nov 2025
Verified

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fascinating building with a lot of history, comfortable room and bed, good breakfast. Would definitely stay again.
Stayed 1 night in Jul 2024