Everything is good but I don't like to the letters put in the door about to the Cook in the room the staff not cleaning the room service I don't liked the staff di only open the room and check if me cooking on the room and go to the complaining to the office I don't liked.
Staff was courteous. Room was clean. Heater unit sounded like a jet engine when it was running. TV wouldnât turn on, didnât bother to call the front desk about that. Room was on side of I81 and could hear traffic all night long.
The unit had been updated, and the bathroom was very nice. The electric outlets didn't work (glad I brought an extension cord!). New paint on the bathroom door was chipping. The room was clean and the bed was nice. Staff were pleasant. My departure was delayed because the PA state room tax had to be paid separately.
The first night we stayed there firearms are going off and we were told to evacuate the building packed all of our stuff up went into the hall and then weâre told never mind. Go back to bed at 1 AM second night. We returned to the hotel it was pouring down rain outside, and our cars would not let us in the door that they told us to use. We knocked on the door and the night shift host walk to the door and pointed to walk around front. We walked around front to find out why our keys werenât working. He was nowhere to be found so we went to our room and found our door unsecured. We were gone for almost 16 hours. We had computers, phones all of our belongings unsecured in our room. So I went downstairs to confront the host and he was arrogant. Rude told me that the reason he made me come in the front door was due to. He had to verify our identities before he would let us go to our hotel room I simply told him you didnât identify anything other than point that I needed to come in the front door. I waited for him to find out why my cards werenât working, and he never came out to the front desk. He demanded that I gave him my card. He scanned it and turned my card back on for my room still without identifying who I was so if you have a Hilton key card and need a place to stay, all you have to do is tell him what room youâre in and heâll scan it without even checking Customer service for the spark is less than desired.