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InterContinental Cartagena De Indias by IHG

4.0 star property

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Photo gallery for InterContinental Cartagena De Indias by IHG

Outdoor pool, free pool cabanas, pool loungers
Exterior
Outdoor pool, free pool cabanas, pool loungers
LCD TV
1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
Bocagrande Carrera 1 No. 5-01, Cartagena, Bolivar, 130001
  • Place, Centro Comercial Nao
    ‪1 min walk‬
  • Place, Bocagrande Beach
    ‪1 min walk‬
  • Place, Rio Cartagena Casino
    ‪2 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪14 min drive‬

Room options

View all photos for Classic Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room

9.0 out of 10
Wonderful
(25 reviews)
  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Ocean View

Room amenity

Classic Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(57 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite (Ocean)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Grand Suite (Ocean)

8.4 out of 10
Very good
(6 reviews)
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, City View (Bay View, Smart Room)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 1 King Bed, City View (Bay View, Smart Room)

8.4 out of 10
Very good
(13 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed (Ocean)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed (Ocean)

9.6 out of 10
Exceptional
(25 reviews)
  • 83 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View (Smart Room)

Room amenity

Classic Room, 1 King Bed, Ocean View (Smart Room)

9.8 out of 10
Exceptional
(16 reviews)
  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View (High Floor)

Room amenity

Classic Room, 1 King Bed, Ocean View (High Floor)

9.0 out of 10
Wonderful
(8 reviews)
  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(12 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 2 Queen Beds, City View

9.4 out of 10
Exceptional
(26 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Ocean View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 2 Queen Beds, Ocean View

9.0 out of 10
Wonderful
(45 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Ocean View (Smart Room)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 2 Queen Beds, Ocean View (Smart Room)

9.8 out of 10
Exceptional
(7 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, City View (Smart Room)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 2 Queen Beds, City View (Smart Room)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Ocean View (High Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 2 Queen Beds, Ocean View (High Floor)

9.0 out of 10
Wonderful
(4 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Club lounge access (High Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 1 King Bed, Club lounge access (High Floor)

9.2 out of 10
Wonderful
(5 reviews)
  • 36 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Club lounge access (High Floor)

View from room

Classic Room, 2 Queen Beds, Club lounge access (High Floor)

8.0 out of 10
Very good
(1 review)
  • 38 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Accessible

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 2 Queen Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite

Presidential Suite | Room amenity

Presidential Suite

  • 159 sq m
  • Ocean view
  • Sleeps 6
  • 1 Single Bed

View all photos for Suite, 1 King Bed (Ocean, High Floor)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed (Ocean, High Floor)

  • 83 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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Exterior
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About this property

InterContinental Cartagena De Indias by IHG

Family fun on the beach, with outdoor pool, near Clock Tower
Spend the day relaxing on the beach or pampering yourself at InterContinental Cartagena De Indias by IHG's full-service spa.
InterContinental Cartagena De Indias by IHG offers 285 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Bathrooms include bathrobes and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna and a steam room.
Our customers tell us they can't get enough of InterContinental Cartagena De Indias by IHG's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Bocagrande Beach. Free WiFi in public areas, a full-service spa and an outdoor pool are available.
  • Free WiFi
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at the spa
  • Services include babysitting, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym and a sauna
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Steps from Bocagrande Beach and 6 minutes by car from Clock Tower
  • Airport shuttle service available for a fee
InterContinental Cartagena De Indias by IHG offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A children's pool, a 24-hour fitness centre, and a terrace are also featured at the family-friendly InterContinental Cartagena De Indias by IHG. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Cartagena hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
InterContinental Cartagena De Indias by IHG has a restaurant on site.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (COP 48,000 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: COP 75,000 for adults and COP 45,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Bicycle tours
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Sauna
  • Shopping centre
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Massage
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 26 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at InterContinental Cartagena De Indias by IHG

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 75000 for adults and from COP 45000 for children
  • Airport shuttle fee: COP 50000 per vehicle (one-way, maximum occupancy 4)
  • Self-parking fee: COP 48000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
InterContinental Cartagena De Indias by IHG offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
No visitors or unregistered guests are allowed in guestrooms.
Property Registration Number 39186

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Intercontinental Cartagena
Intercontinental Cartagena Indias
Intercontinental Indias
Intercontinental Indias Hotel
Intercontinental Indias Hotel Cartagena
Intercontinental Cartagena Indias Hotel
Intercontinental Cartagena De Indias
InterContinental Cartagena De Indias by IHG Hotel
InterContinental Cartagena De Indias an IHG Hotel
InterContinental Cartagena De Indias by IHG Cartagena
InterContinental Cartagena De Indias by IHG Hotel Cartagena

InterContinental Cartagena De Indias by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1038 out of 1342 reviews
Rating 8 - Good. 192 out of 1342 reviews
Rating 6 - Okay. 64 out of 1342 reviews
Rating 4 - Poor. 22 out of 1342 reviews
Rating 2 - Terrible. 26 out of 1342 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
more variety in food
Stayed 5 nights in Aug 2025

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and safe with very friendly staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Ellys De Habert, new jersey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to everything friendly staff
Stayed 4 nights in Aug 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENT
Stayed 4 nights in Jul 2025

10/10 Excellent

Talasha

Stayed 5 nights in Aug 2025

10/10 Excellent

Ania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maravilloso sitio la pasamos genial
Stayed 3 nights in Aug 2025

10/10 Excellent

Barbara Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ABSOLUTELY LOVE the InterContinental hotel!!! The staff and all the services are SPECTACULAR!!!! I give them 10 stars!!!!! This is my First time in Colombia, and it truly was an EXCELLENT experience!!! My first solo trip and it was Unforgettable!!!! Colombia ❤️❤️❤️❤️❤️🇨🇴 Que CHIMBAAA!!!
Stayed 9 nights in Aug 2025

10/10 Excellent

Unique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the concierge and the attention to detail. Would definitely recommend.
Stayed 4 nights in Aug 2025

6/10 Okay

YAMINA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Très déçus concernant l"accueil à l"arrivée.on nous annonce qui avait une annulation ainsi que le nom ne correspondait pas à la réservation avec un ton désagréable , aucune aimabiltè ni vérifiés correctement.censé nous accueillir plutôt avec boissons de rafraichissement. J"avais l"impression que le touriste français les déranger . leurs staffs n"était pas à la hauteur d"un hôtel 5 étoiles.manque professionnalisme et de compétence. L"hôtel doit impérativement revoir ses staffs.je me demande si le personnel de l"hôtel est passé par une école d"hôtelier. Ils ont tous le sourire mais aucune écoute. Par contre leurs locaux sont beaucoup mieux traité que le touriste. Dommage pour l"image de l"hôtel Intercontinental.faute de son personnel inneficace,l"hôtel pourrait perdre son prestige !!
Stayed 5 nights in Aug 2025

10/10 Excellent

Natty

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el servicio del hotel, los desayunos eran super completos y los cuartos super espaciosos, muy contenta con todo.
Stayed 6 nights in Jul 2025

10/10 Excellent

NATASHA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything you need: food, shopping, and entertainment. My only complaint is the vendors can be overwhelming. The hotel does not have a private beach; upon your arrival the vendors will bombard you. For a 5-star hotel, there should be a private beach section. That would be my only complaint. The hotel was clean, the staff was friendly and helpful, the pool and its staff was amazing.
Stayed 4 nights in Aug 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning view from our hotel, also took advantage of the spa and got a couples massage :)
Stayed 3 nights in Aug 2025

10/10 Excellent

Martide

Liked: Cleanliness, staff & service, property conditions & facilities
This place was wonderful. That was the best time ever I spent in Colombia the housekeeping the staff service. Everybody was wonderful to me, especially in the day of my birthday. I had a good time and I will go back whenever I can and thank you for the birthday wishes and appreciate it
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Jeanene

Stayed 4 nights in Aug 2025

10/10 Excellent

Ramiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 4 nights in Jul 2025

10/10 Excellent

Maris L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very clean and elegant. The amenities are also very well kept! The breakfast staff is very efficient and friendly.
Stayed 8 nights in Aug 2025

10/10 Excellent

Manuel, bergenfield

Stayed 4 nights in Aug 2025

10/10 Excellent

Tom Kamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Aug 2025

10/10 Excellent

Andres Ruiz

Liked: Cleanliness, staff & service, property conditions & facilities
Good AC
Stayed 3 nights in Aug 2025

8/10 Good

Katiuska

Liked: Cleanliness, property conditions & facilities
Good service and amenities close to hotel. Breakfast in hotel is expensive but many restaurants outside of hotel.
Stayed 6 nights in Aug 2025

10/10 Excellent

Katia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Aug 2025

10/10 Excellent

Murphy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay but the restrictions of guests was a problem for me. They restrict how many friends can visit you at the property. I had had a friend come to see me from the other city and they (Francisco) refused to even listen to me and this lady had to get back on a uber to travel 2 hours back to her city and that was around 1:00 AM. It was a scary experience. He didn’t want to listen to reason and how dangerous it was for this person to travel at that time with a complete stranger in an uber at that time of the morning. Overall the rest of the staff was wonderful and friendly people especially the day shift guest services staff, the restaurant, waitresses and waiters. The pool staff and the housekeeper. It was a great experience for me.
Stayed 4 nights in Aug 2025

8/10 Good

Kerry-Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for four days and five nights and overall had a very pleasant experience. The staff and service were excellent, and the property is well-maintained. I had access to the club, which offered a delicious daily breakfast, happy hour, snacks, and beverages throughout the day. While housekeeping could use some improvement, any concerns I had such as an issue with my initial room, were promptly escalated and addressed. The Wi-Fi service could be better, as it is not available in the front lobby and coverage throughout the property would be a great enhancement. The location is very central, making it easy to access attractions, dining, and shopping. I would recommend this hotel for its service, amenities, and convenient location.
Stayed 5 nights in Aug 2025

4/10 Poor

Brandy, Ellenwood

Travelled with partner
Disliked: Staff & service
Let’s start with the towels — they looked like something I would use to clean my toilet. Dingy, outdated, and worn out. For a four-day stay at what’s supposed to be a four-star hotel, I received the same poor-quality towels every day. The breakfast buffet was repetitive, with the exact same options daily. The only highlight was the freshly made, healthy natural fruit juice — that was genuinely good. The front desk staff? Unfriendly, unhelpful, and full of attitude. Not what you’d expect from a hotel of this caliber. And the food overall? Tasted terrible. Definitely not worth the price or the supposed “luxury” label.
Stayed 4 nights in Aug 2025