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The Urr Valley Country House Hotel

3.0 star property

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Photo gallery for The Urr Valley Country House Hotel

Interior
Desk, iron/ironing board, cots/infant beds, rollaway beds
Combined shower/bathtub, free toiletries, hair dryer

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services

Explore the area

View in a map
Ernespie Road, Castle Douglas, Scotland, DG7 3JG
  • Place, Threave Garden
    ‪6 min drive‬
  • Place, Lock Ken
    ‪14 min drive‬
  • Place, Threave Castle
    ‪14 min drive‬

Room options

View all photos for Standard Double Room

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Double Room

  • Garden view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Ensuite

Combined shower/bathtub, free toiletries, hair dryer

Standard Twin Room, Ensuite

  • Garden view
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room Single Use

Desk, iron/ironing board, cots/infant beds, rollaway beds

Standard Double Room Single Use

  • Garden view
  • 20 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Quadruple Room

Desk, iron/ironing board, cots/infant beds, rollaway beds

Family Quadruple Room

  • Garden view
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

The Urr Valley Country House Hotel

Hotel in Castle Douglas with restaurant and bar/lounge
Along with a restaurant, this smoke-free hotel has a bar/lounge and a garden. Free WiFi in public areas and free self parking are also provided.
The Urr Valley Country House Hotel offers 17 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Cots/infant beds (surcharge) and Rollaway/extra beds (surcharge) are also available.
During your stay at The Urr Valley Country House Hotel, you'll be close to Threave Garden. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Breakfast is offered for a fee
  • Services include luggage storage
  • 8 minutes by car from Threave Garden and 13 minutes from Threave Castle
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Free self parking is available.

This 3-star Castle Douglas hotel is smoke free.

On-site venue – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee
  • A bar/lounge
  • A restaurant

Family friendly

  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9 PM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 5 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25 per night.
  • Cots (infant beds) are available for GBP 10.00 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 5 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 10.00 per night
  • Rollaway bed fee: GBP 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Urr Valley Country House Hotel Castle Douglas
Urr Valley Country House Hotel
Urr Valley Country House Castle Douglas
Urr Valley Country House
The Urr Valley Hotel Douglas
The Urr Valley Country House Hotel Hotel
The Urr Valley Country House Hotel Castle Douglas
The Urr Valley Country House Hotel Hotel Castle Douglas

The Urr Valley Country House Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 29 reviews
Rating 8 - Good. 12 out of 29 reviews
Rating 6 - Okay. 2 out of 29 reviews
Rating 4 - Poor. 6 out of 29 reviews
Rating 2 - Terrible. 3 out of 29 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Allan, Inverness

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID

Faulty Towers would bewonderful compared to this place. Booked through Expedia but still the hotel charged me for accomodation. Have been trying for weeks to get them on the phone but they dont answer. AVOID this place.
Stayed 1 night in Aug 2017

10/10 Excellent

Cat, Argyll

Liked: Cleanliness, staff & service, room comfort

One Night Family Room -

We needed accommodation for one night for a mountain biking competition. We arrived late due to a puncture on the way down. The hotel owners could not have been more helpful or welcoming. The boys were concerned about the safety of their bikes - but needn't have been as they were taken and locked in the function suite with bikes from another family attending the same race. Breakfast on a Sunday is normally 8.30am but the staff went out of their way to accommodate us and served breakfast at 8.00am so we could get away early for the race. The room was clean and comfortable and had plenty of space for a family of four. We couldn't have asked for more.
Stayed 1 night in Aug 2017

8/10 Good

lorretta, leeds,england

Liked: Staff & service, property conditions & facilities, room comfort
Lovely staff,very helpful and friendly.excellent food.hotel could do with a makeover,however we would definately return next year
Stayed 5 nights in Aug 2017

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay.

It is a nice place to stay. The big hall(function room), lobby and restaurant are classics.
Stayed 1 night in Jul 2017

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful historical property

We absolutely loved the fact that the building was built in the early 1700's and that much of the original features and grounds can still be discerned.
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Awful very run down would not recommend this hotel.
Stayed 1 night in Jul 2017

4/10 Poor

Alexander, Co Durham

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel set in beautiful grounds.

Turned out to be disappointing. The whole interior needs a major refurbishment, the menu I would have thought would have at least one decent steak.
Stayed 1 night in Jul 2017

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was comfortable and enjoyable, made to feel very welcome
Stayed 1 night in Jun 2017

8/10 Good

David

Liked: Staff & service, room comfort

It's visit

Very friendly, good service as a budget hotel should be, will use again.

8/10 Good

Darren

Disliked: Staff & service

Not very happy

We were told breakfast was provided in the cost then had to pay again for breakfast we had two different prices the hotel said it was 130 and hotels.com took 165

10/10 Excellent

mary, hebrides

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly comfortable hotel - l

Friendly comfortable hotel - like staying with friends. Although we arrived late we were greeted by name (so was our dog) and we had a good hot bar meal at a very reasonable price. We will be back

6/10 Okay

ian, lancashire

Disliked: Property conditions & facilities

ok but not upto expectations

8/10 Good

Eamonn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very clean and quaint as hotel full of history

The staff were very friendly and extremely helpful, nothing was a problem and it felt like a home from home

10/10 Excellent

Lacelady, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and spacious - like staying with frien

This is a lovely old building which aretains a country house feel. The rooms are large and comfortab;e with proper deep, long baths. Everyone is friendly and helpful. I felt as if I were staying with friends . It has not been "over modernised". I shall certainly be going back

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brest welcome yet

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

nicky, Scotland

Liked: Cleanliness, staff & service, room comfort

hotel

The Urr hotel was fine needs a bit of T L C . The room we had was fine it was clean but had no shower which is very unusual nowadays ! Great setting lovely grounds . Dinner at night was ok ! Breakfast was lovely . Its A shame it could be a lovely place to stay ! Needs money spent on it ! But for the price they charged it was fine . Would go back .

10/10 Excellent

Frank, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel review

Fantastic owners made to feel so welcome by all the staff / and food is amazing

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Urr Valley Hotel

Room looked Ok on brochure , but in reality it was in basement & cold with smell of damp !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Like staying with friends

if you like slick designer modern hotels this is not for you If you love historic houses which have not been ruined in a search for modernity, where you and your dog feel not just welcome but at home then this is for you. There are lovely gardens to sit out in and walk. Our dog was treated like a welcome guest - not just tolerated as in so many places. There were the odd bits of unfinished restoration work and paint touch up waiting to be done but this is a work in progress WE LOOK FORWARD TO GOING AGAIN

8/10 Good

Mike, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel for our needs.

Looking for a quite hotel, which met our needs of being quite and peaceful (no discos). With plenty of things to do in the area. Hotel is set in its own grounds. with plenty of short walks = the hotels own dogs will even take a walk with you.

8/10 Good

Jacqueline, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Late arrival was no problem. Even opened the bar for me.

4/10 Poor

stephen, sunderland

Liked: Cleanliness
Disliked: Property conditions & facilities

Dog friendly

a run down little hotel with friendly and welcoming dog loving hosts which is crying out for help and a refurb but great if you have a dog as there are fantastic grounds for your dog to run around in safety, was nice to stay while the sun was shining but may be a different story if we couldn't sit outside and enjoy the space and grounds as TV and wifi didn't work and public areas are run down.

8/10 Good

me, northamptonshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dumfries

The hotel was lovely, friendly staff, the breakfast was good we had a choice of cereal,fruit,yogurt,toast and we also had a full cooked breakfast. Rooms were very big which pleased the children.