The toilet handle broke right after check in. The desk clerk offered to contact the manager regarding a discount. The elevator broke with us in it. The desk clerk acted like this was a common occurrence. When I checked out the morning desk clerk knew nothing about the discounted rate but promised to call the manager and call me back before putting the charge through. This didn't happen. I was charged the full amount. When I called back the next day to inquire about the charge, the desk clerk said she would talk to the manager and call me right back. That didn't happen. POOR CUSTOMER SERVICE AND FOLLOW THROUGH! I will not choose this hotel again.
Once we arrived the staff was extremely kind however once myself and friends entered our room we noticed a dead cockroach floating in the toilet. The bar of soap was already opened and partially used. The floor was unfinished/dirty.
The manager kindly processed a full refund and myself and my party looked for lodging else where.