The low communication rating isn't necessarily against the property owner, but may be more of an Expedia issue. Whenever the property owner tried to message me, the notifications were inaccessible. I had to call customer support to obtain check in details and was unable to obtain check out instructions; therefore, I hope everything was acceptable upon our departure. The property itself was very cute, cozy, and close to downtown and a walking trail. My family and I enjoyed our stay.