4/10 Poor
Kimberly, Conway
5 Nov 2025
Disliked: Staff & service, property conditions & facilities
Our room was beautiful as was the view. We were there too happy relaxing trip before a cognitive test at a doctor in Mount Pleasant. So the scenery should have provided that. However, the toilet quit working around 11 PM. After 11:30 PM, the maintenance man said it could not be repaired and we can either flush one more time or move rooms. Of course we chose to move rooms after 11:30 PM. In our new room, the lamp that was on would not turn off so I had to call the floor to unplug it. We gotta pull the sheets down and the dust ruffle is in four pieces and falls on the floor. That’s apparently how they are designed. So I tripped over one of those. It is now very late and we need to fall asleep so we wanna turn on the TV to help relax and the TV will not turn on. The next morning, one of us showers, and when the second one showers, the shower will not stay on. Meaning we have to hold the knob with one hand and try to shower with the other. So then my wife wants to lay down and chill herself out because she needs to be calm for this test. She’s about to take. It’s 1030 and check out is at 11. And at 10:32 housekeeping beats on the door. We have stayed at numerous hotels and I’ve never had one that we paid this kind of money to stay in that needed this may repairs between two rooms.
Kimberly
Stayed 1 night in Nov 2025
