4/10 Poor
Jennifer, Charleston
25 Apr 2025
Disliked: Cleanliness, property conditions & facilities
Hotel is not near anything really. It is literally across the street from a middle school, so that is fun in the morning if you are trying to leave and in the afternoons with the bus and parents coming and going. Plus kids walking / cops monitoring everything. Additionally a church right next door. That was the view I had from my room. Which is very awkward as you are changing and such to view.
They did not really clean my room except for 1 day when I was there. And honestly I would not deem that cleaning. Yes the towels were replaced and trash dumped and beds made. But the surfaces were not cleaned / wiped down. Plus the rest of the hotel overall never really seemed clean. I remember seeing the cleaning cart in the hallway and then dirt in the hallway like it was just passed by. Elevators too. Floors around the lobby seemed wet alot. Towels I had gotten seemed to have stains on them, so I had asked for new onees.
One night I was there fire alarm goes off, we go outside via stairwell (which had trash in it). and it starts to rain (not too hard thankfully) and we are just standing there waiting. Fire engine arrives. No staff around, I go inside to desk and they are checking folks in, I ask umm what is going on. "oh just some kid pulled the alarm" Really? so no one was going to say anything? We all were just going to stand outside. Thansks for the notification and inconvience.
Jennifer
Stayed 4 nights in Apr 2025