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Charlevoix Inn & Suites SureStay Collection by Best Western

2.0 star property

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Photo gallery for Charlevoix Inn & Suites SureStay Collection by Best Western

Lobby
Suite, 1 King Bed, Patio, Lake View (with Sofabed) | Pillow-top beds, iron/ironing board, free cots/infant beds
Property amenity
Lobby
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
800 Petoskey Ave, Charlevoix, MI, 49720
  • Lake Chalevoix Depot Beach
    ‪13 min walk‬
  • Mushroom House
    ‪5 min drive‬
  • Castle Farms
    ‪10 min drive‬
  • Pellston, MI (PLN-Pellston Regional)
    ‪58 min drive‬

Room options

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(30 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Patio, Lake View (with Sofabed)

Suite, 1 King Bed, Patio, Lake View (with Sofabed) | Pillow-top beds, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Patio, Lake View (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Refrigerator & Microwave, Lake View (with Sofabed)

Pillow-top beds, iron/ironing board, free cots/infant beds

Suite, 1 Queen Bed, Refrigerator & Microwave, Lake View (with Sofabed)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Lake View

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Lake View

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(26 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

7.6 out of 10
Good
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby

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  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.1 out of 5, Very good, 882 reviews
The price is CHF 73
includes taxes & fees
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About this property

Charlevoix Inn & Suites SureStay Collection by Best Western

Hotel with free breakfast, near Lake Michigan
An indoor pool, a 24-hour business centre and Access to hot tub are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
Charlevoix Inn & Suites SureStay Collection by Best Western offers 60 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature pillowtop mattresses. 39-inch LED televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Charlevoix hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Charlevoix Inn & Suites SureStay Collection by Best Western. During your stay, you're just a quick walk from Lake Charlevoix. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, a 24-hour business centre and a computer
  • Guests speak favourably about the location and the breakfast
  • Just a 5-minute walk from Lake Charlevoix and 7 minutes on foot from Artform Fabricating
Charlevoix Inn & Suites SureStay Collection by Best Western offers its guests an indoor pool and Access to hot tub. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Free breakfast is served daily. Barbecue grills, a vending machine, and tour/ticket assistance are also featured at Charlevoix Inn & Suites SureStay Collection by Best Western. Free self parking is available.

This Charlevoix hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 9-hole adjacent golf course
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 39-inch LED TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlevoix Inn
Charlevoix Hotel Charlevoix
Charlevoix Inn And Suites
Charlevoix Inn Suites
Charlevoix Inn Suites SureStay Collection by Best Western

Charlevoix Inn & Suites SureStay Collection by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 378 out of 1006 reviews
Rating 8 - Good. 312 out of 1006 reviews
Rating 6 - Okay. 180 out of 1006 reviews
Rating 4 - Poor. 103 out of 1006 reviews
Rating 2 - Terrible. 33 out of 1006 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the northern edge of the charming village. The desk staff took extra time to suggest dinner options.
Stayed 1 night in May 2025

4/10 Poor

Catherine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water, breakfast food was cold and undercooked. Staff was extremely unhelpful when notified of no hot water. Would not recommend or stay again.
Stayed 2 nights in May 2025

6/10 Okay

Deborah

Travelled with partner
Disliked: Staff & service, amenities
Staff was a little odd, outside my door on the floor talking to her grandchild on fictive while supposedly painting my door? Also had a necklace in my room that I could not find, uncertain what happened there as well. A lady who works in the breakfast area is a bit much.
Stayed 2 nights in May 2025

8/10 Good

Trina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff. Clean and comfortable rooms.
Stayed 4 nights in May 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service
Nothing wrong with it
Stayed 3 nights in May 2025

8/10 Good

John

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Evy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 3 nights in May 2025

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Dawn

Room was noisy, holes in the wall, broken TV.
Stayed 4 nights in May 2025

8/10 Good

Ken

Travelled with family
Fair value for the property.
Stayed 1 night in May 2025

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Cari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family stay

The staff are very friendly. Check in and out was quick and easy. We were really happy with the location and comfort of the hotel. The breakfast was great as well. We will definitely stay there again.
Stayed 2 nights in Apr 2025

4/10 Poor

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water in shower, breakfast didnt have hot meat or eggs
Stayed 1 night in Apr 2025

8/10 Good

steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was double charged for the room they took care of the double charge but the hold stayedthrough the entire stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful.The rooms are clean and comfortable.I like getting a cup of hot tea before going to bed.The variety of tea is great.
Stayed 1 night in Mar 2025

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
An ice storm took out the power so we drove all the way there to be turned away. Wish the staff would have let us know about the outage. After 60 miles there and back 60 to Buelah mi. was 120 unnecessary traveled miles. I deserve a comp for future trips. I will check to see if my money is credited back to my carry. I realize it’s not their fault but I feel that I should have been contacted. Thx
Stayed 2 nights in Mar 2025

6/10 Okay

Jacob

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice spot, ok value. Breakfast was good, hot tub wasn’t working.

10/10 Excellent

Brad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service. Comfy bed and pillows. Excellent breakfast.
Stayed 1 night in Mar 2025

10/10 Excellent

Cynthia L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solo trip for a break...Spring

The front desk was informative on issue with hot water and made sure to get room with no issue. Bed was comfortable and made it easy to relax with some tv I don't get at home. Shower felt good in morning..breakfast nook had quite a selection...not sure bout any hot selections cept for coffee.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Business traveller

Probably won’t return

We were given the wrong room initially when we notified them we had booked 2 Queen we were given another room which also had 2 doubles. The Hot Tub was out of order, the washing machines were also out of order. The bedside lamp didn’t work. The bathroom door was a pocket door and the fan in the bathroom did not work. The room was clean, the sheets and pillows were comfortable. The staff was accommodating. The Hotel maybe going thru updates ??
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

DANA

Stayed 1 night in Mar 2025

10/10 Excellent

Jeremie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Jeremie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel when in Charlevoix working!
Stayed 7 nights in Feb 2025

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. Has some older features that are appealing. However, every morning there was a lot of noise, banging of pans, talking, and no soundproofing between rooms. We were close to the dining area and could hear breakfast being set up and every noise housekeeping made. It wasn't very restful. But rooms were clean, housekeeping in every day, pool and hot tub were nice.
Stayed 3 nights in Feb 2025