We rented the same property last year at this time. There was no heat. We communicated, and the heat issue was resolved before arrival. This year the weather in Charlotte was very warm during our stay. We tried to adjust the heat by using the AC. The AC did not work. We reached out to the home team and were told to open the windows. This was not acceptable. We opened the windows, and mosquitoes came in, so we had to get a fan. Nice people, but when you have a full house, it can be very uncomfortable.