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Quality Inn & Suites Matthews - Charlotte

2.5 star property

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Photo gallery for Quality Inn & Suites Matthews - Charlotte

Lobby
Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby
Lobby
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

View in a map
12047 Guion Lane, Matthews, NC, 28105
  • Place, Carolina Courts Indian Trail
    ‪2 min drive‬
  • Place, Extreme Ice Center
    ‪3 min drive‬
  • Place, Sportsplex at Matthews
    ‪3 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪35 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

8.2 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

Suite, 2 Double Beds, Accessible, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Double Beds, Accessible, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(19 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, Non Smoking (Exterior)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking (Exterior)

7.6 out of 10
Good
(20 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(22 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Non Smoking

7.8 out of 10
Good
(7 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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Standard Room, 2 Queen Beds, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace
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includes taxes & fees
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About this property

Quality Inn & Suites Matthews - Charlotte

Hotel in Matthews with free breakfast and 24-hour fitness centre
This smoke-free hotel features a 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and laundry facilities are on-site.
Quality Inn & Suites Matthews - Charlotte offers 118 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with premium digital channels. Rooms have partially open bathrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Microwaves and fridges can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites Matthews - Charlotte. During your stay, you'll be close to Carolina Courts Indian Trail. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Kate's Skating Rink and a few minutes from Carolina Courts Indian Trail
Quality Inn & Suites Matthews - Charlotte offers its guests a 24-hour fitness centre and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and 2 meeting rooms. Free breakfast is available daily. The business-friendly Quality Inn & Suites Matthews - Charlotte also features multilingual staff, coffee/tea in common area, and complimentary newspapers in the lobby. Free self parking is available.

This Matthews hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 8:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 8:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cots (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Inn Matthews
Quality Matthews
Quality Inn Matthews Charlotte
Quality Matthews Charlotte
Quality Inn & Suites Matthews - Charlotte Hotel
Quality Inn & Suites Matthews - Charlotte Matthews
Quality Inn & Suites Matthews - Charlotte Hotel Matthews

Reviews

Quality Inn & Suites Matthews - Charlotte Reviews

7.2

Good

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 308 out of 1010 reviews
Rating 8 - Good. 325 out of 1010 reviews
Rating 6 - Okay. 158 out of 1010 reviews
Rating 4 - Poor. 103 out of 1010 reviews
Rating 2 - Terrible. 116 out of 1010 reviews

Reviews

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Nice quite place to stay. Perfect place to relax away from everything
Stayed 2 nights in Jul 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

MICHAEL

Stayed 1 night in Jun 2025

10/10 Excellent

Thi Thanh Ly

Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Isaiah

Stayed 1 night in Jun 2025

10/10 Excellent

PAULINA

Liked: Amenities, property conditions & facilities
Very clean
Stayed 1 night in Jun 2025

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Tabitha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, humid stay

The employees were all very nice and helpful. The room was nice and clean. A thin layer of sticky was over the floors, doors and walls - my bf and i figured it was the humidity and it wasn't an issue for either of us, just mostly funny. Besides that, the room was very clean and the bedding was freshly washed and comfortable. We had a 1 bed room with a pullout couch and it had a sink, microwave and minifridge.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dorothy

Stayed 2 nights in Jun 2025

10/10 Excellent

Thuy

Liked: Cleanliness, property conditions & facilities
Nice and clean
Stayed 1 night in Jun 2025

10/10 Excellent

Ferrain

Stayed 2 nights in Jun 2025

10/10 Excellent

Kammala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, excellent stay and customer service.
Stayed 2 nights in Jun 2025

8/10 Good

Eric

Liked: Amenities, property conditions & facilities
Good stay
Stayed 1 night in Jun 2025

4/10 Poor

Mai Kia, New Holland

Stayed 2 nights in Jun 2025

6/10 Okay

MALLARY

Travelled with family and small children, Business traveller
Disliked: Cleanliness
Got kicked out of the pool at 9. There is only 1 guy that works the whole place with 2 cleaning ladies. Roaches behind the refrigerator and microwave.
Stayed 2 nights in Jun 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jakelie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect and professional. My room was clean I have no complaints
Stayed 1 night in Jun 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff at front desk. quiet area no food within walking distance
Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Stayed 1 night in Jun 2025

10/10 Excellent

Thuy

Stayed 1 night in Jun 2025

6/10 Okay

Sophia

Liked: Staff & service, amenities
Disliked: Cleanliness
Decent for a one night stay. Hallways wreaked of smoke and weed. Noisy hallways at night could hear people yelling. Water at sink wouldn’t turn hot/warm. Clumps of hair behind bathroom door and the bathroom overall felt dirty. Front desk staff friendly. Decent for a short little stay.
Stayed 1 night in May 2025

8/10 Good

Gage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Roger

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly, but breakfast only had sugar free syrup for the waffles and the setup with coffee right beside the waffle maker and also the hot foods made for a crowded area when there were a ton of soccer players that weekend!
Stayed 3 nights in May 2025