2/10 Terrible
Stephanie
Travelled with family, Travelled with family and small children
3 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bed bugs all over our room. We called the front desk tonl report it and get a new room. The lady told us she was off the clock so wed have to come down there to speak eith someone. We walked down there and The lady who was off the clock and couldn't help us was still there. After standing there 10 mins and listening to them tell multiple people with reservations at 11pm they had no rooms available. The other front desk person was struggling to get staff to clean up some rooms because they had no house keepers. There was about 6-8 parties in the lobby waiting for a room. I walked to the front to speak to them about it. Was told again they had no where else to put us. Then proceeded to check in 2 people into rooms they were currently cleaning. I asked to speak with a manager who apparently not a manager but came over to pretend to be one. He verified our room had bed bugs and they'd figure something out. So at midnight and several more parties checked in, we told them we were leaving. We packed up and left. 15 mins down the road we realized my son left his shoes next to the bed. We called and they sent someone down to check. Mysteriously those disappeared but no one had been in the room since we left. They said they'd have a manager reach out for compensation for it, but 5 days later and still nothing.
Stephanie
Stayed 2 nights in Aug 2025
