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SpringHill Suites Charlotte City Center

2.5 star property

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Photo gallery for SpringHill Suites Charlotte City Center

Banquet hall
Banquet hall
Reception
32-inch Smart TV with satellite channels, TV, Netflix
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
311 East 5th Street, Charlotte, NC, 28202
  • Place, Spectrum Center
    ‪2 min walk‬
  • Place, Bank of America Corporate Center
    ‪5 min walk‬
  • Place, Charlotte Convention Center
    ‪9 min walk‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪14 min drive‬

Room options

View all photos for Studio, 1 Bedroom (Trundle Sofa)

Premium bedding, in-room safe, desk, laptop workspace

Studio, 1 Bedroom (Trundle Sofa)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Trundle Bed

View all photos for Studio, Multiple Beds, Roll-in Shower (Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Studio, Multiple Beds, Roll-in Shower (Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Trundle Bed

View all photos for Studio, Multiple Beds, Roll-in Shower

Premium bedding, in-room safe, desk, laptop workspace

Studio, Multiple Beds, Roll-in Shower

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Trundle Bed

View all photos for Studio, Multiple Beds, Hearing Accessible

Premium bedding, in-room safe, desk, laptop workspace

Studio, Multiple Beds, Hearing Accessible

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Trundle Bed

View all photos for Studio, Multiple Beds

32-inch Smart TV with satellite channels, TV, Netflix

Studio, Multiple Beds

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 Single Trundle Bed and 2 Queen Beds

View all photos for Studio, Multiple Beds, Hearing Accessible

32-inch Smart TV with satellite channels, TV, Netflix

Studio, Multiple Beds, Hearing Accessible

  • 1 bedroom
  • Sleeps 6
  • 1 Single Trundle Bed and 2 Queen Beds

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About this property

SpringHill Suites Charlotte City Center

A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, valet parking, coffee/tea in a common area and a business centre are on-site. Housekeeping is available on request.
SpringHill Suites Charlotte City Center offers 195 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 32-inch Smart televisions come with premium satellite channels and Netflix. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower and hairdryers.

This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at SpringHill Suites Charlotte City Center. During your stay, you're just a quick walk from Spectrum Center. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Spectrum Center and 5 minutes on foot from Bank of America Corporate Center
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 4090 square feet (380 square metres) and includes conference space. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly SpringHill Suites Charlotte City Center. For a fee, parking is available.

This Charlotte hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Uptown Bar – This bar only serves light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 55 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Uptown Bar

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,090 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar in shower (86 centimetre high)
  • Grab bar near toilet (91 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 16 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable/satellite channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

SpringHill Suites Marriott Charlotte Uptown Hotel
SpringHill Suites Marriott Uptown Hotel
SpringHill Suites Marriott Charlotte Uptown
SpringHill Suites Marriott Charlotte Uptown Hotel
SpringHill Suites Marriott Uptown Hotel
SpringHill Suites Marriott Charlotte Uptown
SpringHill Suites Marriott Uptown
Hotel SpringHill Suites by Marriott Charlotte Uptown Charlotte
Charlotte SpringHill Suites by Marriott Charlotte Uptown Hotel
Hotel SpringHill Suites by Marriott Charlotte Uptown
SpringHill Suites by Marriott Charlotte Uptown Charlotte
SpringHill Suites Charlotte City Center Hotel
SpringHill Suites by Marriott Charlotte Uptown
SpringHill Suites Charlotte City Center Charlotte
SpringHill Suites Charlotte City Center Hotel Charlotte

SpringHill Suites Charlotte City Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 869 out of 1226 reviews
Rating 8 - Good. 212 out of 1226 reviews
Rating 6 - Okay. 72 out of 1226 reviews
Rating 4 - Poor. 36 out of 1226 reviews
Rating 2 - Terrible. 37 out of 1226 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kristian

Liked: Cleanliness, amenities, property conditions & facilities
Yes perfect
Stayed 1 night in Jan 2026

10/10 Excellent

Felicia

Stayed 1 night in Jan 2026

10/10 Excellent

Lakisha

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and establishment. The staff were very friendly
Stayed 1 night in Jan 2026

8/10 Good

Noah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amenities
Stayed 3 nights in Jan 2026

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities
The room was very clean. Everyone was super nice. The only downfall was having to go down 2 floors or up 2 floors for ice because the one outside of our door was broken
The view from our room was amazing! We loved the location!
Stayed 3 nights in Jan 2026

8/10 Good

malon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

Jasmine

Stayed 1 night in Nov 2025

10/10 Excellent

Keith

Stayed 1 night in Jan 2026

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice, you can tell they’re busy often, nothing seemed to bother anyone. Great location as well. We parked the truck and walked everywhere we wanted to go.
Stayed 2 nights in Jan 2026

8/10 Good

Marc

Stayed 1 night in Jan 2026

10/10 Excellent

Diana

Stayed 1 night in Jan 2026

6/10 Okay

Zachary

Travelled with group
Room was okay. The noise level from outside prevented me from sleeping; really bad.
Stayed 2 nights in Jan 2026

8/10 Good

Ross

Stayed 2 nights in Jan 2026

10/10 Excellent

Ted

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room..within walking distance to everything
Stayed 2 nights in Jan 2026

10/10 Excellent

Lauran

Stayed 1 night in Jan 2026

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was subpar. Not reel foods outside of the breads.
Stayed 2 nights in Jan 2026

10/10 Excellent

Matthew

Stayed 1 night in Nov 2025

6/10 Okay

David

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Tim

Stayed 1 night in Jan 2026

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and it’s close the Spectrum Center.
Stayed 2 nights in Jan 2026

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
The staff was courteous and the room was really clean!
Stayed 2 nights in Jan 2026

6/10 Okay

Charlene

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room service comes every other day so you have to get your own fresh towels. Perfect location if you’re attending an event at the Spectrum center. Downside is you will need to wear the ear plugs they provide if you want to sleep through the night and early morning over the train that runs right outside the hotel. Staff have different information on valet and parking garage prices so we ended up paying more than was necessary.
Stayed 2 nights in Jan 2026

8/10 Good

Khiry

Stayed 1 night in Jan 2026

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very professional and helpful. Rooms were clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Dwain

Liked: Cleanliness, staff & service, amenities
Staff was great, super location, nice rooms
Stayed 4 nights in Dec 2025