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Charlottetown Inn & Conference Centre

3.5 star property

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Photo gallery for Charlottetown Inn & Conference Centre

Lobby
Indoor pool
Renovated 1 Queen Bed Suite - Main Building | Private kitchen | Coffee/tea maker, electric kettle
Premium bedding, in-room safe, blackout curtains, iron/ironing board
Fitness studio

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Place, Victoria Row
    ‪5 min walk‬
  • Place, Confederation Centre of the Arts
    ‪7 min walk‬
  • Place, Charlottetown Port
    ‪8 min walk‬
  • Airport, Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

View all photos for Standard 2 Queen Beds - Conference Centre

Standard 2 Queen Beds - Conference Centre | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard 2 Queen Beds - Conference Centre

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated 1 King Bed Suite - Main building

Renovated 1 King Bed Suite - Main building | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Renovated 1 King Bed Suite - Main building

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Basic 1 Queen Bed Suite - Main building

Basic 1 Queen Bed Suite - Main building | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Basic 1 Queen Bed Suite - Main building

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard 1 King Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated 1 Queen Bed Studio - Conference Centre

Renovated 1 Queen Bed Studio - Conference Centre | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Renovated 1 Queen Bed Studio - Conference Centre

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 2 Queen Beds - Conference Centre

Renovated 2 Queen Beds - Conference Centre | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Renovated 2 Queen Beds - Conference Centre

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic 1 Queen Bed Studio - Conference Centre

Basic 1 Queen Bed Studio - Conference Centre | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Basic 1 Queen Bed Studio - Conference Centre

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed - Main Building

Renovated 1 Queen Bed - Main Building | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Renovated 1 Queen Bed - Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated 1 Queen Bed Suite - Main Building

Renovated 1 Queen Bed Suite - Main Building | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Renovated 1 Queen Bed Suite - Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard 2 Double Bed - Main Building

Standard 2 Double Bed - Main Building | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard 2 Double Bed - Main Building

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Renovated 1 King Bed - Main Building

Renovated 1 King Bed - Main Building | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Renovated 1 King Bed - Main Building

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard 1 Queen Bed - Main building

Standard 1 Queen Bed - Main building | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard 1 Queen Bed - Main building

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Charlottetown Inn & Conference Centre

This smoke-free hotel features an indoor pool, a fitness centre and laundry facilities. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and camper van/bus/lorry parking. Housekeeping is available on request.
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

This Charlottetown hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 15 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

Charlottetown Inn & Conference Centre's great location gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from St. Paul's Church. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include meeting rooms, laundry facilities and a vending machine
  • On-site recreation includes a gym
  • Just a 4-minute walk from St. Paul's Church and 4 minutes on foot from Public Archives and Records Office
Charlottetown Inn & Conference Centre offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. Free breakfast is served daily. Charlottetown Inn & Conference Centre also features a vending machine, laundry facilities, and express check-out. Free self parking is available.

This 3.5-star Charlottetown hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 16 April 2025 to 31 May 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 17 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Up to 17 children stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Charlottetown Inn & Conference Centre Reviews

Reviews

5.8
Rating 10 - Excellent. 224 out of 1493 reviews
Rating 8 - Good. 307 out of 1493 reviews
Rating 6 - Okay. 337 out of 1493 reviews
Rating 4 - Poor. 311 out of 1493 reviews
Rating 2 - Terrible. 314 out of 1493 reviews

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

Reviews

8/10 Good

Wayne

Liked: Cleanliness, amenities
The staff was very courteous. The paint was peeling off the wall in the bathroom. There was a bit of noise in the hall after 11 pm.
Stayed 1 night in Nov 2025

10/10 Excellent

Roxanne

Travelled with family
Liked: Amenities, property conditions & facilities
Nice and convenient place to stay. Walking distance. Quiet. Quick check in to get settle in our room
Stayed 1 night in Nov 2025

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room, great staff. Enjoyed our stay there
Stayed 1 night in Nov 2025

2/10 Terrible

Kayla

Poor customer service I had just booked a room there last week and everything went well with the reservations, but for some reason tonight they would not book me in because I was using a debit Visa so I am wanting a refund
Stayed 1 night in Nov 2025

8/10 Good

wilfred

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great. Enjoyed the breakfast. Great location.
Stayed 4 nights in Nov 2025

8/10 Good

Melanie, Dieppe

Stayed 3 nights in Nov 2025

2/10 Terrible

Robert

room was very cold- I like a warm temperatue while sleeping. found a bug in my bed. Would never stay there again. Portable heater didnt help. I asked for a room on the first floor. Got the impression they wanted to rent out the rooms on the third floor. However live and learn.
Stayed 3 nights in Nov 2025

8/10 Good

Josh

Good staff
Stayed 2 nights in Nov 2025

6/10 Okay

Yvette

Room 160 - fridge
Stayed 1 night in Nov 2025

10/10 Excellent

Karlee Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, I liked the tunnel between the two hotels
Stayed 8 nights in Oct 2025

6/10 Okay

Jo-Anne

A very dated location. Check in service was fine. No elevator to the next floor up. Room has a musty smell, however for the price and for one night it is fine. The beds are quite comfortable.
Stayed 1 night in Nov 2025

10/10 Excellent

ANGELA

Stayed 1 night in Nov 2025

4/10 Poor

Prabhjot

Stayed 1 night in Nov 2025

6/10 Okay

Stephen, East Petpeswick

Liked: Staff & service, amenities
Disliked: Cleanliness
Few issues with the room so had to move to another. Internet service was poor at both. Few other things not working but currently undergoing renovations so hopefully will rectify soon. Pool was lovely.
Stayed 1 night in Nov 2025

8/10 Good

Paul

Stayed 1 night in Nov 2025

2/10 Terrible

Derrick

Stayed 2 nights in Nov 2025

6/10 Okay

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was ok , it really needs some renovations. It was freezing when I got there. The only heater was I had to plug it in. I tripped the breaker when I plugged in my hair dryer and curling iron. The staff was great, friendly and the breakfast staff was great, so nice and friendly, there to help.
Stayed 4 nights in Oct 2025

10/10 Excellent

Rejean

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes everything is perfect
Stayed 2 nights in Nov 2025

6/10 Okay

Kathy

Travelled with family, Travelled with pets
No fan or AC and was very hot in room despite being November. Some sketchy people coming and going. Room was ok.
Stayed 1 night in Nov 2025

6/10 Okay

Deborah

Travelled with family
The heat thermometer wasn’t working properly and the room was cold.
Stayed 1 night in Nov 2025

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, amenities
Outside, the hotel looked pretty good and the lobby was nice. Staff were courteous. It is currently under construction, so we were placed in a different room, but it was a free upgrade. The only thing bad I have to say is that there is a lot of noise from other rooms. I heard a fight almost break out across the hall, no idea what that is about. Very little soundproofing, and my room was attached via a door to another. It made it mildly uncomfortable to stay there knowing they could hear every word uttered. Besides that, it was a good experience. Rooms were clean and beds were very comfortable.
Stayed 1 night in Nov 2025

4/10 Poor

Cathy

Business traveller
Disliked: Amenities, property conditions & facilities
The room was just fair. paint on ceiling in the bathroom was peeling. In the morning when I moved my toiletries bag, a cockroach crawled out from under it. It crawled behind the mirror. I called the front desk and they sent someone up. While this person was there, another cockroach was crawling up the wall on the outside of the bathroom. I immediately shook out all of my belongings to make sure that no cockroaches had crawled in during the night and then checked out of the room. The front desk attendant said he would let his manager know. I have a call in to the manager, but have not heard back from him as of yet.
Stayed 1 night in Nov 2025

2/10 Terrible

William

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No ac in my room, smelt awful upon entering, no screen in window, very limited cable tv channels, awful tv remote controls half of the buttons didn’t work, couldn’t even switch the input on the tv because no buttons on it, so couldn’t use Xbox we brought for YouTube or Netflix, two of our friends stayed in their own rooms, one had no power in it or hot water, after only being told it had no heat, he payed before we got there on Expedia, they charged him double and said they didn’t get the payment, and our other friends room smelt awfully like mildew with wallpaper peeling back. Wouldn’t recommend to anyone, so not go here. You’ve been warned!
Stayed 2 nights in Oct 2025

2/10 Terrible

FREEMAN

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible service...noisy...dirty...out of date
Stayed 1 night in Oct 2025

8/10 Good

Jonathan

Stayed 1 night in Oct 2025