Room was very clean and staff was helpful
The area around the designated smoking area had full trash can and where you put out cigarettes was full during my entire stay.
The toilet was dirty. The water in the sink would not go down the drain. There was no hot water in the sink - I never bothered to try the shower! My room had no complimentary water or cookies as did my sister's. I called for the maintenance person who never came. We left early and did not stay for the second night even though it was paid for.
It's a motel, not a hotel. We asked for a 2nd floor window and they charged $10 extra for it! Lots of construction next door and large construction equipment blocking the view we paid extra for! Not worth the cost.
From check-in to check-out the service was great! Room was very clean and comfortable for our long weekend stay. We enjoyed the views just wished it was warmer to sit in the rocking chairs right outside our door and have our morning coffee or evening coffee. So many things to do and see. We chose to eat at local places to help with local economy after the Hurricane affected so many. A walmart is just over the hill as well as so many wonderful places. We ate at Clyde's (long time family diner) and decided next time to share a plate as portions are huge. Downtown was fun to explore as well. Small scale Gatlinburg is what it reminded us of. More our speed. We enjoyed the 2 exhibits at the Museum of the Cherokee People. Need to explore the river/park area though next time. Went to our 1st gun and knife show. Learned to take cash. Went to 1 antique store. A LOT of stuff and will check out another next time. Saw snow tubing area with lots of families enjoying the opportunity. Drive up and back was a nice drive. We will be back and recommend this hotel highly!
This an average budget level motel (doors open to parking lot). Area appears generally safe. Off main highway, road entrance in need of repair; parking lot generally clean. The first room had a definite smoke and mildew odor, but staff was accommodating in assigning a new room.
We stayed here 5 or 6 times through the years for conferences. Good price....basic but adequate. Bed was more comfortable than some other higher price hotels. When you are not in your room for the entire day, you really just need a good bed and clean room.