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Best Western Smoky Mountain Inn

2.5 star property

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Photo gallery for Best Western Smoky Mountain Inn

Exterior
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board
Free daily continental breakfast
BBQ/picnic Area
Outdoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
130 Shiloh Trl, Waynesville, NC, 28786
  • Place, Hazelwood Soap Company
    ‪2 min drive‬
  • Place, Folkmoot Friendship Center
    ‪2 min drive‬
  • Place, Balsam Spa
    ‪2 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(23 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(34 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Refrigerator & Microwave, Mountain View

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

2 Double Beds, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 4

1 King Bed, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Mountain View, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

1 Queen Bed, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 4

2 Queen Beds, Non-Smoking, Mountain View, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Studio, Wi-Fi, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2

Similar properties

Standard Room, 2 Queen Beds, Non Smoking | Balcony view
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  • Parking included
4.2 out of 5, Very good, 693 reviews
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includes taxes & fees
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About this property

Best Western Smoky Mountain Inn

Hotel in Waynesville with free breakfast and fitness centre
Along with an outdoor pool, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and a 24-hour front desk are on-site.
Best Western Smoky Mountain Inn offers 58 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply).

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us they can't get enough of Best Western Smoky Mountain Inn's great location. During your stay, you'll be close to Hazelwood Soap Company. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and conference space
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from Balsam Spa and a few minutes from Folkmoot Friendship Center
Best Western Smoky Mountain Inn offers its guests an outdoor pool and a fitness centre. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. The business-friendly Best Western Smoky Mountain Inn also features a vending machine, a picnic area, and a front desk safe. Self parking is free.

This Waynesville hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Business services

  • 24-hour business centre
  • Conference space

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

BEST WESTERN Smoky Mountain
BEST WESTERN Smoky Mountain Inn
BEST WESTERN Smoky Mountain Inn Waynesville
BEST WESTERN Smoky Mountain Waynesville
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western
Smoky Mountain Waynesville
Best Western Smoky Mountain Inn Hotel
Best Western Smoky Mountain Inn Waynesville
Best Western Smoky Mountain Inn Hotel Waynesville

Best Western Smoky Mountain Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 585 out of 1001 reviews
Rating 8 - Good. 300 out of 1001 reviews
Rating 6 - Okay. 82 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Micah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Friendly staff. Well kept.
Stayed 3 nights in Oct 2025

8/10 Good

Jay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Apparently the 2nd floor ice machine has been out of order for several years
Stayed 4 nights in Oct 2025

8/10 Good

patrick

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Clean room

Clean room, thin toilet paper, discolored towels
Stayed 2 nights in Oct 2025

6/10 Okay

Sandy

Travelled with family
Liked: Staff & service, room comfort
Room was clean and updated, but towels and washclothes were dingy and needed to be replaced. Also, there were huge shipping containers in the parking lot at our rooms that made it difficult to park due to lack of maneuvering room.
Stayed 3 nights in Oct 2025

10/10 Excellent

Emily

Stayed 1 night in Oct 2025

10/10 Excellent

Shannon

Stayed 1 night in Oct 2025

8/10 Good

ashley

Very nice view of the mountains
Stayed 1 night in Oct 2025

8/10 Good

Shan

Stayed 2 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location off the Blue Ridge Parkway. Basic breakfast included. No recycling available.
Stayed 1 night in Sep 2025

10/10 Excellent

Ashok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable.The parking was easy and the continental breakfast was good.
Stayed 1 night in Sep 2025

10/10 Excellent

Cesar

Stayed 1 night in Sep 2025

8/10 Good

Rick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The lady that checked me in was rude and unfriendly. Perhaps it was my fault for being so happy to enjoy my 42nd wedding anniversary at your hotel. Her bad attitude helped me to understand that because she has a job it does not mean she has to be excited about the people that are happy in her presence.
Stayed 2 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff / convenient
Stayed 3 nights in Sep 2025

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable. The room was clean, a great view, quiet and the staff very friendly. I would recommend staying here!
Fire pit area.
Looking toward the pool.
Just a pretty view!
Cute bench, there are also rocking chairs.
Stayed 1 night in Sep 2025

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and hotel is somewhat convenient to WCU.
Stayed 2 nights in Sep 2025

8/10 Good

Antonio

Business traveller
Liked: Room comfort
Great shower, an older property that could definitely use a makeover however it was clean, was in the right location and for the price, it was well worth it...
Stayed 1 night in Sep 2025

2/10 Terrible

Victoria

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t do it

When I arrived at 3:00 my room wasn’t ready and was told wouldn’t be for another hour. The place was a mess, run down, old. It actually looked like the motel from a horror film. Everyone was walking around smoking even though it said it was smoke free. In short I couldn’t stay there one hour let alone all night.
Stayed 1 night in Sep 2025

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, amenities
Staff was accommodating. Clean, beautiful landscaping Nice views.
Stayed 2 nights in Sep 2025

8/10 Good

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

clark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for your money.

Beautiful location, quiet, well-kept, and super-friendly staff. My son and I stayed here on an overnight trip to visit WCU as a potential college destination. It was a football weekend so we booked here instead of in Silva where we usually stay when we visited with his sister due to the steep rate hikes. We were not disappointed.
Stayed 1 night in Aug 2025

6/10 Okay

Laura

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 6 nights in Aug 2025

8/10 Good

Dustin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was great but property was very noisy and access (drive) was not good. Mud everywhere. Room was very clean and price was fair.
Stayed 1 night in Apr 2025

8/10 Good

Harvey

Liked: Staff & service, room comfort

Nice Mountain Lodging

Hotel is in a great location, and room was generally clean. There were some insects in the room that appeared. Overall a comfortable stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

stephanie

Stayed 1 night in Aug 2025