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Mercure Chester Abbots Well Hotel

4.0 star property

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Photo gallery for Mercure Chester Abbots Well Hotel

Indoor pool, pool loungers
Garden
Indoor wedding
1 bedroom, in-room safe, desk, iron/ironing board
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Gym

Explore the area

View in a map
Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Chester Cathedral
    ‪5 min drive‬
  • Chester City Walls
    ‪5 min drive‬
  • Chester Racecourse
    ‪6 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪33 min drive‬

Room options

View all photos for Family Room, Multiple Beds (2 Adults and 2 Children)

1 bedroom, in-room safe, desk, iron/ironing board

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Classic Room, 2 Single Beds

1 bedroom, in-room safe, desk, iron/ironing board

Classic Room, 2 Single Beds

7.2 out of 10
Good
(9 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Superior Suite, 1 Double Bed

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Classic Double Room, 1 Double Bed

7.8 out of 10
Good
(49 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

1 bedroom, in-room safe, desk, iron/ironing board

Family Room (Classic)

7.4 out of 10
Good
(8 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Privilege, Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Privilege, Double Room, 1 Double Bed

8.8 out of 10
Excellent
(5 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

1 bedroom, in-room safe, desk, iron/ironing board

Double Room, 1 Double Bed (Compact)

7.0 out of 10
Good
(22 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Chester Abbots Well Hotel

Eco-certified hotel with full-service spa and fitness centre
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Mercure Chester Abbots Well Hotel offers 126 accommodations with a safe and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Chester hotel provides complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

The breakfast at Mercure Chester Abbots Well Hotel gets high marks from our customers. During your stay, you'll be within walking distance of Chester Music Theatre. Features include free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at The Brasserie
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 4-minute drive from Grosvenor Park and 5 minutes from University of Chester
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Mercure Chester Abbots Well Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness centre, and spa services are also featured at the eco-certified Mercure Chester Abbots Well Hotel. Free self parking is available.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
The Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Bulgarian, English, French, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Mercure Chester Abbots Well Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 335 out of 1004 reviews
Rating 8 - Good. 318 out of 1004 reviews
Rating 6 - Okay. 164 out of 1004 reviews
Rating 4 - Poor. 104 out of 1004 reviews
Rating 2 - Terrible. 83 out of 1004 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Stayed 1 night in May 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for money & easy access to Chester.

Read reports saying but dated but we enjoyed our stay everything clean. Few sockets loose but so may in room we didn’t need to use them all. Has everything you need iron & board hairdryer etc. Breakfast lovely. Park & Ride serve 2 mins from Hotel into Chester excellent! I would definitely stay again.
Stayed 2 nights in May 2025

4/10 Poor

J

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Trapped in a Time Warp

Start with the positives . General housekeeping in the room very good. Staff excellent. HOWEVER the room had very large windows but because of the failure to up-date the building this made the room very cold. The heating was switched off , so it was a very uncomfortable stay. The plumbing is very old and desperately needs updating . The carpet in the restaurant is filthy . Sorry ,but the hotel has a very neglected feel to it .
Stayed 2 nights in May 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

andrew robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and tidy

Warm welcome, and nice room.
Stayed 1 night in May 2025

8/10 Good

Philip

Stayed 1 night in May 2025

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for our few days at Chester races. Rooms very nice and staff all very helpful
Stayed 3 nights in May 2025

2/10 Terrible

Karl

Stayed 2 nights in May 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very knowledgeable and helpful staff.
Stayed 2 nights in May 2025

10/10 Excellent

David

Liked: Staff & service, amenities, property conditions & facilities
Excellent stay for two nights, all staff friendly. Didn't dine in restaurant so unable to comment. Spa very good and helpful, friendly staff
Stayed 2 nights in May 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service

Small room but good facilities

The staff were lovely and helpful,the breakfast fantastic. The room was small,but was a compact double,and was a bit tired. The gym and pool facilities were very good. Well positioned to have lovely walk along canal, and easy car ride 7 mile to Cheshire oaks and aquarium.
Stayed 2 nights in May 2025

8/10 Good

matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pools

Stayed to see relatives hotel was welcoming and friendly a few guests had a few arguments we thought it was like Jeremy Kyle for a bit but the hotel itself was great. We have been here before The pools made it the experience
Stayed 1 night in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend break

Room clean, if a little dated, grout missing from floor tiles. Breakfast lovely especially the sausages.
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service

Review

Early restaurant closure, noisy corridor and hard bed, other than that pleasant and clean.
Stayed 1 night in Apr 2025

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was provided that I expected and the service was very good.
Stayed 1 night in Apr 2025

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort

Enjoyable stay and excellent staff

It was a very enjoyable stay and the staff were excellent. The only glitch was when paying for my stay on check-in and there was some sort of malfunction with the payment system. It was a lengthy wait while it was being sorted out but these unexpected problems do occur from time to time.
Stayed 1 night in Apr 2025

4/10 Poor

Annette

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Found the staff very cold and not that helpful, hotel was empty couldn’t purchase any food on arrival, bar didn’t sell any drinks I asked for, pool was closed on first day, wouldn’t stay here again
Stayed 2 nights in Apr 2025

6/10 Okay

Oliver

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday weekend

Stayed 2 nights in Apr 2025

8/10 Good

colin

Well run hotel , exceptional helpful staff , gave one less star, because bedrooms were a bit stark,heating was a electric convector on wall in bedroom , didn’t seem to be any in bathroom, but very comfortable beds.
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Comfortable stay spoiled by noisy ‘nrighbours’

The hotel and its amenities were great, thanks, and the room was very comfortable. Sadly, though, other patrons made so much noise in the corridor and their room overnight that our sleep was disturbed, which was especially annoying as we had wanted to get up early and use the pool before checking out to pay a last visit to our family, who are local. My daughter and I have stayed here before though, without having these sorts of problems.
Stayed 1 night in Apr 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Update please

The hotel is very convenient for access to Chester and has free parking. A must for Chester. The breakfast was good and plentiful and The leisure facilities are nice however the hotel is in need of an update all round. The pillows and especially the bed need to be renewed. It was kept clean so the service staff do a great job. Staffing isn’t over plentiful and you often have to go looking for them as they are utilised across the whole hotel.
Stayed 4 nights in Apr 2025

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Stayed 1 night in Mar 2025