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Hotel Arenas

3.0 star property

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Photo gallery for Hotel Arenas

Relax on the seaside terrace with a circular table and bench, surrounded by palm trees and the sound of the ocean.
Enjoy ocean views from the balcony and relax in the spacious room with two single beds and a large wardrobe.
Enjoy the ocean view from this balcony with a thatched roof, round table, and two chairs.
Hotel Punta del Este features a multi-story building with a flat roof and a thatched roof section, offering multiple balconies with railings and white-framed windows.
Guests can enjoy a resort-like atmosphere with a pool surrounded by lush tropical plants and lounge chairs.

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

Map
Costera Mahahual Km. 2.3, Mahahual, QROO, 77940
  • Mahahual Beach
    ‪8 min walk‬
  • Costa Maya Port
  • Maya Water Park
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 2 Double Beds, Ocean View

  • 20 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Superior Room, 1 King Bed, Ocean View

  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, premium bedding, in-room safe

Superior Room, 2 Double Beds, Ocean View

  • 20 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View | Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Ocean View

  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.0 out of 5, Very good, (424)
The price is CHF 61
for 1 room
includes taxes & fees
7 Aug - 8 Aug
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About this property

Hotel Arenas

Beachfront hotel for sun and fun
When you stay at this beach hotel, you can enjoy umbrellas and sunloungers.
Hotel Arenas offers 12 accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. This individually decorated and furnished accommodation includes desks. Beds feature Egyptian cotton sheets and premium bedding. This Mahahual hotel provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is provided on a daily basis.
During your stay at Hotel Arenas, you're just a quick walk from Mahahual Beach. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy seafood while dining at Tide
  • Continental breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 8 minutes on foot from Mahahual Beach and a 3-minute drive from Mahahual Lighthouse
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Hotel Arenas also features tour/ticket assistance, a garden, and concierge services.

Smoking is allowed in designated areas at this 3-star Mahahual hotel.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 10:30 AM.
Tide – This restaurant specialises in seafood and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 7 AM to 10:30 AM for a fee: USD 6 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 21 August 2023 to 31 May 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Arenas

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 6.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Arenas Mahahual
Hotel Arenas
Arenas Mahahual
Hotel Arenas Hotel
Hotel Arenas Mahahual
Hotel Arenas Hotel Mahahual

Hotel Arenas Reviews

Reviews

6.4
Rating 10 - Excellent. 30 out of 176 reviews
Rating 8 - Good. 45 out of 176 reviews
Rating 6 - Okay. 48 out of 176 reviews
Rating 4 - Poor. 24 out of 176 reviews
Rating 2 - Terrible. 29 out of 176 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sergio

Stayed 1 night in May 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night trip

It was fine the desk clerk helped with further transportation and the bar up the street was great
Stayed 1 night in Jan 2023

2/10 Terrible

xanthe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever

We checked in , unpacked then went for dinner. Got a phone call to say they’d over booked so removed our bags from our room and left them outside near the road👿 this was at 10 pm😱 worst hotel ever, aggressive and rude so do not stay here,
Stayed 1 night in Jan 2023

4/10 Poor

Ramsey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff wasbamazing, all fixtures very old, deteriorated from salt air, NO SARGAZO ALGAE REMOVAL = EXCESSIVE OFFENSIVE SIGHT AND ODOR ON THE BEACH. BEAWRE. Your imagination cannot begin to guess the terrible smell and sight of accumulated sargazo algae. Uf.
Stayed 1 night in Jul 2022

10/10 Excellent

Ana Lorena

Stayed 2 nights in Apr 2022

2/10 Terrible

Jacob

Stayed 1 night in Mar 2022

10/10 Excellent

Catlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

milena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, amazing nice stuff. Happy to stay in this hotel.
Stayed 1 night in Jan 2021

10/10 Excellent

EDER MANUEL

Stayed 2 nights in Dec 2020

6/10 Okay

A.D, Toronto

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Pros: right at the beach that is beautiful, offer lots of services such as kayaks, bikes and tours; friendly staff; amazing view from the balcony. Cons: don’t have nets that stop mosquitoes from entering through the balcony. Once you spray insecticide, all of them fall on the bed and the floor. There were also roaches.
Stayed 1 night in Nov 2020

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2020

6/10 Okay

Roxann

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

If they did some maintenance it would be my favor-

Lovely location, it was a really nice place at one time but there has been virtually no maintenance. Way beyond shabby chic. Too bad too, staff is very friendly and helpful, lovely beach. If they did some upkeep it could be my favorite place to stay.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and knowlegeable staff. Restaurant food dishes are delicious with an authentic flavor.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were very excited to stay at this hotel in Mahahual. While the staff is super friendly and accommodating, the hotel itself is quite run down and not like the pictures. It really could use updating. Our air conditioning was not cooling and then it started to drip water everywhere. They sent up two young guys to fix it. The hotel was in such bad shape that the guys could barely slide the window open to fix the AC unit. The hotel staff was kind enough and offered for us to move to a new room. We did have a view of the ocean which would have been nice but unfortunately we were there during the high sargazo (seaweed) season. The hotel is at the very end of the beach which is nice because it is very calm. The hotel has hammocks (a definite plus) and kayaks to use. They recently installed a very small pool to try to alleviate the sargazo situation. The shower had very little water pressure, but it did have hot water. Overall, the bathroom was small. I feel that this hotel needs to offer more/update the facility if it wants to keep charging the same prices.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Show up to be told can’t checkin yet - site says restaurant which is not true, loud dogs barked all night long with no one doing anything about them.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
great location a little bit outside the tourist area so it’s pretty quiet, which is good. ideal area for snorklling lovers (snorklling area right in front of the hotel). but poor service at the reception. the front desk staff is well trained to sell you their food, services and activities, but they don’t advise you well and they are not really helpful neither.
Stayed 10 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
More basic than it looks in the pictures, we got the Superior Room and it wasn't more than a basic double room except that the view is really nice. The facilities lack maintenance, the door was dirty and oily, we had a hard time opening the sliding door to the balcony, one of the chairs there was falling apart with nails sticking out, there were no towels when we arrived and after requesting them they only sent 2 for 3 people. We didn't use the beach facilities but they looked really nice, we ordered room service and the food was above our expectations and the staff was really friendly and helpful.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

6/10 Okay

Santino, Belize

Liked: Staff & service
Disliked: Property conditions & facilities
On the beach. Was about 1 Kilometer from town, which I preferred as it was much quieter than the hotels in town. The rooms are ok. They have a bar and only serve breakfast and you don’t have a Choice. It is one standard breakfast of scrambled eggs with Pancakes, Coffee and Juice. It wasn’t bad.
Stayed 1 night in Sep 2018

8/10 Good

Isabel

Liked: Staff & service

Ask for the condition of the beach before you go

I only stood 1 night, is only 10 minutes away on foot from restaurants and the offices for tours, unfortunately the beach is full of seaweed and the smell is awful, the restrooms are kind of old, we definitely had to go to another hotel for a day pass to enjoy the sea. Other than that, maybe in another time of the year this hotel is worth it
Stayed 1 night in May 2018

6/10 Okay

Julia

Liked: Cleanliness

Beautiful beach but hotel itself is average

Last year we stayed in this hotel and it was infested with ants. It is a lot cleaner now and no more ants. The hotel is in a good area by the beach but its amenities leave much to be desired. Last time we stayed in a regular room. This time we paid for a junior suite and did not notice any difference (unless they gave us a wrong room). We asked but nobody in the hotel speaks English. And they said it was the only room they had left.

10/10 Excellent

Mark and Kimberly B.

Quaint property right on the ocean

We loved our stay in mahahual at arenas. We will certainly come again (and will brush up on our Spanish lol!)
Stayed 2 nights in Mar 2018

6/10 Okay

ED, Conroe, TX

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

MX 30 years ago

The AC went out and the windows were secured with silicone, so no cross breeze was possible. The internet never worked. They were unable to swipe a credit card and only could secure by cash.
Stayed 4 nights in Aug 2017

4/10 Poor

ED, Houston TX

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Mahahual MX is still in its infancy

You need Cash for just about every transaction. Most establishments do not accept credit cards and forget about trying to use a debit card. There is one ATM machine in the city and they never have cash on hand. This particular hotel could not run my credit card due to them not having a CC Machine. I almost had to drive to Chetumal to get cash but fortunately there is a Hotel that had a working ATM machine.
Stayed 4 nights in Aug 2017