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21c Museum Hotel Chicago

4.0 star property
VIP Access

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Photo gallery for 21c Museum Hotel Chicago

Suite (21C) | Premium bedding, in-room safe, desk, blackout curtains
Suite (21C) | Premium bedding, in-room safe, desk, blackout curtains
Lobby
Exterior
Property entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
  • Gym

Explore the area

View in a map
55 East Ontario Street, Chicago, IL, 60611
  • Millennium Park
    ‪14 min walk‬
  • Art Institute of Chicago
    ‪19 min walk‬
  • Navy Pier
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Double Beds

9.2 out of 10
Wonderful
(34 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(92 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(134 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed | Premium bedding, in-room safe, desk, blackout curtains

Deluxe Suite, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner | Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Corner

9.2 out of 10
Wonderful
(17 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Luxury Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains

Studio, 1 King Bed

9.4 out of 10
Exceptional
(19 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (21C)

Suite (21C) | Premium bedding, in-room safe, desk, blackout curtains

Suite (21C)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout curtains

Luxury Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

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About this property

21c Museum Hotel Chicago

Hotel with a restaurant, near 360 CHICAGO
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business centre, valet parking and conference space. Change of towels is available on request
21c Museum Hotel Chicago offers 297 accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 43-inch plasma televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at 21c Museum Hotel Chicago. During your stay, you're just a quick walk from Michigan Avenue. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy seafood while dining at Lure Fishbar
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Within a 15-minute walk of 360 CHICAGO and Museum of Contemporary Art Chicago
  • Cats and dogs welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 8 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10000 square feet (929 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly 21c Museum Hotel Chicago. For a fee, parking is available.

This 4-star Chicago hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:30 AM.
Lure Fishbar – This restaurant specialises in seafood.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 80 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lure Fishbar

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • 8 meeting rooms
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (84 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 17 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 43-inch plasma TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 40 for adults and USD 20 to 40 for children
  • Valet parking fee: USD 80 per night (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

21c Museum Hotel Chicago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1007 out of 1640 reviews
Rating 8 - Good. 323 out of 1640 reviews
Rating 6 - Okay. 172 out of 1640 reviews
Rating 4 - Poor. 81 out of 1640 reviews
Rating 2 - Terrible. 57 out of 1640 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot in the hear of Chicago

Super convenient and clean spot in central Chicago. Staff was very helpful and accommodating.
Stayed 2 nights in May 2025

4/10 Poor

Pravini

Stayed 1 night in May 2025

6/10 Okay

Tony

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

NA

Liked: Cleanliness, amenities, property conditions & facilities
Really Nice
Stayed 2 nights in Mar 2025

6/10 Okay

Monique

Travelled with family
Nice artwork throughout the hotel
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is located in a great area with plenty to see and do within walking distance. The staff is friendly and accommodating, which was a plus. The fitness center was disappointing. most of the equipment was either broken or out of order. The machines that were available were outdated, extremely dirty, or both. The sauna room door was locked, and I can only assume it was also out of service. In the lobby restroom, the hand dryer was corroded, which was not a great first impression. I also tried to eat at the hotel’s restaurant for lunch. My friend and I greeted the staff upon entering, then sat ourselves. Not long after, we were asked if we were dining in or “just hanging out,” which felt super odd and unwelcoming, especially in a restaurant setting. Things didn’t improve much once I got to the room. The elevators were tiny, slow, creaky, and felt quite old. The hallways were extremely dim, which felt unsafe when entering or exiting late at night. There were no visible security measures in place to ensure that only guests could access the lobby. I witnessed several groups using the space to eat or hang out before leaving, which was concerning. As for the room itself, it was underwhelming. The features were outdated, and the mini fridge barely worked. it couldn’t keep anything cold. To make matters worse, the prices were exorbitant for the condition and overall experience provided. Overall, the location and staff were the only positives.
Stayed 2 nights in May 2025

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great little boutique hotel, what would expect :)
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Stayed 1 night in May 2025

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Ronald J

Liked: Staff & service, property conditions & facilities
Good location, close to Magnificent Mile Enjoyed the hotel and the stay
Stayed 2 nights in Apr 2025

6/10 Okay

Susan

Travelled with group
I have stayed here before and I love the location and the art vibe. This visit, the room was fine at first but it became apparent that the AC wasn't working. We called the front desk and they sent someone up to fix it and unfortunately he broke the system causing us to move to another room. No big deal. The security man came up and helped us move all our stuff and gave us the key to the new room while he took the larger service elevator. We arrived there first and were dismayed to see a dirty paper towel on the floor. Upon further inspection it seemed that the only way to turn on the light in the bathroom was to go into the dark bathroom and close the door completely because the light switch was actually behind the door. We then asked to be moved to another room and the security guard came up and helped us move again. The thing we found distressing was the attitude of the people on the front desk as if not having AC and seeing someone's dirty towel was acceptable. They finally agreed to make a minimal adjustment to the bill. This is not a cheap hotel and the laissez faire attitude of the staff really put us off. I would not have expected any compensation had the staff expressed any genuine concern for the situation. The staff who cleaned the room we ended up in were very pleasant and did a good job. Having said all this, the hotel is in a great location and the art work is wonderful. I don't think I would stay there again but I would certainly visit if only to see the art.
Stayed 3 nights in May 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Rachel, Boise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved the museum exhibits! It was really exciting to have that kind of access to really cool art! And I loved the design of the rooms and the bathroom, especially all the lights being on dimmers, however… the beds were hard as rocks and my mattress was completely flattened on one side. My pillows were pretty lumpy, perhaps from age and over use? And the heater/ac unit was really insanely loud and disruptive. It was impossible to not wake up every time it kicked on and this was a non negotiable issue for me. So while I loved parts of the hotel, the beds and loud heater/ac unit made it a hard pass.
Stayed 1 night in May 2025

6/10 Okay

Katie

Stayed 3 nights in May 2025

10/10 Excellent

Jykeim

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in a great location with great accessibility to a lot of the tourist locations downtown and shopping areas as well. The room was very clean and house keeping did a wonderful job of making sure that to keep us provided with plenty of towels and toiletries. Will definitely be booking again.
Stayed 2 nights in May 2025

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Elaine, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 21c Museum inside the hotel is FANTASTIC!!
Stayed 2 nights in Apr 2025

6/10 Okay

Meagan

Travelled with group
Disliked: Staff & service, property conditions & facilities
No water pressure or hot water available in shower
Stayed 3 nights in Apr 2025

8/10 Good

Rhiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The corner room was incredible with a great view. The bed was comfortable enough. The staff was all very friendly and helpful. The art upstairs seemed to be displaced while we were there so not a lot to see art wise. It was a great walkable location.
Stayed 2 nights in Apr 2025

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Stayed 1 night in Apr 2025

10/10 Excellent

mariya

Liked: Cleanliness, amenities, property conditions & facilities
Great love it so much
Stayed 3 nights in Apr 2025

10/10 Excellent

Bernard, akron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and the hotel was beautiful.
Stayed 1 night in Apr 2025

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

We enjoyed the property. This was a return trip.
Stayed 2 nights in Apr 2025