Communication with property manager prior to check in was good, although this is the only VRBO Iâve ever rented that requires a copy of driverâs license, etc. The property uses a phone based App called Door to access the property. They sent codes for the unit, the bicycle storage room, and the community room but failed to send codes to access the front door and the gym. It took almost 48 hours for them to send the front door code, but there was so much foot traffic we were always able to just follow someone else in. The bigger issue is that there was an electrical outage the morning after we arrived. There was a windstorm, so no fault of theirâs. However, the power failure somehow knocked out the boilers that generate hot water. It took them 36 hours to restore hot water. To their credit, the management was very responsive via email. Unfortunately, they just kept telling me they thought it had been fixed. I asked repeatedly to be given access to an empty unit (numerous units listed as available for rental on their website ensure), but they refused. So I drive to Chicago on a Thursday night, worked out on Friday morning, and had no access to a shower until late Saturday night. No apologies. No discount. Nothing. But they all over making sure we vacated the unit on time Sunday morning (we had). I had an equally terrible experience seeking assistance directly from VRBO. Overall, orally the worst experience Iâve had after using VRBO for approximately 50 rentals over 20 yrs.