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Hyatt Place Chicago/Downtown - The Loop

3.0 star property

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Photo gallery for Hyatt Place Chicago/Downtown - The Loop

Exterior
Lobby
Indoor pool
In-room safe, desk, laptop workspace, soundproofing
In-room safe, desk, laptop workspace, soundproofing

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
28 North Franklin Street, Chicago, IL, 60606
  • Millennium Park
    ‪11 min walk‬
  • Michigan Avenue
    ‪11 min walk‬
  • Chicago Riverwalk
    ‪13 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, Multiple Beds (Two Queen Beds with Sofa Bed)

In-room safe, desk, laptop workspace, soundproofing

Room, Multiple Beds (Two Queen Beds with Sofa Bed)

8.8 out of 10
Excellent
(31 reviews)
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(31 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

7.4 out of 10
Good
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Specialty)

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed with Sofa bed (Specialty)

9.2 out of 10
Wonderful
(5 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, View, Corner

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed with Sofa bed, View, Corner

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Accessible (Two Queen Beds with Sofa Bed)

In-room safe, desk, laptop workspace, soundproofing

Room, Multiple Beds, Accessible (Two Queen Beds with Sofa Bed)

9.6 out of 10
Exceptional
(4 reviews)
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Accessible

In-room safe, desk, laptop workspace, soundproofing

Room, Multiple Beds, Accessible

  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, City View (Two Queen Beds with Sofa Bed)

In-room safe, desk, laptop workspace, soundproofing

Room, Multiple Beds, City View (Two Queen Beds with Sofa Bed)

8.6 out of 10
Excellent
(24 reviews)
  • 39 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Accessible

In-room safe, desk, laptop workspace, soundproofing

Room, Accessible

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Specialty)

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed with Sofa bed, Accessible (Specialty)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, City View

In-room safe, desk, laptop workspace, soundproofing

Room, 1 King Bed with Sofa bed, City View

9.0 out of 10
Wonderful
(29 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Rooftop terrace

Hyatt Centric The Loop Chicago

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1974)
The price is CHF 466
for 1 room
includes taxes & fees
18 Jul - 19 Jul
Hyatt Centric The Loop Chicago

About this property

Hyatt Place Chicago/Downtown - The Loop

Hotel with an indoor pool, a short walk to Willis Tower
An indoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site.
Hyatt Place Chicago/Downtown - The Loop offers 206 air-conditioned accommodations with MP3 docking stations and a safe. This accommodation is furnished with double sofa beds. Digital televisions are provided. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, designer toiletries and hairdryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
The breakfast at Hyatt Place Chicago/Downtown - The Loop gets high marks from our customers. During your stay, you're just a quick walk from Willis Tower. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Self-service breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of Willis Tower and State Street
  • Dogs welcome for a fee
Hyatt Place Chicago/Downtown - The Loop offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

You'll find a business centre on site. The business-friendly Hyatt Place Chicago/Downtown - The Loop also features a vending machine, concierge services, and laundry facilities.

This 3-star Chicago hotel is smoke free.

For a fee, guests can enjoy self-service breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Hyatt Place Chicago/Downtown - The Loop has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 62 per night)

Food and drink

  • Self-serve breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 11 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch TV with digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately USD 11 per person
  • Nearby parking fee: USD 62.00 per night (300 ft away)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Property Registration Number Hotel License, 60606, 60606

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Place Chicago/downtown-the Loop Hotel Chicago
Hyatt Place Chicago/downtown-the Loop Hotel
Hyatt Place Chicago/downtown-the Loop Chicago
Hyatt Place Chicago/downtown-the Loop
Hyatt Place Chicago/Downtown Loop Hotel
Hyatt Place Chicago/Downtown Loop Chicago
Hyatt Place Chicago/Downtown Loop
Hyatt Place Chicago/downtown the Loop
Hyatt Chicago The Loop Chicago
Hyatt Place Chicago/Downtown - The Loop Hotel
Hyatt Place Chicago/Downtown - The Loop Chicago
Hyatt Place Chicago/Downtown - The Loop Hotel Chicago

Hyatt Place Chicago/Downtown - The Loop Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 610 out of 1023 reviews
Rating 8 - Good. 234 out of 1023 reviews
Rating 6 - Okay. 84 out of 1023 reviews
Rating 4 - Poor. 49 out of 1023 reviews
Rating 2 - Terrible. 46 out of 1023 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Harsh

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Incorrect use of card authorisation. Unprofessional conduct by front desk employee.
Stayed 2 nights in Mar 2025

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a weekend in the City visit
Stayed 2 nights in Mar 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was lovely. Couldn’t ask for a better trip. The staff was very courteous besides one lady who was there for the breakfast line but other than that it was fantastic!!! Would definitely stay again
Stayed 3 nights in Mar 2025

8/10 Good

Lucy, Fayetteville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was wonderful. The room was modern, clean and VERY large. It was near subway stop, client, and restaurants. My only complaint is that the motor vehicle noise was loud even though I was on an upper floor.
Stayed 2 nights in Mar 2025

6/10 Okay

Glenis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

John

Stayed 2 nights in Jan 2025

10/10 Excellent

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy and fast. We got here early and they had our room ready for us. It was 9;45 am so we had time to see sites without our bags. Wonderful!
Stayed 1 night in Mar 2025

10/10 Excellent

BreeAnn

Stayed 2 nights in Mar 2025

2/10 Terrible

Danaja

Disliked: Staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

TristenJoyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Beds not super comfy though.
Stayed 1 night in Mar 2025

10/10 Excellent

Kyle, Lansdale

Stayed 3 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Jill

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for the opera!

Last time we stayed here, the breakfast was included, so disappointed about that. Otherwise love this hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was both friendly and helpful. The hotel was nice and met our needs for our stay.
Stayed 2 nights in Mar 2025

8/10 Good

Elysha

Stayed 2 nights in Mar 2025

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Karissa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Only issue we had was the pool closed earlier than the posted hours, so our son was bummed. It did open up in the morning, though, and was a nice feature to have included.
Stayed 1 night in Mar 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Friendliest satff and clean room. Great breakfast. Nice pool.
Stayed 2 nights in Mar 2025

10/10 Excellent

Blake

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish it had better food options around the hotel but other than that it was great
Stayed 2 nights in Mar 2025

10/10 Excellent

Tanous

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Nancy

Travelled with family
Liked: Cleanliness
Disliked: Amenities
No attached parking. There’s a ramp across the street but it was $62 a night during time of visit. 3/22/2025. Very tight temporary loading area. We had a group of 14 (6 children) so we had a lot of luggage but there were no carts or dolly available so we had to make several trips from the lobby up and down to our rooms. Description online was misleading— saying there was breakfast but it’s actually $11 per person, not complimentary. No microwaves in room. Pillows on bed were very small. No blackout curtains so we can see light shining from the large windows from the building across from us (about 30 feet) even with the blinds pulled down.
Stayed 1 night in Mar 2025

4/10 Poor

Izabella

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
came in early morning and the staff on duty told us our room was ready (gave us a room key and all. when we proceeded to room, it still had guests in it. when we left for the day and came back around 1030 pm, our room was still not ready. super inconvenient & at that point could have driven home.