The property is beautiful and in a great location. Unfortunately, our arrival experience was frustrating. We initially had trouble accessing the property, and once inside, we found that the bedrooms and bathrooms had not been cleaned after the previous guests, with used towels left in the hallway.To their credit, the property management team responded quickly when we called and sent cleaners to the property. However, this delayed our ability to unpack and get settled.Once the cleaning issue was resolved, we enjoyed the rest of our stay. The home itself was lovely and the location was excellent. However, we were disappointed with the follow-up after our stay when we requested compensation for the inconvenience. The resolution process was confusing and ultimately left us dissatisfied with the overall customer service experience.