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The Willows Hotel

3.0 star property
VIP Access

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Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
Lobby sitting area
Front of property
Dining
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
555 W Surf St, Chicago, IL, 60657
  • Lincoln Park Zoo
    ‪19 min walk‬
  • Wrigley Field
    ‪3 min drive‬
  • Michigan Avenue
    ‪5 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

8.0 out of 10
Very good
(4 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, desk, blackout curtains

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

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Front of property

The Majestic Hotel

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  • Air conditioning
  • Gym
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4.3 out of 5, Excellent, 1,020 reviews
The price is CHF 168
includes taxes & fees
4 Sept - 5 Sept
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About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan
Coffee/tea in a common area, concierge services and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fireplace at reception, a front desk safe and a vending machine are on-site. Housekeeping is available on request.
The Willows Hotel offers 55 accommodations with minibars and complimentary bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at The Willows Hotel. During your stay, you're just a quick walk from Lincoln Park. Free WiFi in public areas and concierge services are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Amenities include a front desk safe, a lift and a fireplace at reception
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 13 minutes by foot from Lake Michigan and a 3-minute drive from Wrigley Field
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front desk safe.

This 3-star Chicago hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 25 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

The Willows Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 527 out of 1018 reviews
Rating 8 - Good. 265 out of 1018 reviews
Rating 6 - Okay. 128 out of 1018 reviews
Rating 4 - Poor. 67 out of 1018 reviews
Rating 2 - Terrible. 31 out of 1018 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Nancy

Stayed 1 night in Jun 2025

10/10 Excellent

Janet

Stayed 1 night in Jun 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location and great staff!
Stayed 4 nights in May 2025

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the atmosphere and the staff was very friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Wendy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent boutique hotel. Great big rooms with charm, adorable lobby to relax in. Would def stay again.
Stayed 2 nights in May 2025

8/10 Good

Peter

Liked: Amenities
Location
Stayed 1 night in Apr 2025

6/10 Okay

Joe

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Clean in a nice area compared to a lot of areas in Chicago parking is close but not free. I on the Internet I signed up for a king size bed with a sofa. I got two queen size beds, so yeah covered everybody sleeping arrangements but it just wasn’t what I reserved.. VIP benefits. The bottle of wine wasn’t even cold or chilled and I didn’t even get a choice of a white or red it was just red wine. Staff was super friendly, helpful.
Stayed 1 night in May 2025

6/10 Okay

Taylor

Travelled with group
Very quaint and very very noisy. A little dingy but rooms were clean. Not a bad stay for the location/price.
Stayed 1 night in May 2025

8/10 Good

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, had what we needed.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel. Great neighborhood.
Stayed 7 nights in May 2025

8/10 Good

Angie

Travelled with family
Liked: Cleanliness, amenities
Quiet area in a beautiful neighborhood. Many places to eat within a few blocks. Our room was clean and comfortable. Bathrooms are small and need to be updated. Staff was friendly and helpful.
Stayed 3 nights in May 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little hotel tucked away from all the hustle and bustle of the big city
Stayed 1 night in May 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Willows has an older charm unlike other hotels. They were also very accommodating to our needs.
Stayed 1 night in May 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The gal at the front desk was amazing! The property had great history and character and slept like a dream. Walking distance to Wrigley Field, save neighborhood and convenient to other locations. Would stay here again and recommend to anyone.
Stayed 1 night in May 2025

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very comfortable beds. We enjoyed our stay here.
Stayed 1 night in May 2025

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Disappointing

Put on the provided white fluffy robe only to find a used razor in the pocket. That’s bad, but I think the more alarming part is it highlights they don’t wash the robes after each stay. Disgusting. Bright white towels, always nice, but….the two wash cloths had stains on them. Really have to question the housekeeping here.
Stayed 1 night in May 2025

10/10 Excellent

Timothy, Fernandina Beach

Stayed 2 nights in May 2025

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not so good

In the pocket of the bathrobe was a dirty razor. That itself is concerning but the fact it means they didn’t wash the robes before we got the room is most concerning.
Stayed 1 night in May 2025

10/10 Excellent

Margaret

Stayed 2 nights in May 2025

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Apr 2025

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and check in person very nice. Great location and safe area. Built in 1906 so classic. Bed very comfy
Stayed 2 nights in May 2025

8/10 Good

Tarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, clean.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025