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Hyatt Regency Hakone Resort and Spa

4.5 star property

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Photo gallery for Hyatt Regency Hakone Resort and Spa

Lobby lounge
Deluxe Room, 2 Single Beds (Dog Friendly) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Room, 2 Single Beds | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Lobby lounge
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub
  • Room service

Explore the area

Map
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408
  • Hakone Gora Park
    ‪10 min walk‬
  • Hakone Kowakien Yunessun
    ‪2 min drive‬
  • Hakone Open Air Museum
    ‪3 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds (Dog Friendly)

Deluxe Room, 2 Single Beds (Dog Friendly) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds (Dog Friendly)

  • 73 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Room, 2 Single Beds

Room, 2 Single Beds | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 2 Single Beds

9.0 out of 10
Wonderful
(6 reviews)
  • 56 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds

9.6 out of 10
Exceptional
(11 reviews)
  • 73 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Mountain View

Room, 2 Single Beds, Mountain View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 2 Single Beds, Mountain View

9.8 out of 10
Exceptional
(9 reviews)
  • 56 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Regency, Executive Suite

Regency, Executive Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Regency, Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • 93 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for Room, 2 Single Beds (Tatami)

Room, 2 Single Beds (Tatami) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 2 Single Beds (Tatami)

9.8 out of 10
Exceptional
(11 reviews)
  • 67 sq m
  • Sleeps 6
  • 2 Single Beds

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About this property

Hyatt Regency Hakone Resort and Spa

Luxury resort with 3 restaurants and full-service spa
3 restaurants, a full-service spa and a bar/lounge are available at this smoke-free resort. Free WiFi in public areas, free self parking and free train station pick-up are also provided. Other amenities include Access to hot tub, massage/treatment rooms and conference space.
Hyatt Regency Hakone Resort and Spa offers 80 accommodations with DVD players and minibars. LCD televisions come with satellite channels. Bathrooms include slippers, toilets with an electronic bidet, hairdryers and toothbrushes and toothpaste.

This Hakone resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and blackout curtains. Microwaves, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the resort include Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include facials, detox wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Our customers tell us that they can't get enough of the helpful staff at Hyatt Regency Hakone Resort and Spa. During your stay, you're just a quick walk from Hakone Museum of Art. You'll find features such as free WiFi in public areas, free self-parking and free train pick-up service.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy French cuisine while dining at Dining Room Western
  • Buffet breakfast served daily for a fee
  • Treat yourself to massages, reflexology or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes hot springs
  • 11 minutes by foot from Hakone Gora Park and a 3-minute drive from Hakone Kowakien Yunessun
  • Free train station pick-up and train station drop-off shuttle service
Hyatt Regency Hakone Resort and Spa offers its guests a full-service spa, hot springs, and Access to hot tub. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this resort measures 1141 square feet (106 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the luxury Hyatt Regency Hakone Resort and Spa. A train station pick-up shuttle and A train station drop-off shuttle are free. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hakone resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Dining Room Western – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Reservations are required.
Dining Room Sushi – This sushi bar specialises in sushi and only serves dinner. Reservations are required. Open daily.
Living Room – This lobby lounge only serves light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free train station pick-up shuttle from 10:00 AM to 7:30 PM
  • Train station shuttle on request
  • Free train station drop-off
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: JPY 5,290 per person
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Dining Room Sushi
  • Dining Room Western
  • Living Room

Things to do

  • Designer stores
  • Full-service spa
  • Hot springs
  • Hot tub
  • Library
  • TV in common areas

Family friendly

  • Children's dinnerware
  • DVD player
  • Free cot
  • Highchair
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,141 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Reflexology
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels

Food and drink

  • Limited room service
  • Microwave on request
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 5290 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakone Hyatt Regency
Hakone Resort
Hyatt Hakone
Hyatt Regency Hakone
Hyatt Regency Hakone Resort
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone

Hyatt Regency Hakone Resort and Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 689 out of 941 reviews
Rating 8 - Good. 193 out of 941 reviews
Rating 6 - Okay. 36 out of 941 reviews
Rating 4 - Poor. 15 out of 941 reviews
Rating 2 - Terrible. 8 out of 941 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amir, Isleworth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a spa resort with a shuttle to/from the station and the doorway. Great staff & services. Gorgeous views and an amazing breakfast buffet and top notch restaurant for other meals. The onsen was public and worth going. You’re there to relax unwind and enjoy the views and surroundings. Well that ticked every box. Lovely!!
Stayed 1 night in Mar 2025

6/10 Okay

Pradeep

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast price overrated because of limited veg choice.
Stayed 2 nights in Mar 2025

6/10 Okay

Soonkie

Disliked: Property conditions & facilities
Proprty id dated, and need full renovation.
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Good food great service
Stayed 2 nights in Mar 2025

10/10 Excellent

Robert

Stayed 1 night in Mar 2025

10/10 Excellent

Aaryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Amazing
Stayed 2 nights in Feb 2025

10/10 Excellent

Yun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is absolutely stunning! The surroundings are breathtaking, with beautiful scenery that creates a peaceful and relaxing atmosphere. The food was exceptional—every dish was delicious and well-prepared. The service was top-notch, making the entire experience even more enjoyable. A perfect place for a getaway!
Stayed 1 night in Jan 2025

10/10 Excellent

Motokuni

Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Arthur

Stayed 1 night in Feb 2025

10/10 Excellent

Qin

Stayed 1 night in Feb 2025

10/10 Excellent

Gazelle

Stayed 3 nights in Feb 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Our stay here was amazing. This hotel has set the standard for all other hotels in Japan. With the kindest staff and attention to detail goes unmatched. My family and I didn’t want to leave. Thank you for a great stay Hyatt Regency Resort and Spa!
Stayed 2 nights in Feb 2025

10/10 Excellent

YOSHINO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Pak Lun Ryan

Stayed 3 nights in Jan 2025

10/10 Excellent

Zorigtbaatar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, free shuttle bus and staff are friendly and welcoming.
Stayed 1 night in Jan 2025

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service level from all staff was simply amazing. It was a great hotel with great views of the mountains. It was the perfect place to stay and explore.
Stayed 2 nights in Jan 2025

10/10 Excellent

Marta

Stayed 1 night in Jan 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Jeetesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 2 nights in Dec 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in Hakone. Elegant
Stayed 1 night in Dec 2024

10/10 Excellent

HIROMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Vikram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Michelle

Stayed 1 night in Nov 2024

8/10 Good

Young Joo

Stayed 3 nights in Dec 2024

10/10 Excellent

Hsiao-ying

Stayed 1 night in Dec 2024