I'm sure the phrase "you get what you pay for" might apply but this stay started out ridiculous. First of all i made the reservation on the expedia app. When I showed up at the Hotel they told me "they had no rooms available". My reservation being made and fully paid and cancelation or refund available!!! When in the expedia apl the hotels that do not have any rooms available or are fully booked do not let you make a reservation!! Yet this place let me make the reservation and when i show up they have nk rooms available!!! Okay, I was told "return in an hour." I returned an hour later and they tell me the same "no rooms available. " I'm told once again that I should come back later." I began explaining that the room was paid for that i had made the reservation and why was there a problem finally im told they do have a room. So what was it? Was the room being held for someone else? Were they cleaning it? No explanation was ever given. During ny stay i was told towels were givwn if you gave a deposit same with the remote control to the television. Its understandable. Yet the problem was they had no towels đ. I went and bought one theres somw much i could xomplain about but this review has dragged on long enough. Only thing good qbout this place is yhe price but in my honeat opinion it is worth it not even for free..
There is no AC (no heater in winter and no air conditioned in summer) ; front desk attendant doesnât allow visitors in my room, they want charge extra for my sister to see me in room (for 30 minutes). Hotel staff are rude. Canât pay with credit card. Terrible experience staying there, I am looking for a hotel in downtown with better services and getting the service that am used to, or the one that were hotel staff treats guests with decency.
Les points faibles : Personnel et service et confort de la chambre
INCOMODO
No respetaron mi reservacion, no me pasaron la clave del wifi y a las 8 se escuchaban las señoras de la limpieza quejandose de sus otros compañeros, no se los recomiendo.
My current stay here in Juarez is pretty much okay. The hotel I am in is not a 5-star hotel, but it is quite okay not to bad. It is good to stay in here if you are visiting Juarez for a few days. Juarez Mexico is a nice interesting town. It looks like it is busy and there's a lot of things to do here.
Cheap but not worth it! I had a reservation for one room 2 beds. When I arrived I was told that 2 bed rooms donât exist in their hotel. Even though I had a copy of my reservation stating so. Front desk staff could care less. No available parking and if I park in front of the hotel my car will not be there because someone will steal it said the front desk man. Cheap but not worth it! I ended up staying at Hotel El Refugio inexpensive , clean and private parking!
I booked my reservation at around 5:00 p.m. last weekend. I got in the hotel at 9 and not only did they not have a clue who I was they sold out of doubles. I was traveling with a male friend who is 7â0â 280lbs we werenât fitting in the same bed. The lady gave me a room for âfreeâ with a TV. I came back to my room to check out at 3a.m. And the hotel manager came and tried to make me pay extra for having a TV in my room. He went to my uber driver and make me cancel to my trip back and all. They didnât take card. It was a terrible experience, how am I going to pay for a room I didnât get.
Hi, I was wanting to know if I can get a refund for this booking because the room had no TV, shower curtain, towels, soap. When I asked the fron desk, he stated my booking did not include these things. Please help, thanks!
Afuera estan listos los de estacionamientos, si no tienes exclusivamente una moneda de 2 pesos para hechar al estacionametro, ya te fregaron. El cuarto no tiene ni siquiera una puerta al baño, no se pudo cerrar la ventana, en general, lo mås horrible que he visto en mi vida.
In general I had a good experience, room was decent & spacious and hallway was quiet day and night (I felt at home). It had no TV (but I did not need it-I enjoy reading) or parking area (but I parked nearby in adjacent businesses).