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Mercure Petriolo Siena Terme Spa Hotel

Property class: 5 and above

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Photo gallery for Mercure Petriolo Siena Terme Spa Hotel

A pool with a modern water feature and a stone structure.
A buffet table with various desserts and a long dining area with tables and chairs.
An indoor swimming pool with clear glass walls, a tiled floor, and a stone wall with a mosaic pattern.
A wicker dining table set with breakfast items, a vase of flowers, and a scenic view.
A large, multi-story building with a swimming pool, surrounded by lush greenery.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Pet-friendly
  • Parking included
  • Business services

Explore the area

View in a map
Strada Provinciale di Petriolo, Civitella Paganico, GR, 53015
  • Place, Terme Petriolo
    ‪1 min walk‬
  • Place, Castello Banfi
    ‪45 min drive‬
  • Place, Piazza del Campo
    ‪46 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

A hotel room with a large bed, two armchairs, a small table, a TV, and a chandelier.

Classic Double Room, 1 Double Bed

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

Triple Room, 3 Single Beds

  • Sleeps 3
  • 3 Single Beds

Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Privilege, Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, a television, and a chandelier.

Privilege, Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Superior Room, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room

A hotel room with a large bed, bedside lamps, a television, a desk, and a chandelier.

Superior Room

  • Sleeps 2
  • 1 Double Bed

Room

  • Sleeps 2

Room

  • Sleeps 2

Room

  • Sleeps 4

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About this property

Mercure Petriolo Siena Terme Spa Hotel

A full-service spa, an indoor pool and a poolside bar are available at this smoke-free hotel. Free wired Internet in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna and a rooftop terrace are on-site. Housekeeping is available on request.
Mercure Petriolo Siena Terme Spa Hotel offers 78 accommodations with complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
An indoor pool, a seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are 2 hot springs open between 9:00 AM and 6:30 PM.
During your stay at Mercure Petriolo Siena Terme Spa Hotel, you're just a quick walk from Terme Petriolo. Free self-parking, free wired Internet and a full-service spa are available.
  • Free wired Internet in some public areas
  • Free self-parking
  • Enjoy drinks at the pool bar
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Treat yourself to hot stone massages, manicures and pedicures or body treatments at the spa
  • Services include tour or ticket assistance, a porter and luggage storage
  • On-site recreation includes hot springs, a steam room and a sauna
  • Steps from Terme Petriolo and 7 minutes by car from Val di Merse
  • Dogs welcome free of charge
Mercure Petriolo Siena Terme Spa Hotel offers its guests a full-service spa, hot springs, and an indoor pool. There's a snack bar/deli on site. You can enjoy a drink at the pool bar. Public spaces have free wired Internet.

2 meeting rooms and coworking spaces are available. A seasonal outdoor pool, a hot tub, and a sauna are also featured at the luxury Mercure Petriolo Siena Terme Spa Hotel. Self parking is free.

This 5-star Civitella Paganico hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 hot springs
  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Conference centre
  • Coworking space

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 2 hot springs
  • 8 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot springs open from 9:00 AM - 6:30 PM
  • Hot springs water temperature - 43 ºC
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

More

  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bathroom

  • Towels provided

Entertainment

  • TV

Food and drink

  • Free bottled water

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 pets

Children and extra beds

  • Children are welcome.

Important information

Fees

The listed Facilities Fee covers use of the spa area (pool, Turkish bath, sauna) as well as dressing gown, slippers, and swim cap.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out fee: EUR 20 (subject to availability)
  • Facilities fee: EUR 30 per person, per day and includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions). For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Hot springs access available from 9:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Petriolo SPA
Petriolo SPA & Resort
Petriolo SPA & Resort Civitella Paganico
Petriolo SPA Civitella Paganico
Petriolo Hotel Civitella Paganico
Petriolo Resort Civitella Paganico
Petriolo Spa Resort Italy/Tuscany - Civitella Paganico
Petriolo SPA Resort Civitella Paganico
Petriolo SPA Resort
Petriolo SPA Resort UNA Esperienze Civitella Paganico
Petriolo SPA Resort UNA Esperienze
Petriolo SPA UNA Esperienze Civitella Paganico
Petriolo SPA UNA Esperienze
Mercure Petriolo Siena Terme
Petriolo Siena Terme Spa Hotel
Mercure Petriolo Siena Terme Spa Hotel Hotel
Mercure Petriolo Siena Terme Spa Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel Hotel Civitella Paganico
Mercure Petriolo Siena Terme Spa Hotel (Opening September 2019)

Mercure Petriolo Siena Terme Spa Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 143 out of 258 reviews
Rating 8 - Good. 70 out of 258 reviews
Rating 6 - Okay. 28 out of 258 reviews
Rating 4 - Poor. 6 out of 258 reviews
Rating 2 - Terrible. 11 out of 258 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. I would recommend this hotel when in Tuscany.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Massimiliano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and location is quiet. You need a car to get out and about
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in May 2026
Verified review

6/10 Okay

roland

Liked: Cleanliness, property conditions & facilities
This hotel has all the luxuries one would expect from a chain like Mercure. The building is huge, at times feeling like a set for the film ‘Shining’. It is not for me, simply because it has no soul, no character or style. The fittings are cheap, the vibe a bit large group holidays. Spa is accessible with a 30 euro fee.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Helena

Liked: Cleanliness
The balcony was full of birdnests and birdpoop
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Ubelenus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is directly located on the highway. I believe the future of the “Hotel” will be a GAS Station combined with a motel . The Smell of terme water is terrible. The all over Staff is unprofessional We left 2 days earlier/
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Eneida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está situado en un sitio espectacular.Tiene unas vistas increíbles.La habitación era enorme y el baño tenía bañera y ducha. El desayuno correcto.El spa no nos dió tiempo a utilizar. Volvería a hospedarme al 100%
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Fedrika

Liked: Cleanliness, property conditions & facilities
Spat ingick inte för hotellgäster. Man behövde betala extra för att få tillgång till poolen.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Monica Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar maravilhoso, clássico, mas super bem conservado, funcionários super agradáveis e solícitos. Fizemos toda a Toscana com base neste hotel e deu super certo. Recomendo!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
camere pulite e spaziose...ristorante buono....centro benessere con acqua termale valido...il personale si impegna...sono giovani comunque esperienza molto positiva
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Arthur

Quarto limpo, café
Stayed 4 nights in Apr 2026
Verified review

2/10 Terrible

Nadia

Liked: Cleanliness
Disliked: Amenities
Il prezzo della spa non é più compreso nel costo del pernottamento alberghiero e devono essere noleggiato accappatoio e ciabatte. Tale variazione rispetto al passato non era evidenziata al momento dell'acquisto. Rispetto ad un anno fa il libello della colazione è peggiorato quanto a qualità e scelta. Nel complesso il luogo é gradevole
Stayed 1 night in Apr 2026
Verified review

8/10 Good

MARTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
„Liebes Team, wir waren vom 5-7ten märz bei euch und haben uns sehr wohlgefühlt. Zimmer sauber, Personal super freundlich – besonders euer Lehrling an der Bar: so viel Lebenslust, hat uns richtig gutgetan! Nur zwei Punkte: Die Nachbarin ließ morgens um halb sieben ihre zwei Hunde allein – die kläfften laut los. Wir haben was gesagt, sie lachte uns nur aus, ohne Respekt. Und das Frühstück war okay, aber nicht top. Die Lage braucht Auto, sonst schwierig. Trotzdem: Kommen gerne wieder. Vielleicht Hunde-Zimmer weiter weg? Danke für die schöne Zeit!“
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Angiolo

Phon rognoso, troppe cimici in camera
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Ornella Di

Liked: Cleanliness, staff & service, amenities
Tutto perfetto
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

ANDREA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Atendimento ruim , bom apenas o garçom do restaurante . Café da manhã fraco . Hotel bonito mas parecendo abandonado. Serviço deixando a desejar . Comida ruim .
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Struttura molto bella ed elegante. Personale adeguato al numero di persone ma non alla vastità degli spazi. Organizzato bene anche lo spogliatoio per restare dopo il checkout. Scomodo l'asciugacapelli visto che doveva essere tenuto sempre premuto il tasto di accensione. Bagno enorme tutto rivestito in marmo. Camera silenziosa. Due materassi vicini ma con topper matrimoniale che non faceva sentire gradini. Penso che torneremo
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Ida

Liked: Cleanliness, amenities, property conditions & facilities
Molto suggestiva la location e tutto molto curato
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Rosane

Liked: Cleanliness
Quarto muito bom, entretanto, me parece que o hotel estaria minguando, pois, tem pouquíssimos funcionários, o restaurante funciona de forma precária, fecha muito cedo.
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Étape des cinq jours pendant nos vacances.

Très bel endroit, chambre spacieuse et belle (même si assez ancienne), bonnes installations ainsi que les piscines. Équipe très efficace et réactive au service des petits déjeuners.
Stayed 5 nights in Aug 2025
Verified review

8/10 Good

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un soggiorno veramente rilassante e piacevole. Personale molto cortese e camera veramente bella
Stayed 4 nights in Aug 2025
Verified review

6/10 Okay

Bruno

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Investeer in je personeel!

Helaas onderbemand. Van ontbijt tot onderhoud van dit ruime hotel. Dit zou zo makkelijk beter kunnen scoren. Alhoewel het naast de snelweg ligt heb je geen last van lawaai
Stayed 3 nights in Aug 2025
Verified review

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Dårlig oplevelse

Vi blev virkelig skuffet. Kedeligt hotel helt uden stemning. Dårlig, sparsom morgenmad og synes ikke personale var så imødekommende. Termisk pool og den alm. pool burde ligge adskilt, så man ikke skal ligge og lugte til det termiske bad. Dårlig oplevelse og vi tjekkede ud før end planlagt. Iøvrigt virkede el-laderen til bil ikke!
Stayed 5 nights in Jul 2025
Verified review

8/10 Good

Keziban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goeie hotel school personeel was vriendelijk
Stayed 5 nights in Jul 2025
Verified review

6/10 Okay

Fia

Liked: Cleanliness
Disliked: Staff & service

Sämre än vad det sägs.

För mig var boendet *** stjärnigt. Personalen var slapp. Billaddningen fungerade inte och det var därför jag framförallt valde hotellet. Maten var ok. Vid ena sidan av utomhuspoolen luktade det avlopp, äckligt. Det saknas finish för detta hotellet.
Stayed 1 night in Jul 2025