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Crowne Plaza Cleveland Airport by IHG

3.5 star property

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Photo gallery for Crowne Plaza Cleveland Airport by IHG

Relax by the pool surrounded by comfortable seating and a scenic view.
Relax in style with comfortable seating and a dining table in our outdoor space.
Relax in style with a comfortable sofa set and a stylish coffee table in this inviting outdoor seating area.
Enjoy a drink at the bar, where guests can watch TV and unwind.
Experience the grand entrance of Crowne Plaza, featuring a prominent sign, modern architecture, and beautifully maintained surroundings.

Popular amenities

  • Pool
  • Breakfast available
  • Parking available
  • Gym

Explore the area

Map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Baldwin Wallace College
    ‪3 min drive‬
  • I-X Center
    ‪7 min drive‬
  • NASA Glenn Research Center
    ‪10 min drive‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪6 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

8.0 out of 10
Very good
(36 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Balcony

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Roll-in Shower (Communications)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Roll-in Shower (Communications)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Two single beds with white linens, flat-screen TV, and a desk with a lamp and telephone.

Quality Inn Cleveland Airport

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
3.8 out of 5, Good, (993)
The price is CHF 80
for 1 room
includes taxes & fees
7 Aug - 8 Aug
Quality Inn Cleveland Airport

About this property

Crowne Plaza Cleveland Airport by IHG

Suburban hotel with free airport shuttle and free local area shuttle
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a snack bar/deli, a sauna and a 24-hour business centre are on-site.
Crowne Plaza Cleveland Airport by IHG offers 238 accommodations with a safe and free newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Cleveland Airport by IHG. During your stay, you'll be within walking distance of Southwest General Health Center. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy Italian cuisine while dining at Tavolo 72
  • Buffet breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and a sauna
  • 13 minutes on foot from Southwest General Health Center and a 3-minute drive from Baldwin Wallace College
  • Free airport and local-area shuttle service
Crowne Plaza Cleveland Airport by IHG offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. Business amenities include a 24-hour business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 11 square feet (1 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Cleveland Airport by IHG. An area shuttle within 5 mi and A roundtrip airport shuttle (available 24 hours) are free. Free self parking is available.

This 3.5-star Middleburg Heights hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
Tavolo 72 – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (11 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.95 for adults and from USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Cleveland Airport by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Crowne Plaza Cleveland Airport by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 370 out of 1015 reviews
Rating 8 - Good. 283 out of 1015 reviews
Rating 6 - Okay. 146 out of 1015 reviews
Rating 4 - Poor. 115 out of 1015 reviews
Rating 2 - Terrible. 101 out of 1015 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very nice. Getting to and from the airport was easy and quick. The restaurant offered a variety of food and all of it was good. This was my second stay and I will stay there again.
Stayed 1 night in Apr 2025

2/10 Terrible

Josephine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is in need of some love and care. It needs a refurbishment and money spent on it. The staff are nice, especially in the restaurant and bar, but we had issues at check in (we were sent to a room that had not been cleaned then had to get our keys to the next one re-set three times) and the elevators mostly are out of order, also we had coffee pods in our room but no machine. Overall, we were disappointed in this from a Crown Plaza, which is usually a reliable chain.
Stayed 1 night in Apr 2025

8/10 Good

eileen

Disliked: Cleanliness

Nice

Hotel was good we stayed 2 nights as waiting for flight .. we got an early check in and a late check out. Our room was clean , but could have put in more coffee tea ,, etc:
Stayed 2 nights in Apr 2025

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport, friendly staff, comfortable room, easy transportation to and from airport.
Stayed 1 night in Apr 2025

6/10 Okay

Ashley

Liked: Staff & service
It was nothing fancy but did the trick.
Stayed 1 night in Apr 2025

2/10 Terrible

Emony

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My sheets were dirty asf they didn’t come change them there rude asf don’t refund or accommodate anything only 1 elevator works and that one shouldn’t even be open
Stayed 1 night in Apr 2025

2/10 Terrible

Tanisha

Stayed 1 night in Apr 2025

4/10 Poor

Jermaine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Definitely not a 3.5 star as advertised
Stayed 1 night in Apr 2025

4/10 Poor

Ann

Liked: Cleanliness, staff & service, room comfort

Fine to stay, eat elsewhere.

Room was fine, but two of the three elevators were out of service. Would have been fine, but I felt ill after eating at the hotel restaurant. Probably should have taken the hint that the hotel was fully booked but the restaurant was nearly empty.
Stayed 1 night in Apr 2025

4/10 Poor

Tyler

Disliked: Cleanliness, property conditions & facilities, room comfort
The staff were nice and pleasant, but check in process very slow. 2/3 elevators broken, pool broken, sauna broken, 2/5 urinals in bar area broken.
Stayed 2 nights in Apr 2025

2/10 Terrible

Amanda

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ebony and her husband who work the front desk is absolutely rude. When we came in on Friday the pool wasn’t available but it literally says pool access. So Saturday I went downstairs and ask front desk was it open, the very kind staff told us that it hasn’t work since she worked there (which later we found out she’s been there for three weeks). She later called me said it was fixed and will open at 6pm. Took our kids down there at 6pm and was told another hour. Went down there at 7pm and the water was freezing. I called down there and Ebony said it’s open what do you me to do. I said maybe we should be accosted because we been here since yesterday with no pool and now it’s cold and the main reason we booked was to swim. She started saying she couldn’t do nothing about it so I informed her I would reach out to corporate. In the mist of this we are walking up the stairs because only one elevator works so it takes 10minutes to get in it, we come in contact with her husband who is the transport person. And he states, “be careful it’s a sex offender running around the hotel showing himself to everyone!” Remind you it’s a basketball tournament going on with ALOT of kids I mean thousands of kids who are staying at these surrounding hotels. The overall experience was absolutely horrible and I’m not one to usually complain but to be treated so terribly is crazy.
Stayed 2 nights in Apr 2025

4/10 Poor

Vefa

Travelled with family
Disliked: Staff & service

Crowded and understaffed airport hotel

I booked this hotel for an overnight stay before an early flight. Check in took about an hour with only 1 person at the front desk trying to check in 100 angry people waiting in line. Her attitude was great, though so kudos to her. 2 of the 3 elevators were out of service, so had to climb up two stories with luggage. The room was below average size, and beds were uncomfortable. It is a popular one I guess because you can park and fly there. If you don't have such intentions, avoid.
Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
What a bummer that it is so neglected. You can tell it was a nice place in the past.
Stayed 1 night in Apr 2025

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

joshua

Stayed 1 night in Mar 2025

4/10 Poor

Clara

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pictures aren’t accurate with the hotel . The view nothing about this hotel . Fake pictures about views . Hotel smell not good., carpets with stains . Cleanliness is so bad.Elevator with many issues and the room with many broken doors and bathroom sink broken . Maintenance in this hotel is so poor and so old nothing about pictures it’s according to the reality.

4/10 Poor

svens, canton

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Had to switch rooms because couldn’t close open outside window
Stayed 1 night in Mar 2025

6/10 Okay

Kenyatta

Travelled with partner
It was okay
Stayed 2 nights in Mar 2025

8/10 Good

Karlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was convenient for a stip enroute to Chicago from Maryland. Pool could have been a bit warmer. Staff was VERY nice. A cute bar in the basement and Becky was an excellent host.
Stayed 1 night in Mar 2025

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
;)
Stayed 2 nights in Feb 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient overnight stay for the airport in cleveland. Restaurant downstairs was adequate and staff was super duper.
Stayed 1 night in Feb 2025

8/10 Good

Kristen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

James, Strongsville

Stayed 1 night in Mar 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
It would've been nice to have a coffee pot 24 seven because not all the room coffee pots work and they don't just heat up water
Stayed 1 night in Mar 2025