There was long black hair everywhere, the air conditioner didn't work, obviously people smoked in non smoking rooms and the front desk man when we checked in literally put down the phone then hung up when I called to complain. I was so angry I physically didn't know how to respond. We ended up sweating all night and when I went to a different front desk guy in the morning to tell him how uncomfortable and rude the night staff had made us he shrugged and said I'll tell my manager but you've already paid!!! Horrible!!!!!! Will never stay there again and plan on using this review on any hotel site I can to help others avoid this kind of treatment.
This is an affordable hotel. Newly remodeled, so I'm guessing poor reviews were before the remodel. Our room had wood floors instead of a carpet, which is nice.
This was the worst experience I have ever had a hotel! From the surly attitude of the clerk that checked us in, to the cleaning staff making up the beds with my son's pajamas made up in the bed, to finding bed bugs in not one but two rooms, to the surly attitude of the clerk who took my report on the bed bugs!
the phone in the room did not work had no cups for the coffee maker had no cups. And only had decaf coffee. There was mold in the shower. there was also no remote for the TV
It would have been even better if I my key card had worked. I had to go back to the front desk to get a different card, which I still had trouble getting in my room. The following day I had the say issue where I had to have a member of the maintenance staff to let me in.
Also it would be awesome if your staff would great each customer whenever we walk in. When I came in for breakfast, the staff continued their personal conversation with each other. I had a question but, I figured I would just get my answer later.
The gentleman at night when we checked in was so accommodating and listened about my bad experience with another hotel during my stay and helped me to feel welcomed and confident at the hotel
I was disappointed as we have previously stayed at this Travel Lodge. First of all
place seems to have gone down hill despite the fact that they claim to have obtained all new Serta matresses. Water after a shower went down very slowly. I felt the room
could have been much cleaner. It lacked an ice bucket which we reported upon our arrival. Bathroom towel rack was pulled out of the wall barely hanging by two screws.
Room had one small garbage can which quickly filled. The bed headboard on the bed was broken hanging by one side. I was never able to connect to the Wi-Fi which the hotel told me "works sometimes." In addition when we entered our room the clock radio was also broke. This was replace by the front desk along with getting us an ice bucket but overall the place has declined since our previous stay last year. The were not able to find my rewards number to credit us for our nights stay.
The room was clean beds were good, however the room had a terrible smell, we thought it was the air conditioning unit, we bought something to add to the vent but that didn't help. Too tired to get a different room, would check the room first next time.
Reserved on line and room was available for late arrival. Nothing fancy but what was needed for sleeping/shower etc. WIFI worked well. Had first level room with parking just outside the door. Front desk was fine. Simple continental breakfast.