we booked this room as we needed an overnight stay during a road trip. the room was nice and the location worked out great for the trip. the toilet bowl a noticeable smell. and there was no hot water. since we arrived pretty late we were hoping we can shower in the morning and leave but the water was freezing. we could barely wash our faces. there were no instructions as to how to turn the water heater on (assuming there was one) and we were in a rush so we couldn't wait for an answer.
Horrible experience, check in was automated, toilet was clogged. Texted to let manager now. 30 mins later we received a text back saying they would send out someone. When it was not fixable we were moved to a trailer with no bed just a pull out couch. Was told we had to stay there as the room we booked was not fixed. Booked 2 nights stayed one. Asked for a refund because our room was not available. NO RESPONSE. Do not stay