The staff at this property seem to be trying to do the best they can, but the property is falling apart. Our hot water in our room didnât work so they moved us to another room. There was a used bar of soap in the shower with pubes on it in the replacement room. There were no towels, and there were used cups and food wrappers in the room. I will never stay in this hotel again. Itâs a shame because several years ago it was best Western and in good shape.
Les points forts : Personnel et service et confort de la chambre
Sad in Collins
The place was older and smelled of old smoke even though all rooms had no smoking. There were flies and the toilet needed a good scrub. No ice on second floor and snack machines were inoperable.
Charged for the room even though I prepaid with hotels. They came to the room an hour later with a refund receipt after clearing it up with Hotels. I should have booked with the hotel directly and saved money after seeing what they would have charged. Breakfast was just cereal this day.
The room was nasty and even had blood stains on the covers. When I told them they went to move us to a different room. The cleaning lady said she would freshen it up before we went in. After 30 min we went in and it was dirty too. She mopped the bathroom but did not vacuum the Cheetos up off the carpet. Very bad experience.
The staff was very courteous and friendly. The breakfast needs work, not much of a choice. The beds were comfortable, the rooms were clean but had a musty smell. Overall my stay was good and would stay again.
Immediately asked for new sheets as the ones on the bed were visibly dirty. Dust covering all surfaces, stained chairs and carpet...just gross. Pool had black water in it. Good water pressure and staff was nice.
Sheets were dirty with hair on them, bathroom had soap scum all over the counter with toothpaste on the mirror, hair in the shower toilet was dirty and the seat was broken. Whole facility smells of cigarettes. Clerk who checked me in was kind.