This place was great with a great location next to a park for the kids. The hot tub was also a nice addition! We just wish it was made clearer that this is Unit B with the same address as the house in the front. Then I wouldnât have had to wait in the rain while trying to get customer servicemen the phone about why the entry code didnât work.
Overall we had a nice stay. The beds and pillows were comfortable. Kitchen was well equipped . Communication with management was great. They answered quickly to our needs.The biggest issue with the house was that the pub chairs around the dining table were too tall for the table. One could not sit properly and eat at the table because your legs wouldnât fit under the table. So you had to sit sideways or stand next to the table. Also, couch could use a good steam cleaning.
Kitchen supplies were adequate. There were not adequate towels. Requests for more were ignored. Washer and dryer were advertised but the dryer did not work. We had to take our laundry to a laundromat to dry.
Les points faibles : Communication et exactitude de lâannonce
We had no hot water for 4 1/2 days. We were promised it would be fixed each day. We never got updates unless I asked for one. I would not recommend this place to anyone. We asked for a partial refund for the inconvenience, but did not receive one. This turned into the worst vacation we have every had!
We love staying in Monument, but this redone garage needs serious TLC. Stained furniture, damaged paint/wall in living room. Canât sit at kitchen table because chairs are too tall. Afraid to turn on stove with tilted electric coils. Vent in bathroom didnât work. Broken bed (we opted for privacy over repair). Broken washing machine that we asked to have repaired but despite reassurances that the housekeeping staff would be responding, was not even looked at. One positive was really good water pressure in the shower.