check in took a ;long time.. People at the desk could not find my reservation.
very inept One small bar of soap for shower and sink. to share with two people.
Shower was very unsafe. No bars to grap on to and the bottom of the tub was slick, we did not take a shower
Room was clean but still looked dirty. The room had one faucet, which the handle broke off. Had to wait 10 minutes to get helped at the counter. Most if not all had very large noticeable dents in furniture and walls.
The hotel was run down quite a bit. Overhead lighting was out in several areas. Staff wasnât very personable on check in. Check out lady was very nice. Towels were stained. Hallways smelled of cigarette smoke. Floors were dirty in the room. The mattress was old and uncomfortable! No elevator to carry luggage up to the room (which was a lot since we were there for 3 days) Not a pleasant stay and got no rest. The only thing that was nice was the water pressure in the dirty shower.
Stained bed sheets with blood, hair food. We had to make our own bed on the pullout. Only 2 towels for a room booked for 4. Said they didnât have extra pillows for the pullout so took from another room. Pool was green. Owner had their dog there when no pets are allowed. TV remote didnât work and their suggestion was to move our room (while our kids were already asleep) or wait till the next day to reprogram the remote. The manager on seemed genuinely upset with the pictures I took of the sheets and said we would get a full refund as we had to pack up our sleeping kids at midnight after a long day visiting family. But we still havenât gotten the refund. Also 5 of their security camera were out and visible at the front desk so people knew where they could do wrong.