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IXORA Hotel and Spa

3.0 star property

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Interior
Twin Room, Valley View | In-room safe, desk, laptop workspace, blackout curtains
Interior
Interior
Interior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Gym

Explore the area

View in a map
Conway Road, Conwy, Wales, LL32 8QE
  • Place, Conwy Valley Maze
    ‪4 min drive‬
  • Place, Eryri National Park
    ‪5 min drive‬
  • Place, Swallow Falls
    ‪23 min drive‬

Room options

View all photos for King Deluxe Suite

King Deluxe Suite | In-room safe, desk, laptop workspace, blackout curtains

King Deluxe Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for King Junior Suite

King Junior Suite | In-room safe, desk, laptop workspace, blackout curtains

King Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Double Room, Valley View

Double Room, Valley View | In-room safe, desk, laptop workspace, blackout curtains

Double Room, Valley View

10.0 out of 10
Exceptional
(4 reviews)
  • Valley view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for King Room Woodland View

King Room Woodland View | In-room safe, desk, laptop workspace, blackout curtains

King Room Woodland View

9.0 out of 10
Wonderful
(12 reviews)
  • Park view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room Woodland View

Twin Room Woodland View | In-room safe, desk, laptop workspace, blackout curtains

Twin Room Woodland View

10.0 out of 10
Exceptional
(3 reviews)
  • Park view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Valley View

Twin Room, Valley View | In-room safe, desk, laptop workspace, blackout curtains

Twin Room, Valley View

  • Valley view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Queen Accessible Room

Queen Accessible Room | In-room safe, desk, laptop workspace, blackout curtains

Queen Accessible Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

IXORA Hotel and Spa

Hotel with a full-service spa, near Eryri National Park
This smoke-free hotel features a full-service spa, a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, massage/treatment rooms and laundry facilities. Change of towels is available on request
IXORA Hotel and Spa offers 106 accommodations with a safe and a hairdryer. This Conwy hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.
Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is open daily.
During your stay at IXORA Hotel and Spa, you'll be within walking distance of Eryri National Park. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Treat yourself to facials, massages or body treatments at the spa
  • Amenities include laundry facilities and a lift
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from Eryri National Park and a few minutes from Conwy Valley Maze
  • Pets welcome for a fee
IXORA Hotel and Spa offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

The business-friendly IXORA Hotel and Spa also features spa services, laundry facilities, and a lift. Free self parking is available.

This 3-star Conwy hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
IXORA Hotel and Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: GBP 12 to 15 for adults and GBP 6 to 12 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per accommodation, per stay
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12 to 15 for adults and GBP 6 to 12 for children
  • Pet fee: GBP 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 20.0 per day
  • Spa fee: GBP 30.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

IXORA Hotel Spa
IXORA Hotel and Spa Hotel
IXORA Hotel and Spa Conwy
IXORA Hotel and Spa Hotel Conwy

IXORA Hotel and Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 87 out of 135 reviews
Rating 8 - Good. 32 out of 135 reviews
Rating 6 - Okay. 6 out of 135 reviews
Rating 4 - Poor. 5 out of 135 reviews
Rating 2 - Terrible. 5 out of 135 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities
Room was comfortable, spacious bushier room, clean and modern. Had everything you need.
Stayed 1 night in Nov 2025

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff were lovely, nice spa, very good restaurant. The bedding was a little thin for the season (discovered this once asleep as it got cold in the night), and the shower has a bit of mould and water leaked into the room due to the design. But otherwise it was a very nice stay and we would return.
Stayed 1 night in Nov 2025

2/10 Terrible

ying long

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The main entrance of the hotel is closed for unloading luggage and cannot be driven in. On the day we arrived, it was heavy rain and we had to use a trolley to move luggage. So far, we have never encountered such a star rated hotel. The room service is also very poor. When we returned to the room at night, we found that it had not been cleaned before. We contacted the front desk and said that we didn't need to clean it anymore. We only hoped that we could take a shower with a clean towel. However, we waited until almost 10 pm and no one came to change. We called the front desk and said they were coming soon. The service attitude of this kind of hotel is too poor The parking is so easy n location is good
Stayed 3 nights in Sep 2025

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, amenities
nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing environment with a comfortable bed, a wonderful shower and suitable amount of amenities.
Stayed 3 nights in Oct 2025

10/10 Excellent

Liz

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was super clean. Staff really helpful the Wave garden Spa was superb Amelia and her team were fabulous Will definitely return
Stayed 1 night in Oct 2025

8/10 Good

Iain

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice modern hotel - a few service issues

Hotel was excellent modern hotel nicely designed - if I was being picky I do prefer an ensuite rather than the current trend of frosted glass and sink in room. That is just me though! The only thing that let it down was service in the bar which was terrible, young lad was out of his depth - our drinks at dinner finally arrived after the starters and I heard him drop at least 6 glasses on the floor through the evening. The waiter forgot to order one of our parties main courses- he handled it well and so all was good and sorted. Breakfast continental was restricted choice but fine - english buffet excellent. I would definitely stay again - would book Spa in advance though as was frustrating that as a resident we could not use facilities as they were full. Almost forgot - excellent cheese board
Stayed 1 night in Oct 2025

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfy
Stayed 1 night in Oct 2025

6/10 Okay

Jacob

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Travelled to the property for two nights stay with my wife and 10 week old baby. Location is beautiful, great walking routes and it’s right next to a big adventure sports centre. Unfortunately condition/cleanliness of some of the rooms is poor - first room had mould on ceiling in shower and significant mildew around the tiles. Staff were great and showed us to new room, however the bedding was unclean, and when the bedding was removed for replacement, we could see that the mattress cover was covered in hair. Night Manager and staff got involved and personally checked the next room for us which was great, the staff were a huge help - special thanks to Millie, Brad and Simon we would stay here again because of them.
Stayed 2 nights in Oct 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Susanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. We booked as we wanted to use the spa but were disappointed to find it cost £25 per person extra so didn't use this facility. The hotel was nice anyway and we had a lovely meal in tge restaurant.
Stayed 1 night in Oct 2025

8/10 Good

Adam

Stayed 1 night in Oct 2025

10/10 Excellent

Abidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Kyle

Paid extra for the suite thinking it would be more comfortable but unfortunately the bed was really uncomfortable. We like visiting North Wales to go out and explore the natural beauty of the area and relax in the evening but unfortunately there wasn’t much comfort in the room, the fridge wasn’t even cold and the tv didn’t even have free view which isn’t normal a problem as we always take our Apple TV with us but unfortunately there was no power point to plug it into. Was very disappointed about this hotel as the pictures look fantastic but the and is such a shame as the hotel has a lot of potential. As North Wales is a favourite place for us especially that area this could have been a regular hotel for us to visit. I did bring this to the attention of the hotel staff which I will say did try their best to resolve this by showing us another room but it was just the same .
Stayed 3 nights in Oct 2025

8/10 Good

Nick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Simon

Stayed 1 night in Oct 2025

10/10 Excellent

Ian, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 1 night in Oct 2025

10/10 Excellent

Lynn-Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Fabulous hotel, perfect from check in to check out. Big thank you to the girls in the spa, the receptionist with the long curly hair and the 2 girls who did our massages who didn’t make us feel uncomfortable when we got a case of the severe giggles and couldn’t hold it together! This was a much needed break for me and my daughter after a lot of recent sadness and that memory will stay with us forever, so thank you ! It made our weekend. Main reception, bar and restaurant staff fabulous, room stunning, food and drinks excellent, was sad to check out and we will definitely return ❤️
Stayed 1 night in Sep 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were really airy and the temperature controls were fantastic. It's a bright and spacious hotel, but is super comfortable and feels very welcoming. Staff were all fantastic. Very professional but extremely friendly. Would stay again and recommend to friends and family.
Stayed 1 night in Sep 2025

10/10 Excellent

Tom

Stayed 3 nights in Sep 2025

10/10 Excellent

Helena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super modern and clean. Spa was lovely but an extra cost. A little out of the way.
Stayed 4 nights in Sep 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised to drive up to this very modern hotel in the rural location. Checkin was easy and we were greeted with a friendly welcome. Room was spacious, bed a little hard for my liking. Bathroom was clean and modern with separate room for the toilet and shower. Breakfast in the morning was good and there was plenty to choose from. Our stay was a great experience. All staff were helpful and friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, service, rooms and food was fantastic.
Stayed 1 night in Sep 2025

8/10 Good

Alan

Stayed 1 night in Aug 2025

8/10 Good

Susi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely staff

Very clean other than some of the outside seating which had quite a bit of dog hair. Staff were absolutely lovely and couldn't be more helpful and accommodating. Breakfast was a little disappointing, especially in terms of vegetarian options and didn't really match the standards of the rest of the experience.
Stayed 2 nights in Aug 2025