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Quay Hotel and Spa

Property class: 4

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Photo gallery for Quay Hotel and Spa

A waterfront hotel with outdoor seating, a view of the sea, and boats in the background.
A modern indoor pool area with a glass barrier, marble walls, and a red-lit entrance.
A modern hotel courtyard with a reflective water feature, neatly trimmed hedges, and illuminated trees.
A restaurant with a long counter, hanging lights, and a view of the city.
Indoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Place, Llandudno West Shore Beach
    ‪20 min walk‬
  • Place, Llandudno Junction Leisure Centre
    ‪6 min drive‬
  • Place, Cineworld Llandudno
    ‪6 min drive‬

Room options

View all photos for Executive Twin Room

A hotel room with a large bed, a desk, a chair, and a view of a lake.

Executive Twin Room

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Twin Room (Suite)

A hotel room with a sofa, armchair, and a table. There is a large window with a view of a body of water and greenery.

Luxury Twin Room (Suite)

9.6 out of 10
Exceptional
(4 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Double Room (Penthouse)

A hotel room with a large bed, a desk, a chair, a sofa, and a TV.

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room

9.4 out of 10
Exceptional
(63 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

A hotel room with a bed, a desk, a chair, a small table, a TV, and a view of the city through a balcony.

Superior Twin Room

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

  • River view
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed

A hotel room with a large bed, a chair, a TV, and a view of a lake and hills.

Executive Room, 1 Double Bed

9.2 out of 10
Wonderful
(25 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Double Room

A hotel room with a large bed, two bedside tables, a desk, a chair, and a window with curtains.

Classic Double Room

8.8 out of 10
Excellent
(10 reviews)
  • 8 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

A hotel room with a large bed, two bedside tables, a headboard, and a window with curtains.

Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Quay Hotel and Spa

Along with a marina, this hotel has a full-service spa and an indoor pool. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness centre and a bar/lounge.
Quay Hotel and Spa offers 77 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the free breakfast at Quay Hotel and Spa. During your stay, you'll be within walking distance of Llandudno West Shore Beach. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine and ocean views while dining at Marina Restaurant
  • Take a swim in the indoor pool
  • Indulge with body wraps, massages or body scrubs at the spa
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the breakfast
  • Just a 3-minute drive from Conwy Castle and 7 minutes from Eryri National Park
Quay Hotel and Spa offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A fitness centre, a sauna, and a terrace are also featured at the business-friendly Quay Hotel and Spa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Art Deco Conwy hotel.

Guests are served a free full breakfast on weekdays from 7 AM to 10 AM.
Marina Restaurant – Overlooking the ocean, this restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
The Terrace Bar – Overlooking the ocean, this bar specialises in local cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available 7 AM to 10 AM on weekdays and 8 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property class

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 720 out of 1009 reviews
Rating 8 - Good. 208 out of 1009 reviews
Rating 6 - Okay. 45 out of 1009 reviews
Rating 4 - Poor. 19 out of 1009 reviews
Rating 2 - Terrible. 17 out of 1009 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Dr. Witold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and relax
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Matthew De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed a few times and always enjoy going back.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, stayed several times, always nice and quiet at night, good bed and lovely breakfast
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely 2 day break
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

F A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for a walk, visit the castle(s), explore the area. Rooms nice, great views.
view from room 249
view from room 249
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay during our travels, food was good and breakfast Comfortable and clean. Nice spa
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Matthew De

Liked: Cleanliness, amenities, property conditions & facilities
I love this place, amazing hotel and I always feel relaxed when I stay.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Staff were fabulous all round. Nothing was to much trouble. Loved the facilities and great restaurant and bar. Excellent people in the restaurant with a shoutout to Chris and Antonio. Lovely people that went the extra mile.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities
Staff were amazing Clean beautiful place and the spa is top class
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an Estuary view … stunning view. Excellent choice of food. Staff really connect with you S someone staying at the hotel. Highly recommended.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was kept clean and tidy, particularly the bathroom. The staff throughout the hotel were polite and friendly. They were extremely helpful in a number of ways.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Deepti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, huge bedrooms, lots of social space. Plenty of areas in spa so never felt crowded, breakfast small in comparison to others i’ve had but it was fine.
View from bedroom window
Stayed 2 nights in May 2026
Verified review

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Accomodation, food and staff all excellent. only moan is only 2 disabled parking bays but we managed.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

David Geoffrey

Liked: Cleanliness, staff & service, amenities
Fantastic hotel, great staff and excellent food.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely clean and warm. Dinner was one of the best meals my wife and I have enjoyed for some time and the staff were very friendly,helpful and welcoming. We will return there again and would definitely recommend it.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities
All the staff were very friendly and helpful.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
Great Spa facilitys
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spotlessly clean, all staff exceptionally helpful and food was delicious. As we were only there for one night we didn’t get chance to go into the spa but we hope to next time 😁
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our recent stay. Large room good view of the bay, walkable to Conwy and Llandudno along the coast. Staff very friendly, good breakfast. Only downside is limited access to the spa which then makes it busy out of hours and not enough room to sit down and relax but overall would recommend
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Caroline

Liked: Cleanliness, amenities
The whole hotel is spotless and the spa is fabulous Breakfast was great
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the gym and spa
Stayed 2 nights in Mar 2026