Will we arrive? The elevator was broken. They told us they didnât have any rooms on the ground floor and we could get a refund. Where were we supposed to go? I asked her the rooms donât have a closet. The rooms donât have dresser drawers. The pool is filthy, and the girl at the desk was not really trying to be of any help to us. You have to ask for towers, even though the hotel is due itâs not ready for visitors.
This property advertises a refrigerator and microwave in the rooms only for me to be told that since they have updated the rooms tbey no longer come in the rooms and the description just hasnt been changed online. Next they charge a $75 fee for missing towels/damages but my room came damaged. The socket in the bathroom did not work, the socket by the desk was hanging from the wall and the bench area by the window has a light above it, and that to was broken....overall spend your money elsewhere
Donât let the renovations fool you. This property was not fit for customers. There was so much it didnât have. No closer, no fridge, microwave or iron. The water was barely warm, the tv didnât work, no dresser for clothes, the ac was either extremely hot or too cold, my key card wouldnât work. The elevators werenât working, the breakfast was served in brown paper bags. Not worth the price I paid.
We had to come here last minute bc a different hotel was infested with roaches, this place exceeded expectations. VERY clean and newly renovated, it saved our night.
The property was opened prematurely. Website said breakfast was included which was why I selected it over a competitor. There was no breakfast service available. The elevator was not functioning. The check-in/out system was not functioning so my request for a partial refund was impossible. The room was small. No refrigerator in room or ice that could be found. Everything was new but it did not meet my needs or expectations.
Was told âwe donât do breakfastâ at check in despite listing indicating free breakfast, the room number was on a piece of masking tape and there was no fridge in the room. Would not stay here again.
The property had my reservation for several months. They even sent me a text the day before the reservation for me to check in. After traveling all day, they werenât even open. The parking lot was empty and a handwritten sign to call to âcheck inâ led to a number that would only text and not talk on the phone. They offered to send me another hotel but Iâd have to pay for it. Expedia made the situation right
For starters, I booked and checked in online thru hotels.com for a Microtel that was knew in the same city. Arrived and total construction was in progress and the hotel staff directed me to Hawthorn which is their sister hotel. She stated if I go there my reservation will be honored. I get there and the staff was no help, the reservation was not honored and I had to get hotels.com involved and they helped me swap recservations. Hawthorn was filthy, I had dead Bees all on the window pane. The refrigerator was leaking water over the floor. The staff did not respond to fix it. No towels, the entire building didnât have any ice and the staff just laughed at me after sending me on this wild goose chase. They were not friendly nor accommodating. Then they have a ton of cats roaming the parking lot. When I woke up the next day it was five of them on top of my truck. Very disgusting hotel. I will never return that hotel again.
The hotel room was terribly dirty, trash on the floor and dirt on the surfaces. Breakfast food was expired. Beds were the only thing clean. Would have found another hotel if we werenât moving in a 26â U-Haul and exhausted.
Les points faibles : Personnel et service et confort de la chambre
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Did not say that the hotel was under renovation had to walk up four flights of stairs. The room was not comfortable. All the beds are not comfortable. The bathroom was OK but the sink is very small. Thereâs no dryer in there because theyâre renovation and we were very displaced, and, I had a wreck yesterday and they wouldnât give me any of my money back at all so very displeased with this place will never say again, and will not recommend this place to anybody